# Maze vs User Interviews Comparison
---
## AI Generated Summary
- **G2 reviewers report** that User Interviews excels in user satisfaction, boasting a significantly higher G2 Score compared to Maze. Users appreciate the platform's **user-friendly interface** and efficient customer support, which they describe as responsive and helpful.
- **According to verified reviews** , User Interviews has a much larger volume of feedback, with 680 reviews compared to Maze's 110. This suggests that the insights from User Interviews are more reliable and reflective of a broader user experience.
- **Users say** that the setup process for User Interviews is straightforward, with many highlighting its **intuitive UI** that simplifies onboarding. In contrast, while Maze is noted for its ease of implementation, some users find it less intuitive for specific tasks.
- **Reviewers mention** that User Interviews provides a robust platform for accessing a large pool of participants, which is crucial for effective user research. Meanwhile, Maze is praised for its **seamless integrations** with design tools like Figma and Adobe XD, making it a strong choice for design validation.
- **Users highlight** that User Interviews scores higher in overall quality of support, with many noting the platform's **quick response times** and helpful resources. Conversely, while Maze's support is competent, it does not receive the same level of acclaim.
- **According to recent feedback** , Maze shines in its **automated reporting and analytics features** , which help users make informed decisions based on user research data. However, User Interviews still leads in overall user satisfaction and ease of use, making it a preferred choice for many.



| | Maze | User Interviews | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 111 | 1,046 | 
| **Largest Market Segment** | Mid-Market (47.2% of reviews) | Small-Business (52.7% of reviews) | 
| **Entry Level Price** | Free | $49.00 | 

---
## Top Pros & Cons

### Maze

Pros:
- Features (7 reviews)
- Ease of Use (6 reviews)

Cons:
- Limitations (4 reviews)
- Limited Functionality (4 reviews)

### User Interviews

Pros:
- Ease of Use (102 reviews)
- Customer Support (58 reviews)

Cons:
- Survey Issues (28 reviews)
- Limited Customization (18 reviews)

---
## Ratings Comparison
| Rating | Maze | User Interviews | 
|---|---|---|
  | **Meets Requirements** | 8.1 (77 reviews) | 8.9 (572 reviews) | 
  | **Ease of Use** | 8.9 (77 reviews) | 9.0 (591 reviews) | 
  | **Ease of Setup** | 9.5 (32 reviews) | 8.6 (209 reviews) | 
  | **Ease of Admin** | 9.1 (28 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 8.7 (62 reviews) | 9.1 (525 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (22 reviews) | 9.1 (115 reviews) | 
  | **Product Direction (% positive)** | 8.4 (64 reviews) | 9.3 (587 reviews) | 

---
## Pricing

### Maze

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals looking to kickstart usability testing, at no cost.

Key Features:
- 1 study per month
- 5 seats
-  Pay-per use panel credits

[Browse all 2 editions](https://www.g2.com/products/maze-maze/pricing)

#### Free Trial

Yes

### User Interviews

#### Entry-Level Pricing

Plan: Recruit Pay As You Go

Price: $49.00

Description: For teams doing occasional research.

Key Features:
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation

[Browse all 5 editions](https://www.g2.com/products/user-interviews/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Maze** | 7.6/10 | 64 |
| **User Interviews** | 6.6/10 | 553 |

#### User Response Methods

| Feature | Maze | User Interviews | 
|---|---|---|
| **Survey** | 8.4 (57 reviews) | 7.5 (223 reviews) ✓ Verified | 
| **Video Snippets** | 7.5 (21 reviews) | 6.2 (193 reviews) | 
| **Video Interview** | 6.0 (12 reviews) | 8.2 (223 reviews) | 
| **Photo Submission** | Feature Not Available | 5.9 (190 reviews) | 
| **Text/Notes** | 8.4 (52 reviews) | 6.6 (202 reviews) | 

#### Participant Selection

| Feature | Maze | User Interviews | 
|---|---|---|
| **In-App** | 7.6 (37 reviews) | 6.9 (195 reviews) | 
| **In-Store** | Feature Not Available | 4.9 (48 reviews) | 
| **On-Site** | 7.6 (11 reviews) | 6.0 (187 reviews) | 
| **Recruitment Pool** | 7.1 (31 reviews) | 8.1 (215 reviews) ✓ Verified | 

#### Insights

| Feature | Maze | User Interviews | 
|---|---|---|
| **Analytics** | 8.2 (56 reviews) | 6.7 (188 reviews) ✓ Verified | 
| **Collaboration** | 8.2 (46 reviews) | 6.9 (197 reviews) ✓ Verified | 
| **Sorting** | 7.8 (43 reviews) | 6.7 (196 reviews) ✓ Verified | 

#### Generative AI

| Feature | Maze | User Interviews | 
|---|---|---|
| **AI Text Summarization** | 6.7 (10 reviews) | 4.9 (74 reviews) | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Maze** | 7.7/10 | 7 |
| **User Interviews** | N/A | N/A |

#### Management

| Feature | Maze | User Interviews | 
|---|---|---|
| **Team Collaboration** | 8.0 (5 reviews) | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | Maze | User Interviews | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Note Taking** | 7.3 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Maze** | N/A | N/A |
| **User Interviews** | 7.7/10 | 534 |

#### Survey Management

| Feature | Maze | User Interviews | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.3 (179 reviews) | 
| **Question Types** | Not enough data | 8.5 (226 reviews) | 
| **Templates** | Not enough data | 8.2 (170 reviews) | 
| **Survey Distribution** | Not enough data | 8.6 (188 reviews) | 

#### Survey Customization

| Feature | Maze | User Interviews | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 7.7 (160 reviews) | 
| **Branding** | Not enough data | 8.0 (161 reviews) | 
| **Multimedia Support** | Not enough data | 7.9 (165 reviews) | 
| **Multilingual Surveys** | Not enough data | Feature Not Available | 

#### Survey Insights

| Feature | Maze | User Interviews | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Feature Not Available | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 8.4 (147 reviews) | 
| **Permissions** | Not enough data | 8.5 (162 reviews) | 

#### Agentic AI - Survey

| Feature | Maze | User Interviews | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (10 reviews) | 
| **Decision Making** | Not enough data | 7.4 (11 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Maze** | 9.1/10 | 11 |
| **User Interviews** | N/A | N/A |

#### Generative AI

| Feature | Maze | User Interviews | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Maze | User Interviews | 
|---|---|---|
| **Brand Design Consistency** | 9.8 (9 reviews) | Not enough data | 
| **Survey Deployment** | 8.6 (7 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (9 reviews) | Not enough data | 
| **Device Responsiveness** | 8.1 (9 reviews) | Not enough data | 

#### Process Management

| Feature | Maze | User Interviews | 
|---|---|---|
| **Feedback Aggregation** | 9.2 (8 reviews) | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 9.6 (8 reviews) | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 

#### System Management

| Feature | Maze | User Interviews | 
|---|---|---|
| **Security** | 9.3 (9 reviews) | Not enough data | 
| **System Monitoring** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Maze (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [User Research Repositories](https://www.g2.com/categories/user-research-repositories)

**Unique to User Interviews (1):** [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | Maze | User Interviews | 
|---|---|---|
| **Small-Business** | 30.6% | 52.7% | 
| **Mid-Market** | 47.2% | 25.0% | 
| **Enterprise** | 22.2% | 22.2% | 

### By Industry

#### Maze

- **Computer Software:** 13.9%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 10.2%
- **Design:** 9.3%
- **Retail:** 3.7%
- **Banking:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Transportation/Trucking/Railroad:** 2.8%
- **Automotive:** 2.8%
- **Food & Beverages:** 2.8%
- **Other:** 37.0%

#### User Interviews

- **Information Technology and Services:** 11.0%
- **Computer Software:** 9.5%
- **Market Research:** 8.4%
- **Financial Services:** 5.5%
- **Research:** 4.4%
- **Hospital & Health Care:** 3.9%
- **Accounting:** 3.1%
- **Retail:** 2.8%
- **Health, Wellness and Fitness:** 2.7%
- **Education Management:** 2.4%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Maze

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Optimal](https://www.g2.com/products/optimal-optimal/reviews) — 4.3/5 stars (61 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [Lookback](https://www.g2.com/products/lookback/reviews) — 4.3/5 stars (21 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (523 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

### Alternatives to User Interviews

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (523 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5127 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)

---
## Top Discussions

### Maze

- Title: [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) — 1 comment
  > **Top comment:** "Unmoderated usability tests & surveys"
- Title: [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) — 1 comment
  > **Top comment:** "Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test..."

### User Interviews

- Title: [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) — 2 comments
  > **Top comment:** "as many as your knowledge/data set would benefit"
- Title: [What do user interviews pay?](https://www.g2.com/discussions/what-do-user-interviews-pay) — 2 comments
  > **Top comment:** "User interviews is one of the best apps I have ever participated in. 90 9% of the time you are giving your own choice of what gift card you would like and..."
- Title: [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) — 1 comment
  > **Top comment:** "Because individual  user stories come together to help us understand the big picture on how to create and improve products and services."
- Title: [How do you recruit a user for an interview?](https://www.g2.com/discussions/how-do-you-recruit-a-user-for-an-interview) — 1 comment
  > **Top comment:** "I often share with family and friends how much enjoyment I get from doing my user interviews. I share the pleasure of helping a business do better. I learn..."
- Title: [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) — 1 comment, 1 upvote
  > **Top comment:** "We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/maze-maze-vs-user-interviews)