# Medallia Customer Experience, TopBox vs SurveyMonkey Comparison

| | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 205 | 15 | 23,538 | 
| **Largest Market Segment** | Enterprise (68.1% of reviews) | Mid-Market (100.0% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | $995 per month | Contact Us | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

### TopBox

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (149 reviews) | 8.5 (14 reviews) | 9.0 (20665 reviews) | 
  | **Ease of Use** | 8.6 (159 reviews) | 7.7 (14 reviews) | 9.2 (20783 reviews) | 
  | **Ease of Setup** | 7.3 (114 reviews) | 8.9 (9 reviews) | 9.0 (8119 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.7 (9 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.5 (132 reviews) | 9.2 (13 reviews) | 8.6 (14659 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 10.0 (9 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.5 (144 reviews) | 9.2 (14 reviews) | 7.7 (20207 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### TopBox

#### Entry-Level Pricing

Plan: TopBox Insights 

Price: $995 per month

Description: Get ongoing insights with unique account-based reports and segmented analysis that include:


Key Features:
- Key Drivers 
- Financial Linkage
- Benchmarking

[Browse all 3 editions](https://www.g2.com/products/topbox/pricing)

#### Free Trial

No

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.0/10 | 70 |
| **TopBox** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (55 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (54 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (47 reviews) | Not enough data | Not enough data | 
| **Gamification** | 5.9 (43 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Stakeholder Management** | 8.5 (51 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 7.9 (45 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 8.5 (44 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 8.2 (44 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 6.5 (24 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.4 (24 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 57 |
| **TopBox** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 192 |

#### Feedback Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | 8.3 (43 reviews) | Not enough data | 7.8 (149 reviews) | 
| **Segmentation** | 8.5 (41 reviews) | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (48 reviews) | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | 8.1 (47 reviews) | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | 8.4 (48 reviews) | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | 9.4 (49 reviews) | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | 8.3 (37 reviews) | Not enough data | 8.1 (146 reviews) | 
| **Surveys** | 9.2 (46 reviews) | Not enough data | 9.1 (168 reviews) | 
| **Social Media** | 7.1 (34 reviews) | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | 8.1 (37 reviews) | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 6.7 (21 reviews) | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | 6.5 (23 reviews) | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **TopBox** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1697 |

#### Survey Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 9.0 (1498 reviews) | 
| **Question Types** | Not enough data | Not enough data | 8.9 (1440 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (1356 reviews) | 
| **Survey Distribution** | Not enough data | Not enough data | 8.9 (1417 reviews) | 

#### Survey Customization

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 8.4 (1168 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.2 (1205 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.6 (1411 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | Not enough data | Not enough data | 8.5 (1265 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (151 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **TopBox** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **TopBox** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Feature Not Available | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | Not enough data | 

#### System Management

| Feature | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Security** | Not enough data | Feature Not Available | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Medallia Customer Experience (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to TopBox (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | TopBox | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 9.6% | 0% | 36.5% | 
| **Mid-Market** | 22.3% | 100.0% | 34.1% | 
| **Enterprise** | 68.1% | 0% | 29.4% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

#### TopBox

- **Computer Software:** 57.1%
- **Internet:** 21.4%
- **Marketing and Advertising:** 14.3%
- **Human Resources:** 7.1%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1700 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)

### Alternatives to TopBox

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5136 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### TopBox

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-topbox-vs-surveymonkey)