Compare Medallia Customer Experience and QuestionPro 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceQuestionPro
Star Rating
(1,117)4.5 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in its straightforward usability, particularly with its Agile Research tool, which users find easy to navigate and suitable for small to mid-sized businesses. This ease of use has been a significant factor in its adoption over the years.
- Users say that QuestionPro stands out for its flexibility and extensive survey features, including advanced logic and multilingual support. This versatility allows users to create tailored surveys that cater to diverse audiences, making it a preferred choice for many organizations.
- Reviewers mention that while both platforms have received high ratings, QuestionPro's overall user satisfaction is reflected in its higher G2 Score, indicating a stronger market presence and user approval compared to Medallia Customer Experience.
- According to verified reviews, QuestionPro's implementation process is notably efficient, with users appreciating the minimal training required to utilize its basic features effectively. This contrasts with Medallia, where some users have reported challenges during setup.
- Users highlight that Medallia Customer Experience has a strong focus on enterprise-level solutions, which may not be as accessible for smaller businesses. In contrast, QuestionPro's entry-level free option makes it an attractive choice for small businesses looking to get started with survey tools.
- Reviewers note that while both platforms provide quality support, QuestionPro's support is perceived as slightly more responsive and helpful, contributing to a better overall user experience in day-to-day operations.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
QuestionPro
Essentials
Free
Unbeatable features that support businesses long term needs.
- No credit card required
- 25+ question types
- Customize to your brand colors
Free Trial
Medallia Customer Experience
Free Trial is available
QuestionPro
Free Trial is available
Ratings
Meets Requirements
8.7
146
9.0
841
Ease of Use
8.6
155
8.8
856
Ease of Setup
7.4
112
9.0
508
Ease of Admin
7.7
83
8.9
382
Quality of Support
8.5
128
8.9
739
Has the product been a good partner in doing business?
8.7
87
9.1
362
Product Direction (% positive)
9.6
140
8.4
795
Features by Category
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Survey Management
Not enough data
9.0
651
Not enough data
9.1
658
Not enough data
8.5
567
Not enough data
8.9
610
Survey Customization
Not enough data
8.8
586
Not enough data
8.5
563
Not enough data
8.4
485
Not enough data
8.3
429
Survey Insights
Not enough data
8.7
626
Not enough data
8.2
400
Not enough data
8.9
604
Not enough data
8.6
522
Agentic AI - Survey
Not enough data
7.6
47
Not enough data
7.5
53
Not enough data
7.7
52
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and QuestionPro are categorized as Experience Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuestionPro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Non-Profit Organization Management
24.1%
Higher Education
14.0%
Education Management
6.0%
Research
4.9%
Market Research
4.0%
Other
47.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How to reach out to support team? How do I reset my password?
3 Comments
MC
You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve...Read more
Why don't you have formulas to calculate values between two fields?
2 Comments
TD
Actually, I have Grammarly for free right now. That's all I can afford.
Calculating between two fields in so many applications (APPS) would be very...Read more
What will are the new developments
2 Comments
TD
Will and are, are both the same. Use one word or the other:
What are the new developments? or What will the new developments be?
I have no idea.Read more
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