# Medallia Agent Connect vs evaluagent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that evaluagent significantly outperforms Medallia Agent Connect in overall user satisfaction, reflected in its higher G2 Score. Users appreciate evaluagent's intuitive interface, which makes it easy to navigate and access feedback efficiently.
- **According to verified reviews** , evaluagent has a much larger volume of recent feedback, indicating a more active user base. This is crucial for potential buyers looking for a solution that is currently meeting user needs effectively, as evidenced by the 49 recent reviews compared to none for Medallia Agent Connect.
- **Users say** that Medallia Agent Connect excels in providing real-time performance tracking, with features that allow for customizable quality assurance questions. This flexibility is highlighted by users who enjoy being able to check their scores and compare past results.
- **Reviewers mention** that while both products are user-friendly, evaluagent's minimalistic design and comprehensive feature set make it particularly appealing for those focused on quality assurance and feedback processes. Users find it straightforward to create contacts for evaluation, enhancing their overall experience.
- **G2 reviewers highlight** that Medallia Agent Connect offers strong support and customization options, which some users find beneficial for tailoring the software to their specific needs. However, the lack of recent reviews may suggest that it is not currently as widely adopted or updated as evaluagent.
- **According to user feedback** , evaluagent's ability to streamline the feedback process is a significant advantage, with users noting how it helps track performance effectively. This contrasts with Medallia Agent Connect, which, while praised for its customization, may not provide the same level of ease in accessing and utilizing feedback.



| | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 276 | 438 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (65.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $35.00 1 Per user Per Month | 

---
## Top Pros & Cons

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

### evaluagent

Pros:
- Ease of Use (117 reviews)
- Helpful (66 reviews)

Cons:
- Missing Features (22 reviews)
- Layout Issues (20 reviews)

---
## Ratings Comparison
| Rating | Medallia Agent Connect | evaluagent | 
|---|---|---|
  | **Meets Requirements** | 9.0 (182 reviews) | 9.1 (372 reviews) | 
  | **Ease of Use** | 9.2 (183 reviews) | 9.0 (381 reviews) | 
  | **Ease of Setup** | 9.1 (99 reviews) | 9.2 (271 reviews) | 
  | **Ease of Admin** | 9.0 (95 reviews) | 9.1 (100 reviews) | 
  | **Quality of Support** | 9.3 (162 reviews) | 9.1 (328 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (97 reviews) | 9.4 (101 reviews) | 
  | **Product Direction (% positive)** | 8.5 (166 reviews) | 9.3 (374 reviews) | 

---
## Pricing

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### evaluagent

#### Entry-Level Pricing

Plan: AutoQM & Improvement

Price: Starting at $35.00 1 Per user Per Month

Description: Increase coverage and drive performance improvement

Key Features:
- Voice transcription & multi-language support
- Build custom scorecards
- Automated QA scoring on 100% of conversations

[Browse all 2 editions](https://www.g2.com/products/evaluagent/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | N/A | N/A |
| **evaluagent** | 8.4/10 | 50 |

#### Call Analytics

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Call Recording** | Not enough data | Feature Not Available | 
| **Machine Learning** | Not enough data | 8.7 (39 reviews) | 
| **Call Analysis** | Not enough data | 9.0 (43 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.9 (44 reviews) | 
| **Speech-to-Text** | Not enough data | 8.6 (42 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (28 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | 9.0/10 | 114 |
| **evaluagent** | 8.6/10 | 353 |

#### Quality Assurance

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Evaluation** | 9.1 (100 reviews) | 9.2 (340 reviews) | 
| **Calibration** | 8.9 (88 reviews) | 8.9 (314 reviews) | 
| **Reports** | 8.5 (92 reviews) | 8.9 (335 reviews) | 

#### Engagement

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Feedback** | 9.1 (93 reviews) | 9.0 (325 reviews) | 
| **Dashboards** | 9.0 (102 reviews) | 8.7 (332 reviews) | 
| **Training** | 8.7 (84 reviews) | 8.4 (288 reviews) | 

#### Performance

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Integrations** | 9.1 (90 reviews) | 8.5 (294 reviews) | 
| **Compliance** | 9.2 (74 reviews) | 8.9 (292 reviews) | 

#### Generative AI

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (200 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | 8.9/10 | 26 |
| **evaluagent** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Tagging** | 9.0 (20 reviews) | Not enough data | 
| **Segmentation** | 8.8 (17 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (25 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Thematic Analysis** | 9.0 (16 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.1 (17 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.1 (25 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Online Reviews** | 9.1 (20 reviews) | Not enough data | 
| **Surveys** | 9.2 (22 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Agent Connect** | N/A | N/A |
| **evaluagent** | 8.6/10 | 19 |

#### Generative AI

| Feature | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (19 reviews) | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to evaluagent (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Agent Connect | evaluagent | 
|---|---|---|
| **Small-Business** | 37.0% | 17.6% | 
| **Mid-Market** | 55.8% | 65.3% | 
| **Enterprise** | 7.2% | 17.1% | 

### By Industry

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

#### evaluagent

- **Financial Services:** 22.0%
- **Consumer Services:** 20.1%
- **Insurance:** 8.5%
- **Gambling & Casinos:** 3.6%
- **Computer Games:** 3.3%
- **Banking:** 3.1%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Non-Profit Organization Management:** 2.1%
- **Airlines/Aviation:** 2.1%
- **Other:** 29.6%

---
## Alternatives

### Alternatives to Medallia Agent Connect

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)

### Alternatives to evaluagent

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

### evaluagent

- Title: [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-agent-connect-vs-evaluagent)