# MasterControl Quality Management System vs Veeva Vault QMS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MasterControl Quality Management System excels in providing a comprehensive suite of functionalities, making it a robust choice for organizations looking to streamline compliance and document control. Users appreciate its constant improvements and user-friendly interface, which significantly enhances their quality processes.
- **Users say** that Veeva Vault QMS is particularly advantageous for companies in the pharmaceutical and biotech sectors, as it offers seamless integration with existing systems. This ease of integration is a major plus for users who need to manage quality documents efficiently within their industry.
- **Reviewers mention** that MasterControl's implementation process is generally smooth, with many users highlighting the intuitive onboarding wizard that helps new users get up to speed quickly. This aspect is crucial for teams looking to minimize downtime during the transition to a new system.
- **According to verified reviews** , Veeva Vault QMS stands out for its user-friendly interface, which simplifies document management and tracking. Users find it easy to create and manage documents, making their day-to-day operations more efficient.
- **G2 reviewers highlight** that while MasterControl has a strong overall satisfaction score, some users have noted challenges with specific workflow configurations. This indicates that while the system is powerful, it may require additional customization for certain organizations.
- **Users report** that MasterControl's support quality is highly rated, with many praising the responsiveness to customer requests for new features. In contrast, Veeva Vault QMS, while still offering decent support, has received slightly lower ratings in this area, suggesting that users may not always find the same level of assistance when needed.



| | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 523 | 10 | 
| **Largest Market Segment** | Mid-Market (64.9% of reviews) | Enterprise (77.8% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### MasterControl Quality Management System

Pros:
- Ease of Use (115 reviews)
- Document Management (87 reviews)

Cons:
- Not Intuitive (43 reviews)
- Learning Curve (42 reviews)

### Veeva Vault QMS

Pros:
- Ease of Use (3 reviews)
- Document Management (2 reviews)

Cons:
- Confusing Interface (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
  | **Meets Requirements** | 8.6 (424 reviews) | 9.0 (8 reviews) | 
  | **Ease of Use** | 7.8 (455 reviews) | 8.3 (8 reviews) | 
  | **Ease of Setup** | 7.6 (327 reviews) | 6.7 (8 reviews) | 
  | **Ease of Admin** | 8.0 (315 reviews) | 7.3 (5 reviews) | 
  | **Quality of Support** | 8.6 (421 reviews) | 7.7 (8 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (315 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 9.2 (416 reviews) | 8.3 (7 reviews) | 

---
## Pricing

### MasterControl Quality Management System

#### Entry-Level Pricing

Plan: Quality Excellence

Price: Contact Us Per Year

Description: With all your quality and compliance data in one place, your entire organization can move faster and be more responsive. You’ll also have the new tools and business intelligence that will help you increase profitability and drive business excellence.

Key Features:
- Documents and Change
- Training and Exams
- Incidents and Corrective Actions (CA)

[Learn more about MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews)

#### Free Trial

No

### Veeva Vault QMS

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Pharma and Biotech

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault QMS** | N/A | N/A |

#### Sales

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Account Management** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 

#### Operations

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Field Operations Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Multichannel Engagement** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **Industry Regulations** | Not enough data | Not enough data | 

#### Activity Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Product-To-Market Management** | Not enough data | Not enough data | 
| **Regulatory Adherence** | Not enough data | Not enough data | 
| **Information Management** | Not enough data | Not enough data | 
| **Process Automation** | Not enough data | Not enough data | 
| **Sales Management** | Not enough data | Not enough data | 

### Medical QMS

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.2/10 | 76 |
| **Veeva Vault QMS** | N/A | N/A |

#### Quality Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Design Controls** | 7.1 (62 reviews) | Not enough data | 
| **Audit Management** | 6.7 (64 reviews) | Not enough data | 
| **Supplier Network Management** | 6.9 (60 reviews) | Not enough data | 
| **Risk Management** | 7.0 (59 reviews) | Not enough data | 

#### Quality System

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Analytics & Reporting** | 6.8 (62 reviews) | Not enough data | 
| **Real-time Collaboration** | 7.4 (66 reviews) | Not enough data | 
| **Document Control** | 8.5 (73 reviews) | Not enough data | 
| **Quality Processes** | 7.9 (68 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.5/10 | 8 |
| **Veeva Vault QMS** | N/A | N/A |

#### Usability

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **All-Employee Access** | 8.3 (8 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (8 reviews) | Not enough data | 
| **Two-Way Communication** | 7.1 (8 reviews) | Not enough data | 

#### Reporting

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Priority Case Alerts** | 8.1 (8 reviews) | Not enough data | 
| **Trend Analysis** | 7.5 (8 reviews) | Not enough data | 
| **Performance Monitoring** | 7.7 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **AI Text Generation** | 6.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (5 reviews) | Not enough data | 

### Quality Management (QMS)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.6/10 | 313 |
| **Veeva Vault QMS** | N/A | N/A |

#### Nonconformance

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Conformance Records** | 7.6 (252 reviews) ✓ Verified | Not enough data | 
| **CAPA** | 7.6 (264 reviews) ✓ Verified | Not enough data | 
| **Change Management** | 7.7 (261 reviews) ✓ Verified | Not enough data | 

#### Quality system

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Document Control** | 8.8 (293 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 8.2 (285 reviews) ✓ Verified | Not enough data | 
| **Analytics and Reports** | 6.8 (283 reviews) ✓ Verified | Not enough data | 

#### Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Assessments** | 7.1 (239 reviews) ✓ Verified | Not enough data | 
| **Operational Risk** | 6.9 (233 reviews) ✓ Verified | Not enough data | 
| **Supplier Evaluation** | 6.8 (231 reviews) ✓ Verified | Not enough data | 

#### Inspection Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Templates** | 7.3 (268 reviews) ✓ Verified | Not enough data | 
| **Workflows** | 8.0 (280 reviews) ✓ Verified | Not enough data | 
| **Corrective Actions** | 7.5 (255 reviews) ✓ Verified | Not enough data | 

#### Compliance

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Standards & Regulations** | Feature Not Available | Not enough data | 
| **Permits** | 6.9 (208 reviews) ✓ Verified | Not enough data | 
| **Certifications** | 7.0 (213 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Integration** | 7.3 (225 reviews) ✓ Verified | Not enough data | 
| **Security & Privacy** | 8.5 (249 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 6.7 (227 reviews) ✓ Verified | Not enough data | 
| **Flexibility** | 7.6 (265 reviews) ✓ Verified | Not enough data | 

#### Services

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Implementation** | 7.9 (259 reviews) ✓ Verified | Not enough data | 
| **Training & Learning** | 8.2 (269 reviews) ✓ Verified | Not enough data | 
| **Customer Support** | 8.6 (268 reviews) ✓ Verified | Not enough data | 
| **Professional Services** | 8.4 (242 reviews) ✓ Verified | Not enough data | 

### Electronic Trial Master File (eTMF)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 8.2/10 | 6 |
| **Veeva Vault QMS** | N/A | N/A |

#### Content Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Bulk Upload and Indexing** | 8.3 (5 reviews) | Not enough data | 
| **Document Tracking** | 8.6 (6 reviews) | Not enough data | 
| **Version Controlling** | 9.4 (6 reviews) | Not enough data | 
| **Search Engine** | 8.1 (6 reviews) | Not enough data | 
| **File Planning and Milestones** | 7.3 (5 reviews) | Not enough data | 
| **Real-Time Authoring and Collaboration** | 7.3 (5 reviews) | Not enough data | 
| **Content Workflows** | 9.2 (6 reviews) | Not enough data | 

#### Regulatory Compliance

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Dashboards and Reporting** | 7.3 (5 reviews) | Not enough data | 
| **TMF Reference Models** | Not enough data | Not enough data | 
| **Inspection Readiness** | 8.3 (5 reviews) | Not enough data | 
| **Role Permissions** | 8.0 (5 reviews) | Not enough data | 

### Regulatory Information Management (RIM) Systems

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault QMS** | N/A | N/A |

#### Document Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Dossier Management** | Not enough data | Not enough data | 
| **Tech Files** | Not enough data | Not enough data | 
| **Submission Planning** | Not enough data | Not enough data | 
| **Archiving** | Not enough data | Not enough data | 

#### Product Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Audit Trails** | Not enough data | Not enough data | 
| **Label Management** | Not enough data | Not enough data | 
| **Live Dashboards** | Not enough data | Not enough data | 
| **Collaborative Authoring** | Not enough data | Not enough data | 
| **Product Information** | Not enough data | Not enough data | 

#### Regulatory Affairs

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Automated Notifications** | Not enough data | Not enough data | 
| **Post-Market Surveillance** | Not enough data | Not enough data | 
| **Communication Tools** | Not enough data | Not enough data | 
| **Regulatory Intelligence** | Not enough data | Not enough data | 

### IT Risk Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault QMS** | N/A | N/A |

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Monitoring - IT Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **AI Monitoring** | Not enough data | Not enough data | 

#### Agentic AI - IT Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Audit Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault QMS** | N/A | N/A |

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Workflows - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Planning & Scheduling** | Not enough data | Not enough data | 

#### Documentation - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Templates & Forms** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 

#### Reporting & Analytics - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 
| **Audit Performance** | Not enough data | Not enough data | 
| **Industry Compliance** | Not enough data | Not enough data | 

### Operational Risk Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault QMS** | N/A | N/A |

#### Operational Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Operational Risk Methodology** | Not enough data | Not enough data | 
| **Operational Risk Classification** | Not enough data | Not enough data | 
| **Operational Risk Identification** | Not enough data | Not enough data | 

#### Business Resilience

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Business Continuity** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **AI Tasks** | Not enough data | Not enough data | 

#### Agentic AI - Operational Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Content Management (ECM)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 8.8/10 | 7 |
| **Veeva Vault QMS** | N/A | N/A |

#### Agentic AI - Enterprise Content Management (ECM)

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### File Management

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **File Type Support** | 8.6 (6 reviews) | Not enough data | 
| **Metadata** | 8.9 (6 reviews) | Not enough data | 
| **OCR Scanning** | Not enough data | Not enough data | 
| **Versioning** | 8.6 (6 reviews) | Not enough data | 
| **Collaboration** | 9.0 (5 reviews) | Not enough data | 
| **Document Assembly** | Not enough data | Not enough data | 
| **Form Creation** | Not enough data | Not enough data | 
| **Portals and Sites** | Not enough data | Not enough data | 
| **Disposition** | 9.0 (5 reviews) | Not enough data | 
| **Search** | 8.3 (5 reviews) | Not enough data | 
| **Web Interface** | 8.3 (5 reviews) | Not enough data | 
| **Mobile Apps** | Not enough data | Not enough data | 

#### Workflow

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Process Automation** | Not enough data | Not enough data | 
| **Conditions** | 9.0 (5 reviews) | Not enough data | 
| **Activities** | 8.3 (5 reviews) | Not enough data | 
| **Records Management** | 9.0 (5 reviews) | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 

#### Platform

| Feature | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.0 (5 reviews) | Not enough data | 
| **Reporting and Auditing** | 9.0 (5 reviews) | Not enough data | 
| **System of Record Integration** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

**Unique to MasterControl Quality Management System (8):** [Regulatory Information Management (RIM) Systems](https://www.g2.com/categories/regulatory-information-management-rim-systems), [Electronic Trial Master File (eTMF) Software](https://www.g2.com/categories/electronic-trial-master-file-etmf), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Medical Quality Management Systems (QMS)](https://www.g2.com/categories/medical-qms), [IT Risk Management Software](https://www.g2.com/categories/it-risk-management), [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm), [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management), [Audit Management Software](https://www.g2.com/categories/audit-management)

**Unique to Veeva Vault QMS (1):** [Pharma and Biotech Software](https://www.g2.com/categories/pharma-and-biotech)


---
## Reviewer Demographics

### By Company Size

| Segment | MasterControl Quality Management System | Veeva Vault QMS | 
|---|---|---|
| **Small-Business** | 9.3% | 0% | 
| **Mid-Market** | 64.9% | 22.2% | 
| **Enterprise** | 25.8% | 77.8% | 

### By Industry

#### MasterControl Quality Management System

- **Pharmaceuticals:** 36.0%
- **Medical Devices:** 25.0%
- **Biotechnology:** 14.5%
- **Hospital & Health Care:** 4.9%
- **Manufacturing:** 3.7%
- **Health, Wellness and Fitness:** 1.8%
- **Government Administration:** 1.4%
- **Food Production:** 1.2%
- **Chemicals:** 1.0%
- **Research:** 1.0%
- **Other:** 9.6%

#### Veeva Vault QMS

- **Pharmaceuticals:** 66.7%
- **Marketing and Advertising:** 11.1%
- **Hospital & Health Care:** 11.1%
- **Biotechnology:** 11.1%

---
## Alternatives

### Alternatives to MasterControl Quality Management System

- [Qualio](https://www.g2.com/products/qualio/reviews) — 4.4/5 stars (760 reviews)
- [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) — 4.3/5 stars (615 reviews)
- [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) — 4.2/5 stars (441 reviews)
- [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) — 4.5/5 stars (411 reviews)
- [Ideagen Quality Management](https://www.g2.com/products/ideagen-quality-management/reviews) — 4.0/5 stars (484 reviews)
- [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) — 4.2/5 stars (943 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1056 reviews)
- [Egnyte](https://www.g2.com/products/egnyte/reviews) — 4.4/5 stars (1161 reviews)
- [Process Street](https://www.g2.com/products/process-street/reviews) — 4.6/5 stars (463 reviews)
- [Redzone](https://www.g2.com/products/qad-redzone/reviews) — 4.8/5 stars (562 reviews)

### Alternatives to Veeva Vault QMS

- [TrackWise](https://www.g2.com/products/honeywell-trackwise/reviews) — 4.3/5 stars (48 reviews)
- [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) — 4.3/5 stars (615 reviews)
- [Qualio](https://www.g2.com/products/qualio/reviews) — 4.4/5 stars (760 reviews)
- [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) — 4.5/5 stars (411 reviews)
- [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) — 4.2/5 stars (943 reviews)
- [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) — 4.2/5 stars (441 reviews)
- [Ideagen Quality Management](https://www.g2.com/products/ideagen-quality-management/reviews) — 4.0/5 stars (484 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1056 reviews)
- [Redzone](https://www.g2.com/products/qad-redzone/reviews) — 4.8/5 stars (562 reviews)
- [Process Street](https://www.g2.com/products/process-street/reviews) — 4.6/5 stars (463 reviews)

---
## Top Discussions

### MasterControl Quality Management System

- Title: [What is MasterControl Quality Management System used for?](https://www.g2.com/discussions/what-is-mastercontrol-quality-management-system-used-for) — 1 comment
  > **Top comment:** "It is used for preparing, modifying, reviewing, approving and controlling documented information. Mostly used to store the documented information. For..."

### Veeva Vault QMS

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-veeva-vault-qms)