# Medallia Video, UserTesting vs Maze Comparison

| | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 14 | 790 | 111 | 
| **Largest Market Segment** | Mid-Market (57.1% of reviews) | Enterprise (41.9% of reviews) | Mid-Market (47.2% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### Medallia Video

**Not enough data**

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

### Maze

Pros:
- Features (6 reviews)
- Ease of Use (5 reviews)

Cons:
- Limited Functionality (4 reviews)
- Complex Usability (3 reviews)

---
## Ratings Comparison
| Rating | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (10 reviews) | 8.6 (603 reviews) | 8.1 (77 reviews) | 
  | **Ease of Use** | 7.8 (9 reviews) | 8.4 (634 reviews) | 8.9 (77 reviews) | 
  | **Ease of Setup** | Not enough data | 8.6 (300 reviews) | 9.5 (32 reviews) | 
  | **Ease of Admin** | Not enough data | 8.7 (234 reviews) | 9.1 (28 reviews) | 
  | **Quality of Support** | 9.2 (8 reviews) | 9.0 (526 reviews) | 8.7 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (229 reviews) | 9.2 (22 reviews) | 
  | **Product Direction (% positive)** | 8.5 (8 reviews) | 8.1 (593 reviews) | 8.4 (64 reviews) | 

---
## Pricing

### Medallia Video

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Maze

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals looking to kickstart usability testing, at no cost.

Key Features:
- 1 study per month
- 5 seats
-  Pay-per use panel credits

[Browse all 2 editions](https://www.g2.com/products/maze-maze/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | 7.5/10 | 466 |
| **Maze** | 7.6/10 | 64 |

#### User Response Methods

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Survey** | Not enough data | 7.5 (319 reviews) ✓ Verified | 8.4 (57 reviews) | 
| **Video Snippets** | Not enough data | 8.6 (376 reviews) ✓ Verified | 7.5 (21 reviews) | 
| **Video Interview** | Not enough data | 8.7 (298 reviews) ✓ Verified | 6.0 (12 reviews) | 
| **Photo Submission** | Not enough data | 7.1 (183 reviews) ✓ Verified | Feature Not Available | 
| **Text/Notes** | Not enough data | 8.2 (352 reviews) ✓ Verified | 8.4 (52 reviews) | 

#### Participant Selection

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **In-App** | Not enough data | 7.4 (126 reviews) | 7.6 (37 reviews) | 
| **In-Store** | Not enough data | 5.5 (81 reviews) | Feature Not Available | 
| **On-Site** | Not enough data | 6.9 (107 reviews) | 7.6 (11 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (376 reviews) ✓ Verified | 7.1 (31 reviews) | 

#### Insights

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Analytics** | Not enough data | 7.7 (346 reviews) ✓ Verified | 8.2 (56 reviews) | 
| **Collaboration** | Not enough data | 7.7 (312 reviews) ✓ Verified | 8.2 (46 reviews) | 
| **Sorting** | Not enough data | 7.4 (313 reviews) ✓ Verified | 7.8 (43 reviews) | 

#### Generative AI

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (84 reviews) | 6.7 (10 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | 8.4/10 | 8 |
| **UserTesting** | 7.9/10 | 259 |
| **Maze** | N/A | N/A |

#### Feedback Source

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | Not enough data | 
| **Survey Link** | Not enough data | 8.3 (132 reviews) | Not enough data | 
| **App** | Not enough data | 8.4 (131 reviews) | Not enough data | 
| **Widget** | Not enough data | 7.7 (83 reviews) | Not enough data | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | Not enough data | 

#### Feedback Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Media Library** | 8.8 (7 reviews) | 7.7 (144 reviews) | Not enough data | 
| **Sorting** | 8.8 (8 reviews) | 7.7 (159 reviews) | Not enough data | 
| **Sharing** | 8.3 (8 reviews) | 8.2 (177 reviews) | Not enough data | 
| **Privacy** | 8.8 (8 reviews) | 8.2 (162 reviews) | Not enough data | 

#### Insights

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Human Transcription** | 9.3 (7 reviews) | Feature Not Available | Not enough data | 
| **Computer Transcription** | 7.7 (8 reviews) | 7.3 (162 reviews) | Not enough data | 
| **Analytics** | 7.1 (8 reviews) | 7.7 (173 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |
| **Maze** | N/A | N/A |

#### Analytics

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | Not enough data | 

#### Customization

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **Maze** | 7.7/10 | 7 |

#### Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Team Collaboration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Access Control** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Note Taking** | Not enough data | Not enough data | 7.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |
| **Maze** | N/A | N/A |

#### Survey Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | Not enough data | 
| **Templates** | Not enough data | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | Not enough data | 
| **Branding** | Not enough data | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |
| **Maze** | 9.1/10 | 11 |

#### Generative AI

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 9.8 (9 reviews) | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 9.4 (9 reviews) | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 8.1 (9 reviews) | 

#### Process Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **Trigger Alerts** | Not enough data | Feature Not Available | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 9.6 (8 reviews) | 
| **Real-Time Action** | Not enough data | Feature Not Available | Feature Not Available | 

#### System Management

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 9.3 (9 reviews) | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | Feature Not Available | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Medallia Video** | N/A | N/A |
| **UserTesting** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Medallia Video (1):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback)

**Unique to UserTesting (6):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Maze (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [User Research Repositories](https://www.g2.com/categories/user-research-repositories)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Video | UserTesting | Maze | 
|---|---|---|---|
| **Small-Business** | 35.7% | 20.0% | 30.6% | 
| **Mid-Market** | 57.1% | 38.1% | 47.2% | 
| **Enterprise** | 7.1% | 41.9% | 22.2% | 

### By Industry

#### Medallia Video

- **Market Research:** 35.7%
- **Wholesale:** 14.3%
- **Information Technology and Services:** 7.1%
- **Events Services:** 7.1%
- **Consumer Services:** 7.1%
- **Consumer Goods:** 7.1%
- **Computer Networking:** 7.1%
- **Computer & Network Security:** 7.1%
- **Architecture & Planning:** 7.1%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

#### Maze

- **Computer Software:** 13.9%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 10.2%
- **Design:** 9.3%
- **Retail:** 3.7%
- **Banking:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Transportation/Trucking/Railroad:** 2.8%
- **Automotive:** 2.8%
- **Food & Beverages:** 2.8%
- **Other:** 37.0%

---
## Alternatives

### Alternatives to Medallia Video

- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (277 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) — 4.5/5 stars (168 reviews)
- [HeyMarvin](https://www.g2.com/products/heymarvin/reviews) — 4.8/5 stars (130 reviews)
- [Userfeel](https://www.g2.com/products/userfeel/reviews) — 4.5/5 stars (105 reviews)
- [Indeemo](https://www.g2.com/products/indeemo/reviews) — 4.7/5 stars (68 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (277 reviews)

### Alternatives to Maze

- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Optimal](https://www.g2.com/products/optimal-optimal/reviews) — 4.3/5 stars (61 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Lookback](https://www.g2.com/products/lookback/reviews) — 4.3/5 stars (21 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

---
## Top Discussions

### Medallia Video

No discussions available for this product.

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

### Maze

- Title: [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) — 1 comment
  > **Top comment:** "Unmoderated usability tests & surveys"
- Title: [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) — 1 comment
  > **Top comment:** "Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-video-vs-usertesting-vs-maze-maze)