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Compare Medallia Agent Connect and SurveySparrow 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Small-Business (68.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectSurveySparrow
Star Rating
(2,032)4.4 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Browse all 8 pricing plansMedallia Agent Connect vs SurveySparrow
When assessing the two solutions, reviewers found Medallia Agent Connect easier to use, set up, and administer. Reviewers also preferred doing business with Medallia Agent Connect overall.
- Reviewers felt that Medallia Agent Connect meets the needs of their business better than SurveySparrow.
- When comparing quality of ongoing product support, reviewers felt that Medallia Agent Connect is the preferred option.
- When assessing product direction, Medallia Agent Connect and SurveySparrow received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableSurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Free Trial
Medallia Agent Connect
No trial information availableSurveySparrow
Free Trial is available
Ratings
Meets Requirements
9.0
180
8.7
1,380
Ease of Use
9.2
181
9.0
1,389
Ease of Setup
9.1
97
8.9
884
Ease of Admin
9.0
95
8.9
856
Quality of Support
9.3
160
8.8
1,197
Has the product been a good partner in doing business?
9.3
97
8.9
792
Product Direction (% positive)
8.5
165
8.5
1,230
Features by Category
Basics
Not enough data
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Content
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Data
Not enough data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Not enough data
Engagement
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Not enough data
Performance
9.1
90
Not enough data
9.2
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
41
Not enough data
9.0
35
Not enough data
8.8
30
Not enough data
Feature Not Available
Customization
Not enough data
8.2
30
Not enough data
8.2
32
Not enough data
8.1
30
Not enough data
Feature Not Available
Generative AI
Not enough data
7.8
23
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
20
8.2
173
8.8
17
8.2
210
8.3
25
8.3
246
Feedback Analysis
9.0
16
8.0
60
9.1
17
8.2
185
9.1
25
8.4
179
Feedback Sources
9.1
20
8.5
195
9.2
22
9.1
288
8.1
14
7.9
47
9.2
22
8.4
181
Generative AI
Not enough data
7.4
51
Not enough data
Feature Not Available
Survey Management
Not enough data
8.9
609
Not enough data
8.8
616
Not enough data
8.5
561
Not enough data
8.7
566
Survey Customization
Not enough data
8.6
525
Not enough data
8.4
514
Not enough data
8.4
407
Not enough data
8.2
344
Survey Insights
Not enough data
8.4
545
Not enough data
8.2
318
Not enough data
8.6
477
Not enough data
8.5
402
Agentic AI - Survey
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.8
6
Customization
Not enough data
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Additional Functionality
Not enough data
8.5
133
Not enough data
8.0
89
Not enough data
8.4
120
Not enough data
7.7
87
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
169
Not enough data
8.7
217
Not enough data
8.5
138
Platform Content
Not enough data
8.9
185
Not enough data
8.9
234
Not enough data
Feature Not Available
Not enough data
8.4
136
Platform Additional Functionality
Not enough data
8.6
152
Not enough data
Feature Not Available
Not enough data
8.8
148
Not enough data
8.6
153
Platform
Not enough data
8.5
344
Not enough data
8.4
216
Not enough data
8.3
222
Not enough data
8.5
309
Not enough data
8.9
335
Not enough data
8.7
291
Not enough data
8.4
315
Not enough data
8.5
332
Categories
Categories
Shared Categories
Medallia Agent Connect and SurveySparrow are categorized as Feedback Analytics
Unique Categories
Medallia Agent Connect is categorized as Contact Center Quality Assurance
SurveySparrow is categorized as Experience Management, Exit Interview Management, Online Form Builder, Employee Engagement, Survey, and Online Reputation Management
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Information Technology and Services
8.7%
Marketing and Advertising
8.0%
Computer Software
7.8%
Education Management
4.6%
Financial Services
3.4%
Other
67.4%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
What's the best thing about using survey sparrow?
2 Comments
VJ
easy to use, get variety of formats and can change accordingly.
better then other online surveyRead more
Survey sparrow is legitimate.
2 Comments
TR
Survey Sparrow is legal, and they don't take visitors personal information. Survey Sparrow website is very simple to understand, and one can get amazing gift...Read more
My email is no longer on the system, what can be the course of it?
2 Comments
Official Response from SurveySparrow
Hi Prince,
Happy New year, would you mind sharing the URL that you are trying to login?
This will help us locate your account and get you the...Read more
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