# Medallia Customer Experience vs QuestionPro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in providing insightful sessions and relevant enhancements, which users find beneficial for networking and understanding customer sentiment through various metrics like NPS. This focus on qualitative feedback allows organizations to track performance changes effectively.
- **Users say** that QuestionPro stands out for its user-friendly interface, making it very easy to create surveys and analyze data responses. This simplicity is particularly appreciated by organizations looking for a straightforward tool to gather insights without a steep learning curve.
- **According to verified reviews** , Medallia Customer Experience has a strong emphasis on customer support, with users noting that the support team is proactive and easy to reach, which helps in resolving issues quickly and efficiently.
- **Reviewers mention** that while QuestionPro offers a robust analytical capability, it does come with a slight learning curve. However, users feel that the extensive options available for survey creation and data handling make it worth the effort, especially for organizations with diverse needs.
- **G2 reviewers highlight** that Medallia Customer Experience is particularly favored by enterprise-level users, who appreciate its ability to quantify qualitative feedback and organize it into trackable topics, enhancing their understanding of customer relationships.
- **Users report** that QuestionPro is a popular choice among small businesses, with its free entry-level pricing making it accessible for organizations with limited budgets. This affordability, combined with its ease of use, makes it a compelling option for those just starting with customer experience management.



| | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 210 | 1,143 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Small-Business (60.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### QuestionPro

Pros:
- Ease of Use (303 reviews)
- Helpful (128 reviews)

Cons:
- Survey Issues (77 reviews)
- Learning Curve (51 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | QuestionPro | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 9.0 (857 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 8.8 (877 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 9.0 (529 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 8.9 (382 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 8.9 (754 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.1 (362 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 8.4 (811 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### QuestionPro

#### Entry-Level Pricing

Plan: Essentials

Price: Free

Description: Unbeatable features that support businesses long term needs. 

Key Features:
- No credit card required‪
- 25+ question types
- Customize to your brand colors

[Browse all 4 editions](https://www.g2.com/products/questionpro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **QuestionPro** | 9.0/10 | 8 |

#### Analytics

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 9.4 (6 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 8.6 (7 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | Not enough data | 
| **Gamification** | 6.1 (44 reviews) | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | Not enough data | 
| **Multilanguage Support** | 7.9 (46 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (45 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (25 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **QuestionPro** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | Not enough data | 
| **Segmentation** | 8.4 (42 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (50 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | Not enough data | 
| **Surveys** | 9.2 (48 reviews) | Not enough data | 
| **Social Media** | 7.2 (35 reviews) | Not enough data | 
| **Customer Service Channels** | 8.2 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **QuestionPro** | 8.4/10 | 705 |

#### Survey Management

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (664 reviews) | 
| **Question Types** | Not enough data | 9.1 (671 reviews) | 
| **Templates** | Not enough data | 8.5 (569 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (617 reviews) | 

#### Survey Customization

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.8 (593 reviews) | 
| **Branding** | Not enough data | 8.5 (565 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (486 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.2 (432 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.7 (641 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (401 reviews) | 
| **Data Exporting** | Not enough data | 8.9 (605 reviews) | 
| **Permissions** | Not enough data | 8.6 (522 reviews) | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.5 (48 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (54 reviews) | 
| **Decision Making** | Not enough data | 7.7 (52 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Performance reviews

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **customizable forms** | Not enough data | Not enough data | 
| **360 reviews** | Not enough data | Not enough data | 

#### Feedback

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **requesting feedback** | Not enough data | Not enough data | 
| **continuous feedback** | Not enough data | Not enough data | 

#### Data

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Dashboard and Reporting** | Not enough data | Not enough data | 
| **Historical Analysis** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Generative AI

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Employee Experience

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **QuestionPro** | N/A | N/A |

#### Core Features - Employee Experience Software

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Employee Lifecycle Management** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### People Analytics - Employee Experience Software

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Action Plan** | Not enough data | Not enough data | 
| **Productivity** | Not enough data | Not enough data | 

#### Advanced Features - Employee Experience Software

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Digital Experience Management** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Employee Listening** | Not enough data | Not enough data | 

#### Employee Improvement - Employee Experience Software

| Feature | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Performance Management** | Not enough data | Not enough data | 
| **Learning** | Not enough data | Not enough data | 
| **Team Building** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to QuestionPro (3):** [Survey Software](https://www.g2.com/categories/survey), [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Employee Experience Software](https://www.g2.com/categories/employee-experience)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | QuestionPro | 
|---|---|---|
| **Small-Business** | 9.8% | 60.6% | 
| **Mid-Market** | 21.8% | 22.6% | 
| **Enterprise** | 68.4% | 16.8% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### QuestionPro

- **Non-Profit Organization Management:** 23.9%
- **Higher Education:** 13.6%
- **Education Management:** 6.0%
- **Research:** 4.8%
- **Market Research:** 4.0%
- **Information Technology and Services:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.3%
- **Civic & Social Organization:** 2.0%
- **Primary/Secondary Education:** 1.9%
- **Other:** 36.3%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4095 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1739 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to QuestionPro

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2064 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (954 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5257 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1039 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48082 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### QuestionPro

- Title: [How to reach out to support team? How do I reset my password?](https://www.g2.com/discussions/how-to-reach-out-to-support-team-how-do-i-reset-my-password) — 3 comments
  > **Top comment:** "You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve..."
- Title: [How can I get in touch with the community of experts?](https://www.g2.com/discussions/comment-puis-je-entrer-en-contact-avec-la-communaute-d-experts) — 2 comments, 1 upvote
  > **Top comment:** "Hi Benejah,
You can use the chat at www.questionpro.com and somebody will respond to your inquiries!"
- Title: [Is there anyway I can become one of your member in your organization](https://www.g2.com/discussions/50888-is-there-anyway-i-can-become-one-of-your-member-in-your-organization) — 2 comments, 1 upvote
  > **Top comment:** "You should contact their support and see if they reply / are interested. "
- Title: [Could you enlarge the size of media library?](https://www.g2.com/discussions/49514-could-you-enlarge-the-size-of-media-library) — 2 comments, 1 upvote
  > **Top comment:** "Make the media library available to everyone. 
The size of the Media Library seems so small for me when it
only allows me to submit files smaller than..."
- Title: [Why don't you have formulas to calculate values between two fields?](https://www.g2.com/discussions/34453-why-don-t-you-have-formulas-to-calculate-values-between-two-fields) — 2 comments, 1 upvote
  > **Top comment:** "Actually, I have Grammarly for free right now. That's all I can afford. 
Calculating between two fields in so many applications (APPS) would be very..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-questionpro)