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Compare Medallia Agent Connect and SurveyMonkey 
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At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectSurveyMonkey
Star Rating
(23,301)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "Survey Monkey is very user friendly and most people I know really like it," which reflects the overall satisfaction that contributes to its high G2 Score.
- Users say that Medallia Agent Connect offers strong customization options, particularly in its quality assurance features. Reviewers appreciate the ability to change questions and tailor the platform to their needs, with one noting, "The quality assurance section is my favorite because it's so customizable."
- According to verified reviews, SurveyMonkey's implementation process is notably quick and efficient. Users have praised the platform for allowing them to conduct global surveys in just a matter of days, thanks to its predefined templates and AI enhancements.
- Reviewers mention that while Medallia Agent Connect provides real-time performance tracking, it lacks the extensive library of templates that SurveyMonkey offers. Users of SurveyMonkey can generate professionally structured surveys from a single text prompt in under a minute, which is a significant advantage for those needing quick data collection.
- G2 reviewers highlight that both platforms score similarly in ease of setup and administration, but SurveyMonkey's larger user base and higher total number of reviews suggest a more robust community and support network. This can be particularly beneficial for new users seeking guidance.
- Users express that while Medallia Agent Connect has a strong focus on performance metrics, SurveyMonkey's comprehensive features for survey creation and analysis, such as its library of over 500 expert-written templates, make it a more versatile tool for a wider range of data collection needs.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Agent Connect
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
180
9.0
20,475
Ease of Use
9.2
181
9.2
20,587
Ease of Setup
9.1
97
9.0
7,926
Ease of Admin
9.0
95
8.9
7,588
Quality of Support
9.3
160
8.6
14,519
Has the product been a good partner in doing business?
9.3
97
8.8
6,637
Product Direction (% positive)
8.5
165
7.7
20,037
Features by Category
Quality Assurance
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Not enough data
Engagement
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Not enough data
Performance
9.1
90
Not enough data
9.2
73
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
20
7.7
148
8.8
17
8.1
145
8.3
25
8.1
145
Feedback Analysis
9.0
16
8.2
143
9.1
17
7.9
142
9.1
25
7.6
138
Feedback Sources
9.1
20
8.1
144
9.2
22
9.0
146
8.1
14
7.8
139
9.2
22
7.7
138
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
Not enough data
9.0
1386
Not enough data
8.9
1403
Not enough data
8.6
1322
Not enough data
8.8
1364
Survey Customization
Not enough data
8.5
1148
Not enough data
8.2
1181
Not enough data
8.1
1072
Not enough data
8.1
898
Survey Insights
Not enough data
8.6
1315
Not enough data
8.0
927
Not enough data
8.5
1241
Not enough data
8.4
1130
Agentic AI - Survey
Not enough data
7.6
145
Not enough data
7.7
144
Not enough data
8.0
147
Customization
Not enough data
8.6
207
Not enough data
8.3
191
Not enough data
8.7
211
Not enough data
8.6
220
Additional Functionality
Not enough data
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
201
Categories
Categories
Shared Categories
Medallia Agent Connect and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Agent Connect is categorized as Contact Center Quality Assurance
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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