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Compare Medallia Digital Experience Analytics (DXA) and Mouseflow 
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At a Glance
Market Segments
Enterprise (51.5% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
No pricing available
Free 500 Sessions Per Month
Medallia Digital Experience Analytics (DXA)
Star Rating
(35)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia Digital Experience Analytics (DXA)Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Digital Experience Analytics (DXA) excels in "User, Role, and Access Management" with a score of 8.3, providing robust control over user permissions, while Mouseflow's similar feature scored lower at 8.0, indicating a potential gap in user management capabilities.
- Reviewers mention that Mouseflow shines in "Heat Maps," achieving a high score of 9.0, which allows users to visualize user interactions effectively. In contrast, Medallia DXA's heat map feature scored 7.5, suggesting it may not provide the same level of insight into user behavior.
- G2 users highlight that Medallia DXA's "Real-Time Reporting" feature is rated at 8.5, enabling immediate insights into user interactions, whereas Mouseflow's reporting capabilities, while still strong, scored slightly lower at 7.7, indicating a potential delay in data availability.
- Users on G2 report that Mouseflow's "Session Replays" feature is highly effective, scoring 8.9, allowing for detailed analysis of user sessions. Medallia DXA, while also offering session replay capabilities, scored 9.0, showing a slight edge in this area.
- Reviewers say that Medallia DXA's "Custom Reports and Dashboards" feature scored 6.9, which may limit users' ability to tailor their analytics experience, while Mouseflow's similar feature scored 7.9, indicating a more flexible reporting option for users.
- Users report that Medallia DXA's "Quality of Support" is rated at 8.6, reflecting a strong customer service experience, while Mouseflow's support scored 9.0, suggesting that users may find more responsive assistance with Mouseflow.
Pricing
Entry-Level Pricing
Medallia Digital Experience Analytics (DXA)
No pricing availableMouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Free Trial
Medallia Digital Experience Analytics (DXA)
No trial information availableMouseflow
Free Trial is available
Ratings
Meets Requirements
7.8
21
8.8
515
Ease of Use
7.9
21
8.8
524
Ease of Setup
7.8
9
9.0
340
Ease of Admin
9.0
8
9.0
281
Quality of Support
8.6
19
9.0
407
Has the product been a good partner in doing business?
9.6
9
8.9
252
Product Direction (% positive)
8.8
20
8.6
467
Features by Category
Metrics
8.5
10
8.5
169
8.6
11
8.4
169
7.7
11
8.4
178
8.7
10
8.4
171
7.4
9
7.9
157
8.0
10
7.8
144
7.7
10
7.7
144
8.2
10
8.2
159
8.8
11
7.9
159
Reporting
Not enough data
Feature Not Available
7.4
9
7.7
147
7.9
8
Feature Not Available
8.3
10
7.5
146
7.6
11
7.7
154
8.5
9
7.7
141
6.9
9
8.0
157
Other
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
9
Feature Not Available
8.5
8
7.7
136
7.4
7
Feature Not Available
Not enough data
7.0
123
7.6
7
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.5
116
Not enough data
7.6
118
Not enough data
8.1
145
Not enough data
8.3
137
User Behavior
9.0
12
|
Verified
8.7
233
|
Verified
8.3
12
|
Verified
8.7
231
|
Verified
7.6
12
|
Verified
7.9
217
|
Verified
A/B Testing
8.1
9
7.7
176
|
Verified
7.8
6
|
Verified
6.8
139
|
Verified
7.2
9
|
Verified
8.0
183
|
Verified
7.6
9
|
Verified
7.4
142
|
Verified
Visitor Information
8.3
8
|
Verified
7.9
193
|
Verified
7.7
8
|
Verified
7.8
175
|
Verified
Agentic AI - Session Replay
Not enough data
7.8
6
Product Analytics
8.3
5
7.3
60
7.4
7
7.9
65
6.9
6
7.4
64
8.3
7
8.0
67
7.2
6
7.9
53
8.3
7
7.3
54
7.7
5
7.7
52
7.9
8
7.3
55
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Administration
Not enough data
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Generative AI
Not enough data
6.5
43
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Agentic AI - Customer Journey Mapping
Not enough data
8.7
5
Computing
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.3
10
Not enough data
6.7
10
Survey Management
Not enough data
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Process Management
Not enough data
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
System Management
Not enough data
8.7
20
Not enough data
Feature Not Available
Agentic AI - Heatmap Tools
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Analysis
8.1
12
8.2
226
8.9
9
8.0
201
8.5
11
8.3
221
7.4
12
8.2
210
7.6
12
8.4
231
Reporting
7.5
12
9.1
260
9.0
12
8.9
260
8.3
9
8.7
239
8.3
12
8.1
208
Marketing Operations
Not enough data
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Campaign Activity
Not enough data
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Categories
Categories
Shared Categories
Medallia Digital Experience Analytics (DXA) and Mouseflow are categorized as Session Replay, Heatmap Tools, Digital Analytics, and Product Analytics
Unique Categories
Medallia Digital Experience Analytics (DXA) is categorized as A/B Testing
Mouseflow is categorized as E-Commerce Analytics, Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Medallia Digital Experience Analytics (DXA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
15.2%
Insurance
15.2%
Financial Services
9.1%
Retail
6.1%
Oil & Energy
6.1%
Other
48.5%
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Discussions
Medallia Digital Experience Analytics (DXA) has no discussions with answers
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
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