# Agentforce Health (formerly Salesforce Health Cloud) vs MaxAssist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MaxAssist excels in user experience, with a significantly higher star rating compared to Salesforce Health Cloud. Users appreciate its intuitive features, such as appointment reminders and the ability to send medical forms directly to patients, which streamlines administrative tasks.
- **According to verified reviews** , Salesforce Health Cloud is praised for its comprehensive package that includes patient profiles, health records, and treatment plans. Users highlight the platform's scalability and easy integration with other applications, making it a robust choice for larger organizations.
- **Users say** that MaxAssist offers a more efficient setup process, with many reviewers noting its ease of use and quick onboarding. This is particularly beneficial for small businesses that may not have extensive IT resources, allowing them to get up and running swiftly.
- **Reviewers mention** that Salesforce Health Cloud provides strong patient case management and records management capabilities, which are essential for healthcare providers. Users appreciate the clear and readable interface, which reduces eye strain and enhances usability.
- **G2 reviewers highlight** the quality of support provided by MaxAssist, with many users rating it highly for responsiveness and helpfulness. This is a crucial factor for smaller organizations that rely on timely assistance to maintain their operations.
- **According to recent user feedback** , Salesforce Health Cloud has a solid reputation for its patient experience management features, receiving positive remarks for its user-friendly interface. However, it faces challenges in matching the specific workflow needs of some users, which can lead to configuration difficulties.



| | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 36 | 226 | 
| **Largest Market Segment** | Enterprise (45.5% of reviews) | Small-Business (91.9% of reviews) | 
| **Entry Level Price** | No pricing available | $ | 

---
## Top Pros & Cons

### Agentforce Health (formerly Salesforce Health Cloud)

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Complex Interface (1 reviews)
- Slow Loading (1 reviews)

### MaxAssist

Pros:
- Ease of Use (32 reviews)
- Patient Communication (23 reviews)

Cons:
- Messaging Issues (9 reviews)
- Limited Features (6 reviews)

---
## Ratings Comparison
| Rating | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
  | **Meets Requirements** | 7.9 (21 reviews) | 8.9 (175 reviews) | 
  | **Ease of Use** | 7.8 (23 reviews) | 9.1 (176 reviews) | 
  | **Ease of Setup** | 6.9 (8 reviews) | 9.4 (131 reviews) | 
  | **Ease of Admin** | 7.5 (8 reviews) | 9.2 (117 reviews) | 
  | **Quality of Support** | 7.9 (21 reviews) | 9.5 (172 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 9.3 (116 reviews) | 
  | **Product Direction (% positive)** | 8.0 (23 reviews) | 9.6 (162 reviews) | 

---
## Pricing

### Agentforce Health (formerly Salesforce Health Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### MaxAssist

#### Entry-Level Pricing

Plan: RecallMax Pricing

Price: $

Description: Low month-to-month subscription and no contracts.

Key Features:
- Feel free to demo or call to get pricing for your practice.

[Learn more about MaxAssist](https://www.g2.com/products/maxassist/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Interactive Patient Care Systems (IPC)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **MaxAssist** | N/A | N/A |

#### Interoperability

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Device Interfacing** | Not enough data | Not enough data | 
| **Care Communication** | Not enough data | Not enough data | 
| **EHR Integration** | Not enough data | Not enough data | 

#### Patient Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Patient Portal** | Not enough data | Not enough data | 
| **Assessment** | Not enough data | Not enough data | 
| **Telehealth** | Not enough data | Not enough data | 
| **Educational Content** | Not enough data | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 |
| **MaxAssist** | 8.4/10 | 93 |

#### Information Flow

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Patient Case Management** | 9.2 (6 reviews) | 8.5 (76 reviews) | 
| **Referrals Management** | 9.0 (5 reviews) | 7.4 (48 reviews) | 
| **Records Management** | 9.7 (6 reviews) | 8.2 (64 reviews) | 

#### Patient Experience

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Dashboards & Reporting** | 9.0 (5 reviews) | 8.7 (81 reviews) | 
| **Team Management** | 9.0 (5 reviews) | 8.5 (69 reviews) | 
| **Secure Communications** | 9.0 (5 reviews) | 8.8 (83 reviews) | 
| **Patient Experience Management** | 9.7 (5 reviews) | 8.7 (82 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **MaxAssist** | 8.5/10 | 122 |

#### Patient-Centered Functions

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Online Presence Management** | Not enough data | 7.7 (84 reviews) | 
| **Patient Feedback Management** | Not enough data | 8.6 (98 reviews) | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | 9.2 (115 reviews) | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (107 reviews) | 
| **Interoperability** | Not enough data | 8.6 (90 reviews) | 
| **Digital Intake Forms** | Not enough data | 7.9 (77 reviews) | 
| **Engagement Measuring** | Not enough data | 8.5 (91 reviews) | 
| **Patient Satisfaction Management** | Not enough data | 8.7 (92 reviews) | 
| **EHR Integration** | Not enough data | 8.3 (73 reviews) | 
| **IPC Systems Integration** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)

**Unique to Agentforce Health (formerly Salesforce Health Cloud) (1):** [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc)

**Unique to MaxAssist (1):** [Other Dental Software](https://www.g2.com/categories/other-dental)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Health (formerly Salesforce Health Cloud) | MaxAssist | 
|---|---|---|
| **Small-Business** | 21.2% | 91.9% | 
| **Mid-Market** | 33.3% | 6.6% | 
| **Enterprise** | 45.5% | 1.4% | 

### By Industry

#### Agentforce Health (formerly Salesforce Health Cloud)

- **Hospital & Health Care:** 63.6%
- **Information Technology and Services:** 9.1%
- **Health, Wellness and Fitness:** 9.1%
- **Computer Software:** 9.1%
- **Marketing and Advertising:** 3.0%
- **Facilities Services:** 3.0%
- **Electrical/Electronic Manufacturing:** 3.0%

#### MaxAssist

- **Hospital & Health Care:** 36.2%
- **Health, Wellness and Fitness:** 31.0%
- **Medical Practice:** 25.2%
- **Medical Devices:** 2.4%
- **Accounting:** 1.4%
- **Alternative Medicine:** 1.0%
- **Mental Health Care:** 0.5%
- **Management Consulting:** 0.5%
- **Consumer Services:** 0.5%
- **Computer Hardware:** 0.5%
- **Other:** 1.0%

---
## Alternatives

### Alternatives to Agentforce Health (formerly Salesforce Health Cloud)

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (306 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)

### Alternatives to MaxAssist

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (306 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews)
- [Intiveo](https://www.g2.com/products/intiveo/reviews) — 4.8/5 stars (31 reviews)

---
## Top Discussions

### Agentforce Health (formerly Salesforce Health Cloud)

No discussions available for this product.

### MaxAssist

- Title: [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) — 1 comment
  > **Top comment:** "dental software"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-maxassist)