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Compare MariaDB and osTicket 
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At a Glance
Market Segments
Small-Business (41.2% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
MariaDB
Star Rating
(224)4.4 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MariaDBosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, making it intuitive for support teams to manage incoming requests. In contrast, MariaDB, while strong in database management, does not focus on ticketing systems, which may limit its usability for customer support scenarios.
- Reviewers mention that osTicket's workflow and SLA management features score 8.0, providing a structured approach to handling support tickets. MariaDB, however, shines in data schema management with a score of 9.4, allowing for complex data organization that is crucial for backend operations.
- G2 users highlight that osTicket's quality of support is rated at 6.9, indicating room for improvement in customer service. Conversely, MariaDB users report a higher quality of support at 7.9, suggesting a more reliable assistance experience for database-related inquiries.
- Users on G2 note that osTicket's ticket collaboration feature scores 8.3, facilitating teamwork among support agents. MariaDB, while lacking in this area, offers robust data replication features with a score of 8.4, ensuring data integrity and availability across systems.
- Reviewers mention that osTicket's ease of use is rated at 8.2, making it accessible for small businesses. In contrast, MariaDB's ease of setup scores 8.8, indicating that it may be easier for technical teams to implement and configure for complex database needs.
- Users say that osTicket's customer portal feature scores 8.1, providing a user-friendly interface for customers to submit tickets. However, MariaDB's advanced indexing capabilities, rated at 8.6, enhance query performance, which is critical for applications requiring fast data retrieval.
Pricing
Entry-Level Pricing
MariaDB
No pricing availableosTicket
No pricing availableFree Trial
MariaDB
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
9.0
181
8.8
41
Ease of Use
8.9
183
8.2
41
Ease of Setup
8.8
113
8.0
29
Ease of Admin
8.4
109
8.3
29
Quality of Support
7.9
141
6.9
27
Has the product been a good partner in doing business?
8.1
87
8.4
24
Product Direction (% positive)
8.9
174
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Management
9.2
28
Not enough data
9.2
28
Not enough data
8.5
25
Not enough data
8.4
22
Not enough data
Support
8.6
26
Not enough data
8.9
28
Not enough data
8.5
23
Not enough data
8.9
22
Not enough data
Security
8.7
27
Not enough data
9.0
27
Not enough data
8.8
22
Not enough data
8.7
23
Not enough data
Performance
8.3
21
Not enough data
8.6
22
Not enough data
8.5
22
Not enough data
8.4
20
Not enough data
8.5
26
Not enough data
Database Features
9.0
152
Not enough data
9.1
155
Not enough data
9.2
155
Not enough data
8.6
146
Not enough data
8.6
150
Not enough data
8.7
150
Not enough data
9.0
154
Not enough data
Storage
8.8
8
Not enough data
8.9
9
Not enough data
Availability
9.0
5
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
Performance
9.0
8
Not enough data
Security
9.4
8
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.2
6
Not enough data
Support
9.7
5
Not enough data
8.8
7
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MariaDB and osTicket are categorized as AWS Marketplace
Unique Categories
MariaDB is categorized as Columnar Databases and Relational Databases
osTicket is categorized as Help Desk
Reviews
Reviewers' Company Size
MariaDB
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.9%
Computer Software
19.9%
Telecommunications
5.1%
Internet
5.1%
Education Management
3.7%
Other
40.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Improvements in the mechanism of replication
1 Comment
YL
MarieDB Galera cluster is the way to go https://mariadb.com/kb/en/what-is-mariadb-galera-cluster/Read more
What is MariaDB used for?
1 Comment
AA
It is a relational database that stores data in form of row and column coming as input from a source like application softwaresRead more
What is MariaDB server?
1 Comment
NC
MariaDB server is an open-source relational database management system (RDBMS) that is compatible with MySQL. I'm pretty sure it was a fork of MySQLs...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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