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Compare Medallia Customer Experience and QuestionPro CX 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQuestionPro CX
Star Rating
(11)4.9 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QuestionPro CXMedallia Customer Experience vs QuestionPro CX
When assessing the two solutions, reviewers found QuestionPro CX easier to use, set up, and administer. Reviewers also preferred doing business with QuestionPro CX overall.
- Reviewers felt that QuestionPro CX meets the needs of their business better than Medallia Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that QuestionPro CX is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over QuestionPro CX.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
QuestionPro CX
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
QuestionPro CX
No trial information availableRatings
Meets Requirements
8.7
130
9.5
7
Ease of Use
8.6
140
9.6
9
Ease of Setup
7.2
98
9.5
7
Ease of Admin
7.7
75
9.3
5
Quality of Support
8.5
113
9.0
5
Has the product been a good partner in doing business?
8.6
78
9.3
5
Product Direction (% positive)
9.5
125
8.5
8
Features by Category
Analytics
9.4
51
8.8
7
9.2
51
9.3
7
8.7
46
9.3
7
5.9
41
9.0
7
Customization
8.3
46
9.2
6
7.9
45
9.2
6
8.5
43
9.0
7
8.5
39
9.2
6
Generative AI
6.5
21
8.9
6
6.5
22
8.9
6
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and QuestionPro CX are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
QuestionPro CX has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuestionPro CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Non-Profit Organization Management
30.0%
Translation and Localization
10.0%
Research
10.0%
Real Estate
10.0%
Market Research
10.0%
Other
30.0%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
QuestionPro CX has no discussions with answers
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