Compare Medallia Customer Experience and Mopinion 
Featured Products
At a Glance
Market Segments
Enterprise (67.4% of reviews)
Mid-Market (51.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us Per Month
Medallia Customer Experience
Star Rating
(203)4.5 out of 5
Market Segments
Enterprise (67.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceMopinion
Star Rating
(28)4.1 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, with many users highlighting its straightforward interface and effectiveness for small to mid-sized businesses. One user mentioned, "The product I use, Medallia Agile Research, is straightforward and easy to use, and it’s a great fit for small to mid-sized businesses."
- Users say that Mopinion offers a flexible and user-friendly platform, particularly for designers who appreciate the control over feedback module display. A recent user noted, "Mopinion is so easy to use. As a designer, I have almost full control of how the feedback module should be displayed and implemented."
- Reviewers mention that Medallia Customer Experience has a more robust market presence, which is reflected in its higher G2 Score and a significant number of recent reviews. This suggests a strong community and ongoing support, making it a reliable choice for enterprises.
- According to verified reviews, Mopinion stands out for its ability to measure real customer experience KPIs beyond traditional metrics like NPS. Users appreciate the variety of feedback options available, stating, "There are a lot of options to ask for feedback from your user."
- G2 reviewers highlight that while Medallia Customer Experience has a slightly more complex setup process, it compensates with high-quality support, receiving praise for its helpful resources. Users have noted the importance of learning new tools and networking opportunities provided by the platform.
- Users report that Mopinion's ease of integration and setup is a significant advantage, with many finding it quick to implement. One user remarked on the tool's flexibility and ease of use, stating, "The tool itself is flexible, easy to integrate, easy to use."
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Mopinion
Enterprise
Contact Us
Per Month
Join thousands of users optimising the online experience! Leverage the flexibility of our feedback software and get a quote tailored to your needs.
- Multiple Digital Channels
- Web - (up to) unlimited pageviews/month
- Email Campaign Feedback - (up to) unlimited emails/month
Free Trial
Medallia Customer Experience
Free Trial is available
Mopinion
Free Trial is available
Ratings
Meets Requirements
8.7
147
8.1
20
Ease of Use
8.6
156
8.1
20
Ease of Setup
7.4
112
8.7
10
Ease of Admin
7.7
83
8.3
9
Quality of Support
8.5
129
8.9
19
Has the product been a good partner in doing business?
8.7
87
9.3
9
Product Direction (% positive)
9.5
141
7.1
20
Features by Category
Analytics
9.4
54
Not enough data
9.2
53
Not enough data
8.7
47
Not enough data
6.0
42
Not enough data
Customization
8.5
50
Not enough data
7.9
44
Not enough data
8.5
43
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
42
Not enough data
8.5
40
Not enough data
8.4
47
Not enough data
Feedback Analysis
8.1
46
Not enough data
8.4
47
Not enough data
9.4
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
46
Not enough data
7.1
34
Feature Not Available
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.1
11
Not enough data
9.1
9
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
9.2
11
|
Verified
Process Management
Not enough data
8.0
10
|
Verified
Not enough data
8.5
8
Not enough data
7.6
7
|
Verified
Not enough data
7.6
7
System Management
Not enough data
9.4
8
|
Verified
Not enough data
8.6
7
Categories
Categories
Shared Categories
Medallia Customer Experience and Mopinion are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
Mopinion is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mopinion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.2%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.7%
Retail
18.5%
Computer Software
7.4%
Printing
7.4%
Leisure, Travel & Tourism
7.4%
Airlines/Aviation
3.7%
Other
55.6%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Trial Features
1 Comment
Official Response from Mopinion
You will get full access to our platform and all features are available to you. If needed, our Customer Success team is available to help you with your setup...Read more
VAT
1 Comment
Official Response from Mopinion
Correct, for Dutch customers we add 21% VAT and for EU customers the 'reverse charge' ruling applies. Please make sure to add your VAT-number during...Read more
Payment Options
1 Comment
Official Response from Mopinion
We accept all major credit cards for preauthorised monthly/annual billing. For other payment (for example wire transfers) please contact: sales@mopinion.comRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
