# Medallia Agent Connect, Zonka Feedback vs MaestroQA Comparison | | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 4.7 out of 5 | | **Total Reviews** | 276 | 81 | 325 | | **Largest Market Segment** | Mid-Market (55.8% of reviews) | Small-Business (64.1% of reviews) | Mid-Market (54.8% of reviews) | | **Entry Level Price** | No pricing available | Starting at $99.00 Per Month | Request a demo today | --- ## Top Pros & Cons ### Medallia Agent Connect Cons: - Expensive (1 reviews) - Expensive Features (1 reviews) ### Zonka Feedback Pros: - Customer Support (5 reviews) - Helpful (4 reviews) Cons: - Software Instability (2 reviews) - Call Issues (1 reviews) ### MaestroQA Pros: - Ease of Use (22 reviews) - Scoring System (21 reviews) Cons: - Usability Issues (21 reviews) - Missing Features (9 reviews) --- ## Ratings Comparison | Rating | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Meets Requirements** | 9.0 (182 reviews) | 9.2 (54 reviews) | 9.4 (259 reviews) | | **Ease of Use** | 9.2 (183 reviews) | 9.3 (56 reviews) | 9.4 (262 reviews) | | **Ease of Setup** | 9.1 (99 reviews) | 9.2 (40 reviews) | 9.2 (86 reviews) | | **Ease of Admin** | 9.0 (95 reviews) | 9.1 (36 reviews) | 9.2 (76 reviews) | | **Quality of Support** | 9.3 (162 reviews) | 9.3 (51 reviews) | 9.7 (251 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (97 reviews) | 9.6 (34 reviews) | 9.6 (74 reviews) | | **Product Direction (% positive)** | 8.5 (166 reviews) | 9.5 (51 reviews) | 9.3 (237 reviews) | --- ## Pricing ### Medallia Agent Connect #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Zonka Feedback #### Entry-Level Pricing Plan: Customer Feedback Price: Starting at $99.00 Per Month Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. Key Features: - Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) - NPS, CSAT & CES measurement - Online reputation management [Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing) #### Free Trial Yes ### MaestroQA #### Entry-Level Pricing Plan: Contact Us Price: Request a demo today Description: We'd love to put together a custom proposal for you based on your team's unique needs. Request a demo and we'll contact you to learn more about your use case + create the best package for your team. [Learn more about MaestroQA](https://www.g2.com/products/maestroqa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **MaestroQA** | N/A | N/A | #### Call Analytics | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Call Recording** | Not enough data | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | Not enough data | | **Call Analysis** | Not enough data | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Customer Scoring** | Not enough data | Not enough data | Not enough data | | **Speech-to-Text** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | 9.0/10 | 114 | | **Zonka Feedback** | N/A | N/A | | **MaestroQA** | 9.3/10 | 236 | #### Quality Assurance | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Evaluation** | 9.1 (100 reviews) | Not enough data | 9.5 (218 reviews) | | **Calibration** | 8.9 (88 reviews) | Not enough data | 9.5 (217 reviews) | | **Reports** | 8.5 (92 reviews) | Not enough data | 9.1 (213 reviews) | #### Engagement | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Feedback** | 9.1 (93 reviews) | Not enough data | 9.4 (219 reviews) | | **Dashboards** | 9.0 (102 reviews) | Not enough data | 9.2 (215 reviews) | | **Training** | 8.7 (84 reviews) | Not enough data | 9.1 (197 reviews) | #### Performance | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Integrations** | 9.1 (90 reviews) | Not enough data | 9.3 (199 reviews) | | **Compliance** | 9.2 (74 reviews) | Not enough data | 9.5 (198 reviews) | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 9.1 (66 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | 9.2 (66 reviews) | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | N/A | N/A | | **Zonka Feedback** | 8.8/10 | 24 | | **MaestroQA** | N/A | N/A | #### Analytics | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 9.7 (19 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | Not enough data | 9.8 (19 reviews) | Not enough data | | **Customer Effort Score (CES)** | Not enough data | 9.9 (17 reviews) | Not enough data | | **Gamification** | Not enough data | Feature Not Available | Not enough data | #### Customization | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Stakeholder Management** | Not enough data | 9.2 (16 reviews) | Not enough data | | **Multilanguage Support** | Not enough data | 9.2 (15 reviews) | Not enough data | | **Multiple Branding Support** | Not enough data | 9.1 (18 reviews) | Not enough data | | **Vertical-specific Solutions** | Not enough data | 8.9 (14 reviews) | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Generation** | Not enough data | 6.0 (8 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 7.3 (8 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | 8.9/10 | 26 | | **Zonka Feedback** | 8.0/10 | 25 | | **MaestroQA** | N/A | N/A | #### Feedback Management | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Tagging** | 9.0 (20 reviews) | 8.3 (20 reviews) | Not enough data | | **Segmentation** | 8.8 (17 reviews) | 8.2 (21 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (25 reviews) | 8.5 (21 reviews) | Not enough data | #### Feedback Analysis | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Thematic Analysis** | 9.0 (16 reviews) | 8.1 (19 reviews) | Not enough data | | **Sentiment Analysis** | 9.1 (17 reviews) | 8.0 (14 reviews) | Not enough data | | **NPS/CSAT Scoring** | 9.1 (25 reviews) | 9.0 (21 reviews) | Not enough data | #### Feedback Sources | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Online Reviews** | 9.1 (20 reviews) | 8.5 (20 reviews) | Not enough data | | **Surveys** | 9.2 (22 reviews) | 8.7 (22 reviews) | Not enough data | | **Social Media** | 8.1 (14 reviews) | 7.8 (15 reviews) | Not enough data | | **Customer Service Channels** | 9.2 (22 reviews) | 8.6 (17 reviews) | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Generation** | Not enough data | 6.2 (11 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **MaestroQA** | N/A | N/A | #### Setup | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Integration** | Not enough data | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | Not enough data | #### Data | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | | **Language Identification** | Not enough data | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | #### Customization | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | | **Custom Extension** | Not enough data | Not enough data | Not enough data | | **Compositionality** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Multilingual Customer Support | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **MaestroQA** | 7.0/10 | 5 | #### Platform | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Multilingualism** | Not enough data | Not enough data | Not enough data | | **Quality** | Not enough data | Not enough data | Not enough data | | **Real-Time** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | 7.0 (5 reviews) | | **Self-Improving** | Not enough data | Not enough data | Not enough data | | **Volume** | Not enough data | Not enough data | Not enough data | #### Channel | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | | **MaestroQA** | N/A | N/A | #### Generative AI | Feature | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Medallia Agent Connect (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Unique to Zonka Feedback (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to MaestroQA (4):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) --- ## Reviewer Demographics ### By Company Size | Segment | Medallia Agent Connect | Zonka Feedback | MaestroQA | |---|---|---|---| | **Small-Business** | 37.0% | 64.1% | 16.1% | | **Mid-Market** | 55.8% | 29.5% | 54.8% | | **Enterprise** | 7.2% | 6.4% | 29.0% | ### By Industry #### Medallia Agent Connect - **Retail:** 15.8% - **Consumer Services:** 12.1% - **Apparel & Fashion:** 10.9% - **Food & Beverages:** 7.2% - **Consumer Goods:** 6.8% - **Financial Services:** 6.0% - **Computer Software:** 5.3% - **Health, Wellness and Fitness:** 4.9% - **Cosmetics:** 2.6% - **Automotive:** 2.3% - **Other:** 26.0% #### Zonka Feedback - **Hospital & Health Care:** 7.7% - **Education Management:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 6.4% - **Financial Services:** 5.1% - **Health, Wellness and Fitness:** 5.1% - **Professional Training & Coaching:** 5.1% - **Computer Software:** 5.1% - **Retail:** 3.8% - **Non-Profit Organization Management:** 3.8% - **Other:** 42.3% #### MaestroQA - **Consumer Services:** 22.9% - **Computer Software:** 9.0% - **Information Technology and Services:** 7.4% - **Retail:** 6.1% - **Telecommunications:** 5.8% - **Outsourcing/Offshoring:** 5.2% - **Health, Wellness and Fitness:** 3.9% - **Financial Services:** 3.5% - **Food & Beverages:** 3.5% - **Consumer Goods:** 2.9% - **Other:** 29.7% --- ## Alternatives ### Alternatives to Medallia Agent Connect - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (304 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) ### Alternatives to Zonka Feedback - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews) ### Alternatives to MaestroQA - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (304 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews) --- ## Top Discussions ### Medallia Agent Connect - Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote > **Top comment:** "Depends of they want o share data collectively ." ### Zonka Feedback No discussions available for this product. ### MaestroQA - Title: [Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?](https://www.g2.com/discussions/33453-aside-from-the-bar-graph-that-shows-after-you-signed-in-are-there-any-other-charts-that-i-can-change-into) — 1 comment, 1 upvote > **Top comment:** "Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module...." - Title: [Are you guys still testing the recording function?](https://www.g2.com/discussions/33426-are-you-guys-still-testing-the-recording-function) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-agent-connect-vs-zonka-feedback-vs-maestroqa)