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At a Glance
Market Segments
Mid-Market (47.3% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Free
$49.00
Maze
Star Rating
(112)4.5 out of 5
Market Segments
Mid-Market (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "User Interviews" excels in "Brand Design Consistency" with a score of 9.8, which reviewers mention helps maintain a professional appearance across surveys, while "Maze" falls slightly behind with a score of 8.3.
- Reviewers mention that "Maze" offers superior "Survey Distribution" capabilities, scoring 8.8 compared to "User Interviews" at 8.6, making it easier for users to reach their target audience effectively.
- G2 users highlight that "User Interviews" has a more robust "Feedback Collection" feature, scoring 9.4, which reviewers say allows for comprehensive data gathering, whereas "Maze" scored lower in this area.
- Users on G2 report that "Maze" shines in "Ease of Setup" with a score of 9.5, making it a preferred choice for those who prioritize quick implementation, while "User Interviews" scored 8.6 in this category.
- Reviewers mention that "User Interviews" provides better "Quality of Support" with a score of 9.2, indicating that users feel more supported during their experience compared to "Maze," which scored 8.7.
- Users say that "Maze" has a more versatile "Survey Management" system, particularly in "Question Types" with a score of 8.8, allowing for a wider range of survey formats compared to "User Interviews" at 8.6.
Pricing
Entry-Level Pricing
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Maze
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.1
79
8.9
573
Ease of Use
8.9
79
9.0
592
Ease of Setup
9.4
34
8.6
209
Ease of Admin
9.1
28
9.0
114
Quality of Support
8.7
64
9.1
527
Has the product been a good partner in doing business?
9.2
22
9.1
114
Product Direction (% positive)
8.4
66
9.3
588
Features by Category
User Response Methods
8.4
58
7.5
225
|
Verified
7.5
22
6.2
195
6.2
13
8.2
224
Feature Not Available
5.9
192
8.4
53
6.6
203
Participant Selection
7.6
37
6.9
197
Feature Not Available
4.9
48
7.6
12
6.0
188
7.1
32
8.1
217
|
Verified
Insights
8.2
57
6.7
189
|
Verified
8.2
47
6.9
198
|
Verified
7.8
44
6.8
197
|
Verified
Generative AI
6.8
11
5.0
75
Management
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.3
180
Not enough data
8.5
227
Not enough data
8.2
171
Not enough data
8.6
189
Survey Customization
Not enough data
7.7
161
Not enough data
8.0
162
Not enough data
7.9
166
Not enough data
Feature Not Available
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.5
163
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Survey Management
9.7
10
Not enough data
8.5
8
Not enough data
9.3
10
Not enough data
8.0
10
Not enough data
Process Management
9.1
9
Not enough data
Feature Not Available
Not enough data
9.4
9
Not enough data
Feature Not Available
Not enough data
System Management
9.2
10
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Maze and User Interviews are categorized as User Research
Unique Categories
Maze is categorized as Enterprise Feedback Management and User Research Repositories
User Interviews is categorized as Survey
Reviews
Reviewers' Company Size
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
10.0%
Financial Services
10.0%
Design
9.1%
Transportation/Trucking/Railroad
3.6%
Other
53.6%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
What is Maze software?
1 Comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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