Link copied to clipboard

# Matrix42 Service Management vs ServiceNow IT Service Management Comparison - What are their main differences?

Share
[
Export
](/compare/matrix42-service-management/servicenow-it-service-management/export.csv)

Matrix42 Service ManagementServiceNow IT Service...[+ Add Product](#)

Pricing

**Matrix42 Service Management**
No pricing available

**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Matrix42 Service Management**
Not enough reviews yet

**ServiceNow IT Service Management**
$$$$$

Average Discount

**Matrix42 Service Management**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Matrix42 Service Management** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**Matrix42 Service Management** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

 ![Matrix42 Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c6dcd451381de69ae17dd8b73dbd4964/matrix42-service-management.png "Matrix42 Service Management")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**Matrix42 Service Management**
Not enough data

**ServiceNow IT Service Management**

Ease of Use (168)

Incident Management (112)

Learning Curve (72)

Expensive (60)

Integrations

**Matrix42 Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/matrix42-service-management/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**Matrix42 Service Management**
No screenshot available

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.9** /10

Based on 942 responses

Ease of Use

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,485 responses

Ease of Setup

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.2** /10

Based on 795 responses

Ease of Admin

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.6** /10

Based on 350 responses

Quality of Support

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,090 responses

Has the product been a good partner in doing business?

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.8** /10

Based on 345 responses

Product Direction (% positive)

**Matrix42 Service Management** Not enough data

**ServiceNow IT Service Management**

**8.9** /10

Based on 938 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

Not enough data

**8.8** /10

Based on 793 responses

Incident Management

Not enough data

**8.3** /10

Based on 326 responses

Service Desk

Not enough data

**8.5** /10

Based on 432 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.8%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.8%

**Reviewers' Industry**

[![Matrix42 Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c6dcd451381de69ae17dd8b73dbd4964/matrix42-service-management.png "Matrix42 Service Management")](https://www.g2.com/products/matrix42-service-management/reviews)
Matrix42 Service Management

Information Technology and Services
100.0%

Other
0.0%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
23.9%

Hospital & Health Care
7.2%

Computer Software
6.9%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**Matrix42 Service Management Alternatives**

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)