# Medallia Agent Connect vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- **Users say** that Medallia Agent Connect offers impressive customization options, particularly in its quality assurance section. Reviewers enjoy the ability to "change the questions," which enhances their experience and allows for tailored performance assessments.
- **According to verified reviews** , Medallia Customer Experience faces challenges in setup and administration, with some users mentioning that it can be less intuitive compared to Agent Connect. This has led to a perception of a steeper learning curve for new users.
- **Reviewers mention** that Medallia Agent Connect shines in real-time performance tracking, with users expressing satisfaction in being able to "see our scores in real time." This feature is particularly beneficial for teams looking to monitor their progress continuously.
- **G2 reviewers highlight** that while Medallia Customer Experience has a robust feature set, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. In contrast, Agent Connect's ease of use and setup has garnered praise, with users noting its high ratings in these areas.
- **Users appreciate** the quality of support provided by Medallia Agent Connect, with many highlighting its responsiveness and helpfulness. This contrasts with the feedback for Medallia Customer Experience, which, while still positive, indicates room for improvement in support quality.



| | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 276 | 210 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Enterprise (68.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 9.0 (182 reviews) | 8.7 (153 reviews) | 
  | **Ease of Use** | 9.2 (183 reviews) | 8.7 (163 reviews) | 
  | **Ease of Setup** | 9.1 (99 reviews) | 7.4 (118 reviews) | 
  | **Ease of Admin** | 9.0 (95 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 9.3 (162 reviews) | 8.6 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (97 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 8.5 (166 reviews) | 9.5 (147 reviews) | 

---
## Pricing

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | 9.0/10 | 114 |
| **Medallia Customer Experience** | N/A | N/A |

#### Quality Assurance

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Evaluation** | 9.1 (100 reviews) | Not enough data | 
| **Calibration** | 8.9 (88 reviews) | Not enough data | 
| **Reports** | 8.5 (92 reviews) | Not enough data | 

#### Engagement

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Feedback** | 9.1 (93 reviews) | Not enough data | 
| **Dashboards** | 9.0 (102 reviews) | Not enough data | 
| **Training** | 8.7 (84 reviews) | Not enough data | 

#### Performance

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Integrations** | 9.1 (90 reviews) | Not enough data | 
| **Compliance** | 9.2 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 74 |

#### Analytics

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.4 (57 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.2 (55 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.7 (49 reviews) | 
| **Gamification** | Not enough data | 6.1 (44 reviews) | 

#### Customization

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.6 (53 reviews) | 
| **Multilanguage Support** | Not enough data | 7.9 (46 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (45 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.3 (45 reviews) | 

#### Generative AI

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (25 reviews) | 

#### Agentic AI - Experience Management

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | 8.9/10 | 26 |
| **Medallia Customer Experience** | 8.1/10 | 59 |

#### Feedback Management

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | 9.0 (20 reviews) | 8.3 (44 reviews) | 
| **Segmentation** | 8.8 (17 reviews) | 8.4 (42 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (25 reviews) | 8.4 (50 reviews) | 

#### Feedback Analysis

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 9.0 (16 reviews) | 8.1 (48 reviews) | 
| **Sentiment Analysis** | 9.1 (17 reviews) | 8.4 (50 reviews) | 
| **NPS/CSAT Scoring** | 9.1 (25 reviews) | 9.3 (50 reviews) | 

#### Feedback Sources

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | 9.1 (20 reviews) | 8.3 (38 reviews) | 
| **Surveys** | 9.2 (22 reviews) | 9.2 (48 reviews) | 
| **Social Media** | 8.1 (14 reviews) | 7.2 (35 reviews) | 
| **Customer Service Channels** | 9.2 (22 reviews) | 8.2 (38 reviews) | 

#### Generative AI

| Feature | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Medallia Agent Connect (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Medallia Customer Experience (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Agent Connect | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 37.0% | 9.8% | 
| **Mid-Market** | 55.8% | 21.8% | 
| **Enterprise** | 7.2% | 68.4% | 

### By Industry

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Medallia Agent Connect

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
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### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (42 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

---
## Top Discussions

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-agent-connect-vs-medallia-customer-experience)