Compare Manychat and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (89.4% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
Free Trial Per Month
No pricing available
Manychat
Star Rating
(159)4.5 out of 5
Market Segments
Small-Business (89.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansTwilio
Star Rating
(507)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Twilio excels in reliability and scalability, with users praising its well-documented APIs and easy integration for messaging, calls, and notifications. One user noted, "I love Twilio's reliability, scalability, and easy API integration," highlighting its effectiveness for app notifications.
- Users say Manychat stands out for its user-friendly automation features, allowing businesses to manage conversations across multiple platforms like Instagram and Facebook Messenger effortlessly. A reviewer mentioned, "I really like how easy it is to build and manage automation with Manychat without heavy technical effort," showcasing its accessibility for non-developers.
- According to verified reviews, Manychat offers a smoother setup experience, with users appreciating its intuitive onboarding process. One user remarked, "ManyChat is super easy to set up, even if you're not a developer," which contrasts with Twilio's more complex setup that some users found challenging.
- Reviewers mention that Twilio's API documentation is a significant advantage, making it easier for developers to implement SMS functionalities quickly. A user stated, "The API docs are pretty solid and easy to SMS working fast," indicating that Twilio is a strong choice for tech-savvy teams.
- Users highlight Manychat's effectiveness in driving client engagement through its AI-driven features, which simplify complex tasks. One reviewer noted, "I find Manychat great for driving client engagement in multichannel social environments," emphasizing its strength in enhancing customer interactions.
- G2 reviewers report that while Twilio has a broader market presence, Manychat is particularly favored by small businesses, with 89.3% of its reviews coming from this segment. This suggests that Manychat may be better suited for smaller operations looking for straightforward solutions, as noted by users who appreciate its ease of use and automation capabilities.
Pricing
Entry-Level Pricing
Manychat
Free
Free Trial
Per Month
Our free plan includes:
- Unlimited custom flows
- Up to 1,000 contacts
- 10 customer Tags
Twilio
No pricing availableFree Trial
Manychat
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.0
110
8.8
367
Ease of Use
8.8
114
8.2
373
Ease of Setup
8.9
76
7.7
212
Ease of Admin
9.1
64
7.9
196
Quality of Support
8.3
101
7.8
333
Has the product been a good partner in doing business?
8.9
62
8.0
187
Product Direction (% positive)
9.1
103
8.3
356
Features by Category
Email Marketing
8.5
33
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
8.9
14
Not enough data
8.8
30
|
Verified
Not enough data
Online Marketing
8.0
36
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
8.7
15
Not enough data
Lead Management
9.1
40
|
Verified
Not enough data
8.6
16
Not enough data
9.1
37
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
Campaign Management
8.4
15
Not enough data
8.8
33
|
Verified
Not enough data
8.8
31
|
Verified
Not enough data
8.1
13
Not enough data
Social
8.7
14
Not enough data
9.0
14
Not enough data
9.4
13
Not enough data
9.3
40
|
Verified
Not enough data
9.5
38
|
Verified
Not enough data
Reporting & Analytics
8.7
39
|
Verified
Not enough data
8.0
16
Not enough data
8.3
34
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.8
12
Not enough data
Platform
9.2
10
Not enough data
9.0
13
Not enough data
8.8
34
|
Verified
Not enough data
8.9
11
Not enough data
8.5
24
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
27
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.0
31
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.9
27
|
Verified
Not enough data
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
User on/off Boarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
9.0
57
|
Verified
Not enough data
7.8
55
|
Verified
Not enough data
8.7
63
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
Channels
9.2
63
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
7.3
34
|
Verified
Not enough data
7.1
14
Not enough data
7.4
28
|
Verified
Not enough data
Customers
8.6
54
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
7.9
56
|
Verified
Not enough data
9.2
55
|
Verified
Not enough data
8.7
59
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.8
11
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
10.0
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
SMS Platform
8.9
11
|
Verified
Not enough data
9.9
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
108
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.4
104
|
Verified
Support
Not enough data
7.6
106
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Manychat and Twilio are categorized as SMS Marketing
Unique Categories
Manychat is categorized as Conversational Marketing, Marketing Automation, Social Commerce Platforms, and User Provisioning and Governance Tools
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Cloud PBX Platforms, Video Platform as a Service (VPaaS), Communication Platform as a Service (CPaaS), and VoIP Providers
Reviews
Reviewers' Company Size
Manychat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.4%
Real Estate
5.6%
Health, Wellness and Fitness
4.9%
Education Management
3.5%
Information Technology and Services
3.5%
Other
46.2%
Computer Software
17.7%
Information Technology and Services
11.0%
Marketing and Advertising
6.8%
Financial Services
5.1%
Internet
4.9%
Other
54.5%
Alternatives
Discussions
My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?
1 Comment
BA
Agree if I'm in already then I might see the the performance.Read more
When will it be possible to connect the bot to Telegram or deploy it on the website?
1 Comment
DM
Inside the flow itself, create a button for transferring people to Telegram (group, channel, etc.).Read more
Is there a possibility that ManyChat will be banned by FB using their (FB) own chatbot?
1 Comment
Official Response from Manychat
Hi Eric,
ManyChat itself can't get your FB page or Messenger banned but if you don't follow Facebook's rules, then you could get in trouble.Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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