# Maqsam, Twilio Flex vs Amazon Connect Comparison | | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 4.4 out of 5 | | **Total Reviews** | 84 | 36 | 86 | | **Largest Market Segment** | Small-Business (55.1% of reviews) | Mid-Market (39.3% of reviews) | Mid-Market (48.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### Maqsam Pros: - Ease of Use (16 reviews) - Customer Support (9 reviews) Cons: - Call Issues (8 reviews) - Poor Call Quality (5 reviews) ### Twilio Flex Pros: - Easy Integration (3 reviews) - Integrations (3 reviews) Cons: - Limited Features (2 reviews) - Missing Functionality (2 reviews) ### Amazon Connect Pros: - Ease of Use (11 reviews) - Efficiency (6 reviews) Cons: - Complex Features (3 reviews) - Complexity (3 reviews) --- ## Ratings Comparison | Rating | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Meets Requirements** | 8.9 (54 reviews) | 8.3 (27 reviews) | 9.0 (68 reviews) | | **Ease of Use** | 9.3 (56 reviews) | 8.3 (27 reviews) | 9.1 (69 reviews) | | **Ease of Setup** | 8.9 (52 reviews) | 7.6 (11 reviews) | 8.9 (40 reviews) | | **Ease of Admin** | 9.0 (33 reviews) | 7.6 (9 reviews) | 9.2 (17 reviews) | | **Quality of Support** | 9.1 (56 reviews) | 8.2 (25 reviews) | 8.8 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (32 reviews) | 8.3 (8 reviews) | 9.1 (16 reviews) | | **Product Direction (% positive)** | 9.3 (52 reviews) | 6.7 (25 reviews) | 8.1 (60 reviews) | --- ## Pricing ### Maqsam #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Twilio Flex #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Amazon Connect #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Quality Assurance | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Evaluation** | Not enough data | Not enough data | Not enough data | | **Calibration** | Not enough data | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | Not enough data | #### Engagement | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Feedback** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Training** | Not enough data | Not enough data | Not enough data | #### Performance | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Integrations** | Not enough data | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Maqsam** | 8.4/10 | 35 | | **Twilio Flex** | 8.0/10 | 22 | | **Amazon Connect** | 9.1/10 | 64 | #### Channels | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Voice** | 8.8 (31 reviews) | 8.3 (5 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | | **Social** | 7.6 (13 reviews) | Not enough data | 8.5 (19 reviews) | | **Web Chat** | 7.2 (13 reviews) | 8.1 (6 reviews) ✓ Verified | 9.5 (21 reviews) ✓ Verified | | **Mobile SMS** | 7.2 (15 reviews) | Not enough data | Feature Not Available | | **Email** | 7.9 (15 reviews) | 8.0 (5 reviews) ✓ Verified | 8.8 (21 reviews) | #### Generative AI | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **AI Text-to-Speech** | 8.1 (16 reviews) | Not enough data | 8.3 (6 reviews) | #### Functions | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Session Routing** | 8.4 (19 reviews) | 8.3 (16 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | | **Session Queuing** | 8.5 (18 reviews) | 8.2 (17 reviews) ✓ Verified | 9.2 (40 reviews) ✓ Verified | | **Concurrent Calling** | 9.1 (19 reviews) | 8.6 (14 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | | **Speech Analytics** | 8.1 (18 reviews) | Not enough data | 8.8 (22 reviews) ✓ Verified | | **Auto Dialer** | 8.4 (19 reviews) | Not enough data | 9.1 (23 reviews) | | **IVR** | 8.7 (22 reviews) | Not enough data | 9.0 (20 reviews) | | **Inbound Screen Pop** | 8.3 (18 reviews) | 7.3 (5 reviews) | 9.6 (20 reviews) ✓ Verified | | **Persistent Data** | 8.8 (17 reviews) | Not enough data | 8.9 (20 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 9.7 (6 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 9.3 (12 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 8.7 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 9.3 (5 reviews) | #### Administrative | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Session Summary Notes** | 8.3 (19 reviews) | 8.2 (15 reviews) ✓ Verified | 9.0 (33 reviews) | | **Administrator Access** | 9.0 (23 reviews) | 8.8 (12 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | | **Reporting & Dashboards** | 8.6 (22 reviews) | 8.1 (16 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | | **Session Recording** | 9.4 (21 reviews) | Not enough data | 9.4 (23 reviews) | | **Agent Scheduling and Assignment** | 8.4 (15 reviews) | 6.0 (5 reviews) ✓ Verified | 9.4 (16 reviews) | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Responses | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Personalization** | Not enough data | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Conversation Editor** | Not enough data | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Workforce Management | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Agent Availability** | Not enough data | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Maqsam** | 9.4/10 | 21 | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Platform | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Omnichannel** | 8.3 (10 reviews) | Not enough data | Not enough data | | **Mobile Access** | 8.6 (16 reviews) | Not enough data | Not enough data | | **Queue Management** | 9.3 (12 reviews) | Not enough data | Not enough data | | **Call Routing** | 9.6 (14 reviews) | Not enough data | Not enough data | | **Call Back** | 9.8 (15 reviews) | Not enough data | Not enough data | | **IVR** | 9.6 (17 reviews) | Not enough data | Not enough data | | **Automatic Call Distribution** | 9.4 (13 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **AI Text-to-Speech** | 9.1 (11 reviews) | Not enough data | Not enough data | #### Workforce Management | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Call Monitoring** | 9.9 (15 reviews) | Not enough data | Not enough data | | **Performance Evaluation** | 9.5 (13 reviews) | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Administrative | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Call Recording** | 9.8 (15 reviews) | Not enough data | Not enough data | | **Reporting & Dashboards** | 9.4 (13 reviews) | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Maqsam** | 8.8/10 | 7 | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Customer Support | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Text** | 8.7 (5 reviews) | Not enough data | Not enough data | | **Speech** | 9.3 (7 reviews) | Not enough data | Not enough data | | **Knowledge Base** | 7.8 (6 reviews) | Not enough data | Not enough data | #### Automation | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Ticket Resolution** | 8.8 (7 reviews) | Not enough data | Not enough data | | **Customization** | 9.3 (7 reviews) | Not enough data | Not enough data | | **Intelligent Routing** | 9.2 (6 reviews) | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Learning** | 8.8 (7 reviews) | Not enough data | Not enough data | | **Language** | 8.6 (6 reviews) | Not enough data | Not enough data | | **Conversational AI** | 8.6 (6 reviews) | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Maqsam** | 8.7/10 | 9 | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Generative AI | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **AI Text Summarization** | 8.7 (9 reviews) | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | Not enough data | #### Basic Communication | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Phone Calls** | Not enough data | Not enough data | Not enough data | | **Video Calls** | Not enough data | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | Not enough data | | **Conference Calls** | Not enough data | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Access | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Software Pairing** | Not enough data | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | Not enough data | #### Advanced Features | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Hold Music** | Not enough data | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | #### Extensions | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | Not enough data | #### Features | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | Not enough data | #### Autonomy | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Maqsam** | N/A | N/A | | **Twilio Flex** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Unique to Maqsam (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Unique to Twilio Flex (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) --- ## Reviewer Demographics ### By Company Size | Segment | Maqsam | Twilio Flex | Amazon Connect | |---|---|---|---| | **Small-Business** | 55.1% | 32.1% | 22.4% | | **Mid-Market** | 41.0% | 39.3% | 48.7% | | **Enterprise** | 3.8% | 28.6% | 28.9% | ### By Industry #### Maqsam - **Financial Services:** 10.9% - **Information Technology and Services:** 9.4% - **Computer Software:** 6.3% - **Consumer Services:** 6.3% - **Retail:** 6.3% - **Real Estate:** 6.3% - **Education Management:** 6.3% - **Consulting:** 4.7% - **Automotive:** 4.7% - **Logistics and Supply Chain:** 4.7% - **Other:** 34.4% #### Twilio Flex - **Information Technology and Services:** 21.4% - **Insurance:** 17.9% - **Transportation/Trucking/Railroad:** 7.1% - **Consumer Services:** 7.1% - **Computer Software:** 7.1% - **Consulting:** 3.6% - **Public Safety:** 3.6% - **Outsourcing/Offshoring:** 3.6% - **Marketing and Advertising:** 3.6% - **Information Services:** 3.6% - **Other:** 21.4% #### Amazon Connect - **Computer Software:** 15.8% - **Information Technology and Services:** 10.5% - **Financial Services:** 9.2% - **Insurance:** 6.6% - **Consumer Services:** 5.3% - **Banking:** 5.3% - **Accounting:** 5.3% - **Leisure, Travel & Tourism:** 3.9% - **Real Estate:** 2.6% - **Computer & Network Security:** 2.6% - **Other:** 32.9% --- ## Alternatives ### Alternatives to Maqsam - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (356 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) ### Alternatives to Twilio Flex - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) ### Alternatives to Amazon Connect - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews) - [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews) --- ## Top Discussions ### Maqsam - Title: [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) — 2 comments > **Top comment:** "Cloud call center system" ### Twilio Flex No discussions available for this product. ### Amazon Connect - Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments > **Top comment:** "Call center which stores the data on cloud." - Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource" - Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/maqsam-vs-twilio-twilio-flex-vs-amazon-connect)