Compare Medallia Agent Connect and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectZonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansMedallia Agent Connect vs Zonka Feedback
When assessing the two solutions, reviewers found Zonka Feedback easier to use, set up, and administer. Reviewers also preferred doing business with Zonka Feedback overall.
- Reviewers felt that Zonka Feedback meets the needs of their business better than Medallia Agent Connect.
- When comparing quality of ongoing product support, Medallia Agent Connect and Zonka Feedback provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Zonka Feedback over Medallia Agent Connect.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableZonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
Medallia Agent Connect
No trial information availableZonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
180
9.2
54
Ease of Use
9.2
181
9.3
56
Ease of Setup
9.1
97
9.2
40
Ease of Admin
9.0
95
9.1
36
Quality of Support
9.3
160
9.3
51
Has the product been a good partner in doing business?
9.3
97
9.6
34
Product Direction (% positive)
8.5
165
9.5
51
Features by Category
Quality Assurance
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Not enough data
Engagement
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Not enough data
Performance
9.1
90
Not enough data
9.2
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.7
19
Not enough data
9.8
19
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
20
8.3
20
8.8
17
8.2
21
8.3
25
8.5
21
Feedback Analysis
9.0
16
8.1
19
9.1
17
8.0
14
9.1
25
9.0
21
Feedback Sources
9.1
20
8.5
20
9.2
22
8.7
22
8.1
14
7.8
15
9.2
22
8.6
17
Generative AI
Not enough data
6.2
11
Not enough data
6.7
10
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Agent Connect and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
Medallia Agent Connect is categorized as Contact Center Quality Assurance
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
Zonka Feedback has no discussions with answers
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