G2 reviewers report that Podium excels in centralizing customer communications, pulling messages from various platforms like Google Business Profile and SMS into one feed, which simplifies management for users. This feature is particularly appreciated for its user-friendly interface and the convenience it offers.
Users say that Matador shines in video creation capabilities, allowing users to edit videos with features like cutting and slow motion, which enhances client engagement. This creative flexibility is a standout aspect for those focused on visual content.
According to verified reviews, Podium's Text-to-Pay feature is a game changer for businesses, enabling customers to make payments easily via text. This functionality has been highlighted as a significant benefit, streamlining the payment process for both businesses and customers.
Reviewers mention that Matador offers exceptional automation tools that simplify workflows for teams, making daily operations more efficient. Users have expressed satisfaction with how these automations reduce manual tasks, enhancing productivity.
G2 reviewers highlight that while Podium has a strong overall satisfaction score, it faces challenges in ease of setup compared to Matador, which boasts a perfect score in this area. Users have noted that Podium's implementation can be more complex, requiring additional time and effort.
Users report that Podium has a significantly higher overall G2 Score, indicating greater user satisfaction across various metrics, despite Matador having slightly higher ratings in specific categories like support and ease of use. This suggests that while Matador may excel in certain features, Podium's comprehensive offering resonates more positively with a larger user base.
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Matador
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Podium
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How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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