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Compare Maqsam and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (53.7% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
No pricing available
Maqsam
Star Rating
(45)4.6 out of 5
Market Segments
Mid-Market (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio Flex excels in its Call Routing capabilities, scoring a remarkable 9.6, which allows for highly efficient call management. In contrast, Maqsam, while still strong, has a slightly lower score in this area, indicating that Twilio may offer a more robust solution for businesses needing advanced call handling.
- Reviewers mention that Maqsam shines in Quality of Support, achieving a score of 9.1 compared to Twilio Flex's 8.3. This suggests that users may find Maqsam's customer service more responsive and helpful, which can be crucial for businesses relying on timely support.
- G2 users highlight Twilio Flex's superior IVR functionality, with a perfect score of 10.0, making it an ideal choice for companies looking to implement complex automated response systems. Maqsam, while effective, does not match this level of performance, which could be a deciding factor for some buyers.
- Users on G2 report that Maqsam offers better Ease of Setup with a score of 8.9, compared to Twilio Flex's 7.3. This indicates that Maqsam may be more user-friendly for businesses looking to get up and running quickly without extensive technical resources.
- Reviewers mention that Twilio Flex provides a more comprehensive Omnichannel experience, scoring 8.6, which is essential for businesses that need to engage customers across multiple platforms. Maqsam, while effective, may not offer the same breadth of channels, potentially limiting user engagement strategies.
- Users say that Maqsam's Session Queuing feature, with a score of 8.7, is particularly praised for its efficiency, making it easier for businesses to manage high call volumes. Twilio Flex's score of 8.3 in this area suggests that while it is competent, it may not be as optimized for queuing as Maqsam.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Twilio Flex
No pricing availableFree Trial
Maqsam
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.7
31
8.3
25
Ease of Use
9.1
32
8.2
25
Ease of Setup
8.8
28
7.2
9
Ease of Admin
9.1
27
7.5
8
Quality of Support
9.1
32
8.2
23
Has the product been a good partner in doing business?
9.2
26
8.6
7
Product Direction (% positive)
9.6
29
7.1
24
Features by Category
Channels
8.0
16
Not enough data
7.6
13
Not enough data
7.2
13
7.7
5
|
Verified
7.0
14
Not enough data
7.7
14
Not enough data
Generative AI
7.9
14
Not enough data
Functions
8.1
16
8.3
16
|
Verified
8.3
16
8.2
17
|
Verified
8.9
15
8.6
14
|
Verified
8.0
16
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.2
17
7.3
5
8.7
15
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
17
8.2
15
|
Verified
8.8
19
8.6
11
|
Verified
8.2
17
8.1
16
|
Verified
9.2
17
Not enough data
8.3
14
6.0
5
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
10
Not enough data
8.6
13
Not enough data
9.3
12
Not enough data
9.6
13
Not enough data
9.8
11
Not enough data
9.6
13
Not enough data
9.2
11
Not enough data
Generative AI
9.0
10
Not enough data
Workforce Management
9.9
12
Not enough data
9.4
12
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.7
13
Not enough data
9.3
12
Not enough data
Customer Support
8.7
5
Not enough data
9.0
5
Not enough data
7.3
5
Not enough data
Automation
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Artificial Intelligence
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and Twilio Flex are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Maqsam is categorized as Speech Analytics, AI Agents For Business Operations, and Customer Service Automation
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.2%
Financial Services
9.8%
Retail
7.3%
Logistics and Supply Chain
7.3%
Computer Software
7.3%
Other
56.1%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Maqsam has no discussions with answers
Twilio Flex has no discussions with answers
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