Compare Marchex and ResponseTap 
Featured Products
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Small-Business (42.2% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Free Trial Per Month
No pricing available
Marchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansResponseTap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (42.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ResponseTapMarchex vs ResponseTap
When assessing the two solutions, reviewers found ResponseTap easier to use, set up, and administer. Reviewers also preferred doing business with ResponseTap overall.
- Reviewers felt that ResponseTap meets the needs of their business better than Marchex.
- When comparing quality of ongoing product support, reviewers felt that ResponseTap is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ResponseTap over Marchex.
Pricing
Entry-Level Pricing
Marchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
ResponseTap
No pricing availableFree Trial
Marchex
Free Trial is available
ResponseTap
No trial information availableRatings
Meets Requirements
8.2
168
9.1
71
Ease of Use
8.0
167
8.5
71
Ease of Setup
7.8
134
8.1
48
Ease of Admin
7.9
134
8.0
50
Quality of Support
8.2
159
9.2
70
Has the product been a good partner in doing business?
8.3
133
9.1
50
Product Direction (% positive)
7.2
165
9.3
70
Features by Category
Call Analytics
9.7
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.7
42
9.1
42
8.9
43
9.2
31
8.1
12
9.3
29
Tracking
7.9
32
8.6
45
8.1
14
9.0
46
7.6
27
8.9
43
Analytics
9.0
46
8.8
50
9.3
43
8.7
31
8.7
36
8.9
38
Not enough data
Not enough data
Call Routing
7.1
21
8.0
22
7.4
19
8.6
11
7.6
16
8.8
10
Administration
Not enough data
Not enough data
7.3
5
Not enough data
9.3
7
Not enough data
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Marchex and ResponseTap are categorized as Inbound Call Tracking
Unique Categories
Marchex is categorized as Conversation Intelligence
ResponseTap has no unique categories
Reviews
Reviewers' Company Size
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ResponseTap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Marketing and Advertising
28.9%
Automotive
7.2%
Real Estate
7.2%
Education Management
6.0%
Leisure, Travel & Tourism
6.0%
Other
44.6%
Alternatives
Discussions
Marchex has no discussions with answers
ResponseTap has no discussions with answers
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