# Marchex vs ResponseTap Comparison | | Marchex | ResponseTap | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | | **Total Reviews** | 184 | 89 | | **Largest Market Segment** | Small-Business (54.4% of reviews) | Small-Business (42.2% of reviews) | | **Entry Level Price** | Free Trial Per Month | No pricing available | --- ## Ratings Comparison | Rating | Marchex | ResponseTap | |---|---|---| | **Meets Requirements** | 8.2 (168 reviews) | 9.1 (71 reviews) | | **Ease of Use** | 8.0 (167 reviews) | 8.5 (71 reviews) | | **Ease of Setup** | 7.8 (134 reviews) | 8.1 (48 reviews) | | **Ease of Admin** | 7.9 (134 reviews) | 8.0 (50 reviews) | | **Quality of Support** | 8.2 (159 reviews) | 9.2 (70 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (133 reviews) | 9.1 (50 reviews) | | **Product Direction (% positive)** | 7.2 (165 reviews) | 9.3 (70 reviews) | --- ## Pricing ### Marchex #### Entry-Level Pricing Plan: Marchex Marketing Edge - Core Price: Free Trial Per Month Description: Know which marketing efforts generate inbound calls and texts Key Features: - Call tracking using toll-free and local numbers - Basic routing (IVR selection, Time of Day, Follow-me) - Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution [Browse all 2 editions](https://www.g2.com/products/marchex/pricing) #### Free Trial Yes ### ResponseTap #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Marchex** | 9.0/10 | 5 | | **ResponseTap** | N/A | N/A | #### Call Analytics | Feature | Marchex | ResponseTap | |---|---|---| | **Call Recording** | 9.7 (5 reviews) | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Call Analysis** | 8.3 (5 reviews) | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Marchex | ResponseTap | |---|---|---| | **Customer Scoring** | Not enough data | Not enough data | | **Speech-to-Text** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Marchex | ResponseTap | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Marchex | ResponseTap | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Inbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Marchex** | 8.2/10 | 49 | | **ResponseTap** | 8.8/10 | 57 | #### Phone Number Management | Feature | Marchex | ResponseTap | |---|---|---| | **Local Phone Numbers** | 8.7 (42 reviews) | 9.1 (42 reviews) | | **Toll-Free Numbers** | 8.9 (43 reviews) | 9.2 (31 reviews) | | **Port Existing Numbers** | 8.1 (12 reviews) | 9.3 (29 reviews) | #### Tracking | Feature | Marchex | ResponseTap | |---|---|---| | **Visitor & Keyword Tracking** | 7.9 (32 reviews) | 8.6 (45 reviews) | | **Dynamic Number Insertion** | 8.1 (14 reviews) | 9.0 (46 reviews) | | **Multi-Channel Call Attribution** | 7.6 (27 reviews) | 8.9 (43 reviews) | #### Analytics | Feature | Marchex | ResponseTap | |---|---|---| | **Call Data** | 9.0 (46 reviews) | 8.8 (50 reviews) | | **Call Recording** | 9.3 (43 reviews) | 8.7 (31 reviews) | | **Advanced Reporting** | 8.7 (36 reviews) | 8.9 (38 reviews) | | **Conversation Intelligence** | Not enough data | Not enough data | #### Call Routing | Feature | Marchex | ResponseTap | |---|---|---| | **IVR** | 7.1 (21 reviews) | 8.0 (22 reviews) | | **Call Scheduling** | 7.4 (19 reviews) | 8.6 (11 reviews) | | **Geo-Routing** | 7.6 (16 reviews) | 8.8 (10 reviews) | #### Administration | Feature | Marchex | ResponseTap | |---|---|---| | **Martech Integrations** | Not enough data | Not enough data | | **Privacy, Security, and Compliance** | 7.3 (5 reviews) | Not enough data | | **Performance and Reliability** | 9.3 (7 reviews) | Not enough data | #### Agentic AI - Inbound Call Tracking | Feature | Marchex | ResponseTap | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Unique to Marchex (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) --- ## Reviewer Demographics ### By Company Size | Segment | Marchex | ResponseTap | |---|---|---| | **Small-Business** | 54.4% | 42.2% | | **Mid-Market** | 33.3% | 42.2% | | **Enterprise** | 12.2% | 15.7% | ### By Industry #### Marchex - **Marketing and Advertising:** 60.6% - **Internet:** 7.2% - **Automotive:** 3.3% - **Information Technology and Services:** 2.8% - **Real Estate:** 1.7% - **Insurance:** 1.7% - **Financial Services:** 1.7% - **Construction:** 1.7% - **Hospital & Health Care:** 1.1% - **Information Services:** 1.1% - **Other:** 17.2% #### ResponseTap - **Marketing and Advertising:** 28.9% - **Automotive:** 7.2% - **Real Estate:** 7.2% - **Education Management:** 6.0% - **Leisure, Travel & Tourism:** 6.0% - **Construction:** 4.8% - **Financial Services:** 3.6% - **Consumer Services:** 2.4% - **Electrical/Electronic Manufacturing:** 2.4% - **Health, Wellness and Fitness:** 2.4% - **Other:** 28.9% --- ## Alternatives ### Alternatives to Marchex - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews) - [Convirza](https://www.g2.com/products/convirza/reviews) — 4.2/5 stars (46 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) — 4.2/5 stars (80 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6637 reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews) ### Alternatives to ResponseTap - [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) — 4.6/5 stars (157 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews) - [800.com](https://www.g2.com/products/800-com/reviews) — 4.7/5 stars (937 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) — 4.9/5 stars (156 reviews) - [Phonexa](https://www.g2.com/products/phonexa/reviews) — 4.9/5 stars (162 reviews) - [CallFire](https://www.g2.com/products/callfire/reviews) — 4.4/5 stars (84 reviews) --- ## Top Discussions ### Marchex No discussions available for this product. ### ResponseTap No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/marchex-vs-responsetap)