Compare Medallia Agent Connect and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectSurveyMonkey
Star Rating
(23,418)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting how easy it is to create, update, and analyze surveys. The platform's straightforward process and variety of templates make it a favorite for those looking to gather data efficiently.
- Users say that Medallia Agent Connect offers strong performance tracking features, allowing users to check their scores in real time. This capability is particularly appreciated by those who value immediate feedback on their performance and results.
- Reviewers mention that SurveyMonkey's extensive question types and distribution methods, such as email and codes, provide flexibility that enhances the survey experience. This variety is a significant advantage for teams needing tailored survey solutions.
- According to verified reviews, Medallia Agent Connect shines in customization, especially in its quality assurance section. Users enjoy the ability to modify questions, which allows for a more personalized approach to performance evaluation.
- G2 reviewers highlight that while both platforms have similar scores for ease of use, SurveyMonkey's overall user satisfaction is notably higher, reflecting its broader appeal among small businesses looking for a reliable survey tool.
- Users express that SurveyMonkey's robust data collection process is a key strength, making it a go-to choice for those who prioritize efficient survey management. In contrast, while Medallia Agent Connect has a solid user experience, it lacks the extensive user base and recent activity that SurveyMonkey enjoys, which may affect the community support and resources available.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Agent Connect
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
180
9.0
20,569
Ease of Use
9.2
181
9.2
20,687
Ease of Setup
9.1
97
9.0
8,022
Ease of Admin
9.0
95
8.9
7,613
Quality of Support
9.3
160
8.6
14,596
Has the product been a good partner in doing business?
9.3
97
8.8
6,662
Product Direction (% positive)
8.5
165
7.7
20,131
Features by Category
Quality Assurance
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Not enough data
Engagement
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Not enough data
Performance
9.1
90
Not enough data
9.2
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
20
7.7
148
8.8
17
8.1
145
8.3
25
8.1
153
Feedback Analysis
9.0
16
8.1
145
9.1
17
7.9
145
9.1
25
7.6
138
Feedback Sources
9.1
20
8.1
147
9.2
22
9.0
160
8.1
14
7.8
139
9.2
22
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1442
Not enough data
8.9
1427
Not enough data
8.6
1354
Not enough data
8.8
1398
Survey Customization
Not enough data
8.5
1160
Not enough data
8.2
1198
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1367
Not enough data
8.0
937
Not enough data
8.5
1259
Not enough data
8.4
1136
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
148
Not enough data
8.0
151
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
Medallia Agent Connect and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Agent Connect is categorized as Contact Center Quality Assurance
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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