# MasterControl Quality Management System vs Veeva Vault Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MasterControl Quality Management System excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Veeva Vault. Users appreciate its comprehensive functionality, noting that it has transformed their approach to compliance and document control.
- **Users say** that Veeva Vault offers a user-friendly interface that facilitates multitasking, allowing for various tasks to be managed from a single platform. However, some reviewers have mentioned challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- **According to verified reviews** , MasterControl's implementation process is praised for its efficiency, with many users highlighting the intuitive onboarding experience. In contrast, Veeva Vault has received feedback indicating that its setup can be more complex, which may lead to a steeper learning curve for new users.
- **Reviewers mention** that both systems provide robust support, with MasterControl noted for its responsiveness to customer requests for new features. Veeva Vault also receives high marks for support quality, but users have expressed a desire for more frequent updates and enhancements.
- **Users highlight** that MasterControl's integration options are a significant advantage, making it easier to connect with other systems. Veeva Vault, while capable, has not been as frequently mentioned in this context, suggesting it may have limitations in integration flexibility.
- **According to recent user feedback** , both products are effective in meeting user requirements, with MasterControl slightly edging out Veeva Vault in this area. Users of Veeva Vault appreciate its capabilities for document management and workflow history, but some feel it could benefit from additional features to enhance its overall utility.



| | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 521 | 54 | 
| **Largest Market Segment** | Mid-Market (64.9% of reviews) | Enterprise (49.0% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### MasterControl Quality Management System

Pros:
- Ease of Use (129 reviews)
- Document Management (96 reviews)

Cons:
- Learning Curve (47 reviews)
- Not Intuitive (47 reviews)

### Veeva Vault

**Not enough data**

---
## Ratings Comparison
| Rating | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
  | **Meets Requirements** | 8.6 (424 reviews) | 8.6 (37 reviews) | 
  | **Ease of Use** | 7.8 (453 reviews) | 7.7 (37 reviews) | 
  | **Ease of Setup** | 7.6 (326 reviews) | 7.0 (17 reviews) | 
  | **Ease of Admin** | 8.0 (315 reviews) | 8.1 (13 reviews) | 
  | **Quality of Support** | 8.6 (420 reviews) | 8.6 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (315 reviews) | 8.3 (13 reviews) | 
  | **Product Direction (% positive)** | 9.2 (416 reviews) | 8.2 (32 reviews) | 

---
## Pricing

### MasterControl Quality Management System

#### Entry-Level Pricing

Plan: Quality Excellence

Price: Contact Us Per Year

Description: With all your quality and compliance data in one place, your entire organization can move faster and be more responsive. You’ll also have the new tools and business intelligence that will help you increase profitability and drive business excellence.

Key Features:
- Documents and Change
- Training and Exams
- Incidents and Corrective Actions (CA)

[Learn more about MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews)

#### Free Trial

No

### Veeva Vault

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Pharma and Biotech

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault** | 6.3/10 | 7 |

#### Sales

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Account Management** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 

#### Operations

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Field Operations Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Multichannel Engagement** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | 4.3 (5 reviews) | 
| **Industry Regulations** | Not enough data | Not enough data | 

#### Activity Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Product-To-Market Management** | Not enough data | Not enough data | 
| **Regulatory Adherence** | Not enough data | Not enough data | 
| **Information Management** | Not enough data | 8.3 (5 reviews) | 
| **Process Automation** | Not enough data | Not enough data | 
| **Sales Management** | Not enough data | Not enough data | 

### Medical QMS

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.2/10 | 76 |
| **Veeva Vault** | N/A | N/A |

#### Quality Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Design Controls** | 7.1 (62 reviews) | Not enough data | 
| **Audit Management** | 6.7 (64 reviews) | Not enough data | 
| **Supplier Network Management** | 6.9 (60 reviews) | Not enough data | 
| **Risk Management** | 7.0 (59 reviews) | Not enough data | 

#### Quality System

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Analytics & Reporting** | 6.8 (62 reviews) | Not enough data | 
| **Real-time Collaboration** | 7.4 (66 reviews) | Not enough data | 
| **Document Control** | 8.5 (73 reviews) | Not enough data | 
| **Quality Processes** | 7.9 (68 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.5/10 | 8 |
| **Veeva Vault** | N/A | N/A |

#### Usability

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **All-Employee Access** | 8.3 (8 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (8 reviews) | Not enough data | 
| **Two-Way Communication** | 7.1 (8 reviews) | Not enough data | 

#### Reporting

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Priority Case Alerts** | 8.1 (8 reviews) | Not enough data | 
| **Trend Analysis** | 7.5 (8 reviews) | Not enough data | 
| **Performance Monitoring** | 7.7 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **AI Text Generation** | 6.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (5 reviews) | Not enough data | 

### Quality Management (QMS)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 7.6/10 | 311 |
| **Veeva Vault** | N/A | N/A |

#### Nonconformance

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Conformance Records** | 7.6 (252 reviews) ✓ Verified | Not enough data | 
| **CAPA** | 7.6 (263 reviews) ✓ Verified | Not enough data | 
| **Change Management** | 7.7 (260 reviews) ✓ Verified | Not enough data | 

#### Quality system

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Document Control** | 8.8 (292 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 8.2 (285 reviews) ✓ Verified | Not enough data | 
| **Analytics and Reports** | 6.8 (283 reviews) ✓ Verified | Not enough data | 

#### Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Assessments** | 7.1 (239 reviews) ✓ Verified | Not enough data | 
| **Operational Risk** | 6.9 (233 reviews) ✓ Verified | Not enough data | 
| **Supplier Evaluation** | 6.8 (231 reviews) ✓ Verified | Not enough data | 

#### Inspection Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Templates** | 7.3 (268 reviews) ✓ Verified | Not enough data | 
| **Workflows** | 8.0 (279 reviews) ✓ Verified | Not enough data | 
| **Corrective Actions** | 7.5 (255 reviews) ✓ Verified | Not enough data | 

#### Compliance

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Standards & Regulations** | Feature Not Available | Not enough data | 
| **Permits** | 6.9 (208 reviews) ✓ Verified | Not enough data | 
| **Certifications** | 7.0 (213 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Integration** | 7.3 (225 reviews) ✓ Verified | Not enough data | 
| **Security & Privacy** | 8.5 (249 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 6.7 (227 reviews) ✓ Verified | Not enough data | 
| **Flexibility** | 7.6 (265 reviews) ✓ Verified | Not enough data | 

#### Services

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Implementation** | 7.9 (259 reviews) ✓ Verified | Not enough data | 
| **Training & Learning** | 8.2 (268 reviews) ✓ Verified | Not enough data | 
| **Customer Support** | 8.6 (267 reviews) ✓ Verified | Not enough data | 
| **Professional Services** | 8.4 (242 reviews) ✓ Verified | Not enough data | 

### Electronic Trial Master File (eTMF)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 8.2/10 | 6 |
| **Veeva Vault** | N/A | N/A |

#### Content Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Bulk Upload and Indexing** | 8.3 (5 reviews) | Not enough data | 
| **Document Tracking** | 8.6 (6 reviews) | Not enough data | 
| **Version Controlling** | 9.4 (6 reviews) | Not enough data | 
| **Search Engine** | 8.1 (6 reviews) | Not enough data | 
| **File Planning and Milestones** | 7.3 (5 reviews) | Not enough data | 
| **Real-Time Authoring and Collaboration** | 7.3 (5 reviews) | Not enough data | 
| **Content Workflows** | 9.2 (6 reviews) | Not enough data | 

#### Regulatory Compliance

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Dashboards and Reporting** | 7.3 (5 reviews) | Not enough data | 
| **TMF Reference Models** | Not enough data | Not enough data | 
| **Inspection Readiness** | 8.3 (5 reviews) | Not enough data | 
| **Role Permissions** | 8.0 (5 reviews) | Not enough data | 

### Regulatory Information Management (RIM) Systems

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault** | N/A | N/A |

#### Document Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Dossier Management** | Not enough data | Not enough data | 
| **Tech Files** | Not enough data | Not enough data | 
| **Submission Planning** | Not enough data | Not enough data | 
| **Archiving** | Not enough data | Not enough data | 

#### Product Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Audit Trails** | Not enough data | Not enough data | 
| **Label Management** | Not enough data | Not enough data | 
| **Live Dashboards** | Not enough data | Not enough data | 
| **Collaborative Authoring** | Not enough data | Not enough data | 
| **Product Information** | Not enough data | Not enough data | 

#### Regulatory Affairs

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Automated Notifications** | Not enough data | Not enough data | 
| **Post-Market Surveillance** | Not enough data | Not enough data | 
| **Communication Tools** | Not enough data | Not enough data | 
| **Regulatory Intelligence** | Not enough data | Not enough data | 

### IT Risk Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault** | N/A | N/A |

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Monitoring - IT Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **AI Monitoring** | Not enough data | Not enough data | 

#### Agentic AI - IT Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Audit Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault** | N/A | N/A |

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Workflows - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Planning & Scheduling** | Not enough data | Not enough data | 

#### Documentation - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Templates & Forms** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 

#### Reporting & Analytics - Audit Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 
| **Audit Performance** | Not enough data | Not enough data | 
| **Industry Compliance** | Not enough data | Not enough data | 

### Operational Risk Management

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | N/A | N/A |
| **Veeva Vault** | N/A | N/A |

#### Operational Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Operational Risk Methodology** | Not enough data | Not enough data | 
| **Operational Risk Classification** | Not enough data | Not enough data | 
| **Operational Risk Identification** | Not enough data | Not enough data | 

#### Business Resilience

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Business Continuity** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **AI Tasks** | Not enough data | Not enough data | 

#### Agentic AI - Operational Risk Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Content Management (ECM)

| Product | Score | Reviews |
|---|---|---|
| **MasterControl Quality Management System** | 8.8/10 | 7 |
| **Veeva Vault** | N/A | N/A |

#### Agentic AI - Enterprise Content Management (ECM)

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### File Management

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **File Type Support** | 8.6 (6 reviews) | Not enough data | 
| **Metadata** | 8.9 (6 reviews) | Not enough data | 
| **OCR Scanning** | Not enough data | Not enough data | 
| **Versioning** | 8.6 (6 reviews) | Not enough data | 
| **Collaboration** | 9.0 (5 reviews) | Not enough data | 
| **Document Assembly** | Not enough data | Not enough data | 
| **Form Creation** | Not enough data | Not enough data | 
| **Portals and Sites** | Not enough data | Not enough data | 
| **Disposition** | 9.0 (5 reviews) | Not enough data | 
| **Search** | 8.3 (5 reviews) | Not enough data | 
| **Web Interface** | 8.3 (5 reviews) | Not enough data | 
| **Mobile Apps** | Not enough data | Not enough data | 

#### Workflow

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Process Automation** | Not enough data | Not enough data | 
| **Conditions** | 9.0 (5 reviews) | Not enough data | 
| **Activities** | 8.3 (5 reviews) | Not enough data | 
| **Records Management** | 9.0 (5 reviews) | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 

#### Platform

| Feature | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.0 (5 reviews) | Not enough data | 
| **Reporting and Auditing** | 9.0 (5 reviews) | Not enough data | 
| **System of Record Integration** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Electronic Trial Master File (eTMF) Software](https://www.g2.com/categories/electronic-trial-master-file-etmf)

**Unique to MasterControl Quality Management System (8):** [Regulatory Information Management (RIM) Systems](https://www.g2.com/categories/regulatory-information-management-rim-systems), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Medical Quality Management Systems (QMS)](https://www.g2.com/categories/medical-qms), [IT Risk Management Software](https://www.g2.com/categories/it-risk-management), [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms), [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm), [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management), [Audit Management Software](https://www.g2.com/categories/audit-management)

**Unique to Veeva Vault (1):** [Pharma and Biotech Software](https://www.g2.com/categories/pharma-and-biotech)


---
## Reviewer Demographics

### By Company Size

| Segment | MasterControl Quality Management System | Veeva Vault | 
|---|---|---|
| **Small-Business** | 9.3% | 22.4% | 
| **Mid-Market** | 64.9% | 28.6% | 
| **Enterprise** | 25.8% | 49.0% | 

### By Industry

#### MasterControl Quality Management System

- **Pharmaceuticals:** 36.0%
- **Medical Devices:** 25.0%
- **Biotechnology:** 14.5%
- **Hospital & Health Care:** 4.9%
- **Manufacturing:** 3.7%
- **Health, Wellness and Fitness:** 1.8%
- **Government Administration:** 1.4%
- **Food Production:** 1.2%
- **Chemicals:** 1.0%
- **Research:** 1.0%
- **Other:** 9.6%

#### Veeva Vault

- **Pharmaceuticals:** 49.0%
- **Biotechnology:** 16.3%
- **Research:** 6.1%
- **Hospital & Health Care:** 6.1%
- **Marketing and Advertising:** 4.1%
- **Staffing and Recruiting:** 2.0%
- **Internet:** 2.0%
- **Information Technology and Services:** 2.0%
- **Information Services:** 2.0%
- **Events Services:** 2.0%
- **Other:** 8.2%

---
## Alternatives

### Alternatives to MasterControl Quality Management System

- [Qualio](https://www.g2.com/products/qualio/reviews) — 4.4/5 stars (741 reviews)
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- [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) — 4.2/5 stars (941 reviews)
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### Alternatives to Veeva Vault

- [Medidata Rave](https://www.g2.com/products/medidata-rave/reviews) — 4.7/5 stars (27 reviews)
- [Egnyte](https://www.g2.com/products/egnyte/reviews) — 4.4/5 stars (1158 reviews)
- [Viedoc](https://www.g2.com/products/viedoc/reviews) — 4.5/5 stars (274 reviews)
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- [Kneat Gx](https://www.g2.com/products/kneat-gx/reviews) — 4.5/5 stars (97 reviews)
- [Dot Compliance QMS](https://www.g2.com/products/dot-compliance-qms/reviews) — 4.0/5 stars (95 reviews)
- [Ideagen Please Review](https://www.g2.com/products/ideagen-please-review/reviews) — 4.3/5 stars (77 reviews)
- [Scilife](https://www.g2.com/products/scilife/reviews) — 4.3/5 stars (71 reviews)
- [Kivo](https://www.g2.com/products/kivo/reviews) — 4.9/5 stars (20 reviews)

---
## Top Discussions

### MasterControl Quality Management System

- Title: [What is MasterControl Quality Management System used for?](https://www.g2.com/discussions/what-is-mastercontrol-quality-management-system-used-for) — 1 comment
  > **Top comment:** "It is used for preparing, modifying, reviewing, approving and controlling documented information. Mostly used to store the documented information. For..."

### Veeva Vault

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mastercontrol-quality-management-system-vs-veeva-vault)