# Medallia Customer Experience vs Pendo Feedback (formerly Receptive) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, boasting a significantly higher score compared to Pendo Feedback. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- **Users say** that Medallia's implementation process is effective, although some find it requires a bit of time to fully adapt. In contrast, Pendo Feedback is praised for its **simple and efficient implementation** , making it easier for teams to get started quickly.
- **Reviewers mention** that Medallia provides a robust set of features that cater well to enterprise-level needs, while Pendo Feedback shines in its ability to prioritize feature requests based on their value, which users find enhances their workflow and visibility.
- **According to verified reviews** , Medallia's quality of support is highly rated, with users noting the helpfulness of the team. However, Pendo Feedback users also commend their customer support, indicating a strong commitment to assisting clients effectively.
- **Users highlight** that Medallia's ease of use is a significant advantage, with many finding the platform intuitive and user-friendly. On the other hand, Pendo Feedback's integration with the overall Pendo platform is noted as a strong point, facilitating consistent internal and external product feedback.
- **Reviewers indicate** that while Medallia has a strong presence in the enterprise market, Pendo Feedback is more popular among small businesses, which may influence the choice depending on the size and needs of the organization.



| | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 210 | 11 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Small-Business (54.5% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

### Pendo Feedback (formerly Receptive)

**Not enough data**

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 8.0 (9 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 7.6 (9 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | Not enough data | 
  | **Ease of Admin** | 7.7 (85 reviews) | Not enough data | 
  | **Quality of Support** | 8.6 (136 reviews) | 8.8 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 7.4 (9 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Pendo Feedback (formerly Receptive)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Pendo Feedback (formerly Receptive)** | N/A | N/A |

#### Analytics

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | Not enough data | 
| **Gamification** | 6.1 (44 reviews) | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | Not enough data | 
| **Multilanguage Support** | 7.9 (46 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (45 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (25 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Pendo Feedback (formerly Receptive)** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | Not enough data | 
| **Segmentation** | 8.4 (42 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (50 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | Not enough data | 
| **Surveys** | 9.2 (48 reviews) | Not enough data | 
| **Social Media** | 7.2 (35 reviews) | Not enough data | 
| **Customer Service Channels** | 8.2 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Pendo Feedback (formerly Receptive) | 
|---|---|---|
| **Small-Business** | 9.8% | 54.5% | 
| **Mid-Market** | 21.8% | 36.4% | 
| **Enterprise** | 68.4% | 9.1% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Pendo Feedback (formerly Receptive)

- **Computer Software:** 36.4%
- **Real Estate:** 9.1%
- **Mechanical or Industrial Engineering:** 9.1%
- **Internet:** 9.1%
- **Hospital & Health Care:** 9.1%
- **Facilities Services:** 9.1%
- **Computer & Network Security:** 9.1%
- **Business Supplies and Equipment:** 9.1%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (42 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23738 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Pendo Feedback (formerly Receptive)

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Pendo Feedback (formerly Receptive)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-pendo-feedback-formerly-receptive)