# Medallia Customer Experience vs Resonate CX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in providing a user-friendly interface, making it easy for first-time users to navigate. Users appreciate how it visualizes guest experiences from multiple angles, turning complex survey data into clear insights.
- **Users say** that Resonate CX stands out for its simplicity and effectiveness as a survey tool, particularly for gathering feedback from parents. Reviewers highlight its powerful dashboards that deliver clarity across the business, making it a solid choice for organizations looking to improve customer experience.
- **According to verified reviews** , Medallia Customer Experience offers advanced AI-driven analytics that empower users to make smarter decisions. This capability is praised for its ability to integrate data across various touchpoints, enhancing the overall decision-making process.
- **Reviewers mention** that Resonate CX provides exceptional customer support, which is frequently noted as a strong point. Users feel supported and appreciate the range of features available, contributing to a positive overall experience with the platform.
- **G2 reviewers highlight** that while Medallia Customer Experience has a robust feature set, some users have faced challenges with setup and configuration. This can impact the initial user experience, especially for those who may not be as tech-savvy.
- **Users report** that Resonate CX has a higher ease of setup and administration, making it a more accessible option for small businesses. This ease of use is complemented by a strong focus on delivering actionable insights, which users find beneficial for making necessary improvements.



| | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 210 | 495 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Small-Business (35.8% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Contact Us | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Resonate CX

Pros:
- Ease of Use (114 reviews)
- Helpful (106 reviews)

Cons:
- Scoring System Issues (43 reviews)
- Inadequate Feedback (29 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Resonate CX | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 9.2 (270 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 9.2 (462 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 9.3 (344 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 9.2 (43 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 9.4 (256 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.6 (43 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 9.3 (269 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Resonate CX

#### Entry-Level Pricing

Plan: Full Suite Experience Management Platform

Price: Contact Us

Description: Harness the transformative power of AI-driven insights to capture, analyze, and improve every customer experience, allowing you to map pain points and resolve complaints before they damage your reputation. By transforming negative feedback into praise and closing the loop on online reviews, you can actively grow your brand reputation and increase your ratings across every touchpoint.

Key Features:
- Robyn AI - Personal CX Analyst
- CX Risk Radar
- Real-time Industry Benchmarking

[Learn more about Resonate CX](https://www.g2.com/products/resonate-cx/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Resonate CX** | 8.2/10 | 145 |

#### Analytics

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 9.4 (115 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 8.9 (99 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | 8.8 (87 reviews) | 
| **Gamification** | 6.1 (44 reviews) | 8.1 (84 reviews) | 

#### Customization

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | 8.7 (105 reviews) | 
| **Multilanguage Support** | 7.9 (46 reviews) | 7.9 (78 reviews) | 
| **Multiple Branding Support** | 8.6 (45 reviews) | 8.4 (77 reviews) | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | 8.4 (74 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | 8.1 (53 reviews) | 
| **AI Text Summarization** | 6.5 (25 reviews) | 8.1 (51 reviews) | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (25 reviews) | 
| **Cross-system Integration** | 8.7 (9 reviews) | 7.2 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (24 reviews) | 
| **Proactive Assistance** | 8.3 (5 reviews) | 7.6 (23 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Resonate CX** | 8.7/10 | 111 |

#### Feedback Management

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | 8.7 (86 reviews) | 
| **Segmentation** | 8.4 (42 reviews) | 8.7 (86 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | 9.1 (93 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | 8.9 (88 reviews) | 
| **Sentiment Analysis** | 8.4 (50 reviews) | 8.9 (90 reviews) | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | 8.8 (93 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | 8.9 (83 reviews) | 
| **Surveys** | 9.2 (48 reviews) | 9.2 (92 reviews) | 
| **Social Media** | 7.2 (35 reviews) | 8.0 (72 reviews) | 
| **Customer Service Channels** | 8.2 (38 reviews) | 8.8 (74 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | 8.2 (46 reviews) | 
| **AI Text Summarization** | 6.5 (24 reviews) | 8.3 (46 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Resonate CX** | 8.6/10 | 68 |

#### Survey Management

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.6 (62 reviews) | 
| **Question Types** | Not enough data | 8.7 (63 reviews) | 
| **Templates** | Not enough data | 8.6 (59 reviews) | 
| **Survey Distribution** | Not enough data | 8.6 (60 reviews) | 

#### Survey Customization

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.5 (51 reviews) | 
| **Branding** | Not enough data | 8.7 (55 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (47 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.3 (44 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 9.1 (56 reviews) | 
| **BI Tools Integration** | Not enough data | 8.3 (45 reviews) | 
| **Data Exporting** | Not enough data | 8.9 (49 reviews) | 
| **Permissions** | Not enough data | 8.8 (50 reviews) | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Generative AI

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Resonate CX** | 9.1/10 | 60 |

#### Platform Basics

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 9.2 (39 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.4 (43 reviews) | 
| **Interoperability** | Not enough data | 9.3 (36 reviews) | 

#### Platform Content

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 9.3 (36 reviews) | 
| **Survey Customization** | Not enough data | 9.3 (40 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.9 (41 reviews) | 
| **Science-based templates** | Not enough data | 8.8 (36 reviews) | 

#### Platform Additional Functionality

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 9.0 (40 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.9 (41 reviews) | 
| **Peer Recognition** | Not enough data | 9.1 (39 reviews) | 
| **Social Feedback Portal** | Not enough data | 9.2 (35 reviews) | 

#### Platform

| Feature | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (57 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (55 reviews) | 
| **Internationalization** | Not enough data | 9.0 (53 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.1 (51 reviews) | 
| **Dashboards** | Not enough data | 9.5 (50 reviews) | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Resonate CX (2):** [Survey Software](https://www.g2.com/categories/survey), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Resonate CX | 
|---|---|---|
| **Small-Business** | 9.8% | 35.8% | 
| **Mid-Market** | 21.8% | 28.7% | 
| **Enterprise** | 68.4% | 35.6% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Resonate CX

- **Retail:** 43.0%
- **Education Management:** 34.7%
- **Automotive:** 4.8%
- **Primary/Secondary Education:** 4.8%
- **Hospital & Health Care:** 1.9%
- **Health, Wellness and Fitness:** 1.2%
- **Hospitality:** 0.8%
- **Individual & Family Services:** 0.6%
- **Non-Profit Organization Management:** 0.6%
- **Government Administration:** 0.4%
- **Other:** 7.1%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4122 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23558 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Resonate CX

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4122 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23558 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (384 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5296 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Resonate CX

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-resonate-cx)