Compare Maqsam and Twilio Flex 
At a Glance
Market Segments
Small-Business (49.1% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
No pricing available
Maqsam
Star Rating
(58)4.6 out of 5
Market Segments
Small-Business (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexMaqsam vs Twilio Flex
When assessing the two solutions, reviewers found Maqsam easier to use, set up, and administer. Reviewers also preferred doing business with Maqsam overall.
- Reviewers felt that Maqsam meets the needs of their business better than Twilio Flex.
- When comparing quality of ongoing product support, reviewers felt that Maqsam is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Maqsam over Twilio Flex.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Twilio Flex
No pricing availableFree Trial
Maqsam
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.7
40
8.2
26
Ease of Use
9.1
41
8.2
26
Ease of Setup
8.7
37
7.3
10
Ease of Admin
9.0
32
7.6
9
Quality of Support
9.0
42
8.2
24
Has the product been a good partner in doing business?
9.1
31
8.3
8
Product Direction (% positive)
9.4
39
6.7
25
Features by Category
Channels
8.5
21
Not enough data
7.6
13
Not enough data
7.2
13
8.1
6
|
Verified
7.2
15
Not enough data
7.9
15
8.0
5
|
Verified
Generative AI
8.0
15
Not enough data
Functions
8.2
17
8.3
16
|
Verified
8.4
17
8.2
17
|
Verified
9.0
17
8.6
14
|
Verified
8.1
18
Not enough data
8.3
18
Not enough data
8.5
19
Not enough data
8.3
18
7.3
5
8.8
16
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
8.2
15
|
Verified
8.8
20
8.8
12
|
Verified
8.3
18
8.1
16
|
Verified
9.3
19
Not enough data
8.3
14
6.0
5
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
10
Not enough data
8.7
14
Not enough data
9.3
12
Not enough data
9.6
14
Not enough data
9.9
13
Not enough data
9.6
14
Not enough data
9.3
12
Not enough data
Generative AI
9.0
10
Not enough data
Workforce Management
9.9
14
Not enough data
9.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.8
14
Not enough data
9.4
13
Not enough data
Customer Support
8.7
5
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
Automation
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Artificial Intelligence
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
8.3
7
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and Twilio Flex are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Maqsam is categorized as Customer Service Automation, AI Agents For Business Operations, and Speech Analytics
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Financial Services
10.2%
Computer Software
8.2%
Automotive
6.1%
Retail
6.1%
Other
59.2%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
What is Maqsam used for?
2 Comments
YA
Cloud call center systemRead more
Maqsam has no more discussions with answers
Twilio Flex has no discussions with answers
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