# Medallia Customer Experience vs Reputation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in providing detailed insights, allowing users to quantify qualitative feedback and track performance over time. Users appreciate the self-service reporting capabilities, which enable them to implement changes independently, enhancing their overall experience.
- **Users say** that Reputation stands out for its high-quality data and effective customer support. Reviewers highlight the platform's ability to reconnect with previous guests and request Google reviews, which has proven beneficial for boosting positive feedback.
- **According to verified reviews** , Medallia Customer Experience has a strong focus on understanding customer sentiment through various metrics, such as NPS and relationship drivers. This feature helps businesses gain valuable insights into customer feelings, which is crucial for improving service delivery.
- **Reviewers mention** that Reputation's integration capabilities, particularly with EHR systems, significantly enhance its functionality. Users have noted that this integration allows for automated text invitations for patient reviews, leading to a notable increase in positive feedback.
- **G2 reviewers highlight** that while Medallia Customer Experience has a solid support system, some users have found challenges with setup and configuration. Despite this, the proactive support team is often praised for their responsiveness in resolving issues.
- **Users report** that Reputation's AI features, which assist in drafting responses to comments and reviews, add a layer of efficiency that many find invaluable. This capability not only saves time but also helps maintain a positive engagement with customers.



| | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 206 | 2,469 | 
| **Largest Market Segment** | Enterprise (67.7% of reviews) | Mid-Market (45.7% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Reputation

Pros:
- Ease of Use (103 reviews)
- Review Management (90 reviews)

Cons:
- Improvement Needed (25 reviews)
- Reporting Issues (21 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Reputation | 
|---|---|---|
  | **Meets Requirements** | 8.7 (149 reviews) | 9.1 (1988 reviews) | 
  | **Ease of Use** | 8.6 (159 reviews) | 9.0 (2030 reviews) | 
  | **Ease of Setup** | 7.3 (114 reviews) | 8.6 (1141 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.9 (876 reviews) | 
  | **Quality of Support** | 8.5 (132 reviews) | 8.9 (1771 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 8.9 (874 reviews) | 
  | **Product Direction (% positive)** | 9.5 (144 reviews) | 8.9 (1952 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 8.5/10 | 312 |

#### Social Analytics

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.3 (235 reviews) | 
| **Follower Analysis** | Not enough data | 8.5 (238 reviews) | 
| **Post Performance** | Not enough data | 8.7 (244 reviews) | 
| **Paid Campaign Tracking** | Not enough data | 8.4 (203 reviews) | 
| **Attribution** | Not enough data | 8.4 (209 reviews) | 
| **Hashtag Analytics** | Not enough data | 8.1 (169 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (188 reviews) | 

#### Reports & Dashboards

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.7 (251 reviews) | 
| **Report Exporting** | Not enough data | 8.8 (248 reviews) | 
| **Scalability** | Not enough data | 8.7 (233 reviews) | 
| **White Label** | Not enough data | 8.2 (158 reviews) | 

#### Agentic AI - Social Media Analytics

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 8.3/10 | 416 |

#### Listing Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Network Directory** | Not enough data | 8.2 (298 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | 8.3 (302 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | 8.0 (302 reviews) | 
| **Optimization** | Not enough data | 8.1 (320 reviews) ✓ Verified | 

#### Performance

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Real-Time Updates** | Not enough data | 8.4 (346 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.7 (369 reviews) ✓ Verified | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 9.0/10 | 200 |

#### Local Search Optimization

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Rank Tracking** | Not enough data | 8.9 (146 reviews) | 
| **Online Listings** | Not enough data | 8.8 (161 reviews) ✓ Verified | 
| **Google My Business** | Not enough data | 9.1 (176 reviews) | 
| **Reputation Management** | Not enough data | 9.3 (186 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.7 (156 reviews) ✓ Verified | 
| **Dashboards and Reporting** | Not enough data | 9.1 (182 reviews) ✓ Verified | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 8.6/10 | 283 |

#### Platform Basics

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Centralized Platform** | Not enough data | 9.2 (238 reviews) | 
| **Web Tracking** | Not enough data | 8.8 (226 reviews) | 

#### Agentic AI - Competitive Intelligence

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (5 reviews) | 

#### Platform Data

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Product Details** | Not enough data | 8.8 (226 reviews) | 
| **Customer Feedback & Reviews** | Not enough data | 9.4 (269 reviews) | 
| **Channel Acquisition** | Not enough data | 8.4 (195 reviews) | 

#### Platform Content 

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Battlecards** | Not enough data | Feature Not Available | 

#### Platform Reporting

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Customizable Dashboard** | Not enough data | 9.0 (239 reviews) | 
| **Benchmark Reporting** | Not enough data | 9.1 (236 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 7.7/10 | 513 |

#### Content & Collaboration

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Content Calendar** | Not enough data | 8.8 (391 reviews) | 
| **Content Library** | Not enough data | 8.4 (367 reviews) | 
| **Shared Inbox** | Not enough data | 8.4 (322 reviews) | 
| **Approval Workflows** | Not enough data | 8.4 (324 reviews) | 
| **Users and Permissions** | Not enough data | 8.7 (370 reviews) | 
| **Content Creation** | Not enough data | 8.3 (313 reviews) | 

#### Social Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Social Analytics** | Not enough data | 8.6 (422 reviews) | 
| **Social Publishing** | Not enough data | 8.7 (433 reviews) | 
| **Campaign Optimization** | Not enough data | 8.5 (379 reviews) | 
| **Social Engagement** | Not enough data | 8.7 (424 reviews) | 
| **Social Ads** | Not enough data | 8.3 (346 reviews) | 
| **Campaign Planning** | Not enough data | 8.3 (299 reviews) | 
| **Hashtag Capabilites** | Not enough data | 8.2 (184 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (17 reviews) | 
| **Decision Making** | Not enough data | 7.0 (17 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.0/10 | 70 |
| **Reputation** | 8.4/10 | 723 |

#### Analytics

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (55 reviews) | 8.8 (572 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (54 reviews) | 8.9 (598 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (47 reviews) | 8.8 (552 reviews) | 
| **Gamification** | 5.9 (43 reviews) | 8.2 (486 reviews) | 

#### Customization

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Stakeholder Management** | 8.5 (51 reviews) | 8.4 (479 reviews) | 
| **Multilanguage Support** | 7.9 (45 reviews) | 8.2 (462 reviews) | 
| **Multiple Branding Support** | 8.5 (44 reviews) | 8.6 (491 reviews) | 
| **Vertical-specific Solutions** | 8.2 (44 reviews) | 8.4 (472 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | 6.5 (24 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.4 (24 reviews) | Feature Not Available | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | 8.3 (7 reviews) | 8.1 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 7.0/10 | 46 |

#### Collection

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Authentification** | Not enough data | 7.0 (24 reviews) | 
| **Review Forms** | Not enough data | 7.9 (28 reviews) | 
| **Personalization** | Not enough data | 7.7 (25 reviews) | 
| **Engagement** | Not enough data | 8.3 (25 reviews) | 
| **Community Q&A** | Not enough data | 6.7 (24 reviews) | 

#### Agentic AI - Review Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.5 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (20 reviews) | 

#### Moderation

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 7.4 (25 reviews) | 
| **Response Types** | Not enough data | 7.5 (25 reviews) | 
| **Legal Agreements** | Not enough data | 7.3 (23 reviews) | 

#### Use Cases

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **E-commerce** | Not enough data | 7.0 (22 reviews) | 
| **Retail** | Not enough data | 7.3 (21 reviews) | 
| **Customer Service** | Not enough data | 7.4 (23 reviews) | 

#### Administration

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Incentives** | Not enough data | 5.9 (21 reviews) | 
| **Syndication** | Not enough data | 7.8 (22 reviews) | 
| **Insights** | Not enough data | 8.4 (28 reviews) | 
| **Content** | Not enough data | 7.5 (22 reviews) | 
| **Sampling** | Not enough data | 6.1 (21 reviews) | 

#### Display Options

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Badges** | Not enough data | 6.7 (20 reviews) | 
| **Widgets** | Not enough data | 6.3 (20 reviews) | 
| **Integration & APIs** | Not enough data | 6.4 (24 reviews) | 
| **Marketing** | Not enough data | 7.2 (20 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (19 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 57 |
| **Reputation** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Tagging** | 8.3 (43 reviews) | Not enough data | 
| **Segmentation** | 8.5 (41 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (48 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Thematic Analysis** | 8.1 (47 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (48 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.4 (49 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Online Reviews** | 8.3 (37 reviews) | Not enough data | 
| **Surveys** | 9.2 (46 reviews) | Not enough data | 
| **Social Media** | 7.1 (34 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | 6.7 (21 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (23 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 8.8/10 | 318 |

#### Monitoring & Listening

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.9 (242 reviews) | 
| **Influencer Identification** | Not enough data | 8.5 (189 reviews) | 
| **Brand Monitoring** | Not enough data | 8.7 (174 reviews) | 
| **Keyword Tracking** | Not enough data | 8.7 (150 reviews) | 
| **Trend Analysis** | Not enough data | 8.7 (162 reviews) | 
| **Competitor Analysis** | Not enough data | 8.5 (154 reviews) | 

#### Agentic AI - Social Media Listening Tools

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.8 (240 reviews) | 
| **Social Reporting** | Not enough data | 9.0 (247 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (183 reviews) | 
| **Advanced Data Filtering** | Not enough data | 8.7 (154 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 8.7/10 | 504 |

#### Generative AI

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (360 reviews) | 
| **Tickets** | Not enough data | 8.4 (342 reviews) | 
| **Macros** | Not enough data | 8.4 (316 reviews) | 

#### Channels

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Email** | Not enough data | 9.0 (371 reviews) | 
| **Social** | Not enough data | 9.1 (406 reviews) | 
| **Live Chat** | Not enough data | 8.4 (312 reviews) | 
| **Phone** | Not enough data | 8.5 (325 reviews) | 
| **Text** | Not enough data | 8.7 (335 reviews) | 

#### Insight

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Surveys** | Not enough data | 9.2 (406 reviews) | 
| **Reporting** | Not enough data | 9.1 (428 reviews) | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | 8.6 (348 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | 7.9/10 | 1261 |

#### Consumer Intelligence

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.0 (1060 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.6 (937 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (1009 reviews) ✓ Verified | 

#### Reporting

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.6 (925 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 9.1 (1141 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.6 (962 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.6 (948 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | 8.5 (881 reviews) | 

#### In-House Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | 8.5 (850 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (392 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 6.6 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (32 reviews) | 
| **Decision Making** | Not enough data | 7.0 (30 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Reputation** | N/A | N/A |

#### Platform

| Feature | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Reputation | 
|---|---|---|
| **Small-Business** | 10.1% | 28.6% | 
| **Mid-Market** | 22.2% | 45.7% | 
| **Enterprise** | 67.7% | 25.8% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.0%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4045 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3385 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7196 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-reputation)