Compare Customers.ai and Manychat 
Featured Products
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (88.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiManychat
Star Rating
(162)4.5 out of 5
Market Segments
Small-Business (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in overall user satisfaction, reflected in its higher G2 Score compared to Manychat. Users appreciate its robust features for lead gathering and automation, particularly on platforms like Instagram, making it a strong choice for businesses focused on social media engagement.
- Users say Manychat shines in its ease of setup and user-friendly interface, with many highlighting its intuitive design that allows even non-developers to create effective chat funnels. This is particularly beneficial for small businesses looking to automate customer interactions without a steep learning curve.
- Reviewers mention that Customers.ai offers superior support and responsiveness, with many users praising the quality of assistance they receive. This can be a crucial factor for businesses that require ongoing help to optimize their marketing strategies.
- According to verified reviews, Manychat is favored for its extensive library of pre-made templates tailored to various industries, such as gyms and restaurants. This feature allows users to quickly implement effective marketing strategies, enhancing their engagement efforts.
- G2 reviewers highlight that Customers.ai's advanced automation capabilities, particularly in instant messaging, allow users to manage prospects effectively even when they are not available. This feature is particularly appealing for businesses that need to maintain customer engagement around the clock.
- Users report that while Manychat has a strong presence in the small business segment, it faces challenges in meeting the specific needs of larger enterprises. In contrast, Customers.ai appears to cater to a broader range of business sizes, making it a more versatile option for diverse marketing needs.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableManychat
Free
Free Trial
Per Month
Our free plan includes:
- Unlimited custom flows
- Up to 1,000 contacts
- 10 customer Tags
Free Trial
Customers.ai
Free Trial is available
Manychat
Free Trial is available
Ratings
Meets Requirements
9.6
339
9.0
112
Ease of Use
9.6
349
8.8
116
Ease of Setup
9.4
205
8.8
78
Ease of Admin
9.3
119
9.1
64
Quality of Support
9.7
335
8.3
103
Has the product been a good partner in doing business?
9.6
118
8.9
62
Product Direction (% positive)
9.6
306
9.1
105
Features by Category
Email Marketing
Not enough data
8.5
33
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
8.9
14
Not enough data
8.8
30
|
Verified
Online Marketing
Not enough data
8.0
36
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
8.7
15
Lead Management
Not enough data
9.1
41
|
Verified
Not enough data
8.6
16
Not enough data
9.1
37
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
8.7
34
|
Verified
Campaign Management
Not enough data
8.4
15
Not enough data
8.9
34
|
Verified
Not enough data
8.8
31
|
Verified
Not enough data
8.1
13
Social
Not enough data
8.7
14
Not enough data
9.0
14
Not enough data
9.3
14
Not enough data
9.3
42
|
Verified
Not enough data
9.5
38
|
Verified
Reporting & Analytics
Not enough data
8.7
39
|
Verified
Not enough data
8.0
16
Not enough data
8.3
34
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.8
12
Platform
Not enough data
9.2
10
Not enough data
9.0
14
Not enough data
8.8
34
|
Verified
Not enough data
8.9
11
Not enough data
8.5
24
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.1
27
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
9.0
31
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.9
27
|
Verified
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
User on/off Boarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
9.7
156
|
Verified
9.0
57
|
Verified
9.7
151
|
Verified
7.8
55
|
Verified
9.7
153
|
Verified
8.7
63
|
Verified
9.7
155
|
Verified
8.9
55
|
Verified
Channels
9.7
160
|
Verified
9.2
63
|
Verified
9.8
148
|
Verified
8.8
52
|
Verified
9.7
136
|
Verified
7.3
35
|
Verified
9.6
125
|
Verified
7.1
14
9.7
128
|
Verified
7.4
28
|
Verified
Customers
9.7
157
|
Verified
8.6
54
|
Verified
9.8
152
8.5
53
|
Verified
9.7
159
|
Verified
7.9
56
|
Verified
9.8
160
|
Verified
9.2
55
|
Verified
9.7
152
|
Verified
8.7
59
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.9
12
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
10.0
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
SMS Platform
Not enough data
8.9
11
|
Verified
Not enough data
9.9
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Not enough data
Internal Use
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Manychat are categorized as Conversational Marketing
Unique Categories
Customers.ai is categorized as Sales Engagement, Chatbots, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Manychat is categorized as Marketing Automation, SMS Marketing, Social Commerce Platforms, and User Provisioning and Governance Tools
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Manychat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Marketing and Advertising
35.9%
Real Estate
5.5%
Health, Wellness and Fitness
4.8%
Education Management
3.4%
Information Technology and Services
3.4%
Other
46.9%
Alternatives
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
What is MobileMonkey used for?
1 Comment
AP
MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.
Key Uses of...Read more
What is ManyChat?
1 Comment
RC
It's a web based application used for creating chatbots for facebook, Instagram & whatsapp. It's a great tool to improve your online sales.
I have been...Read more
What's your current struggle in using Many chat to grow an audience for your Business.
1 Comment
BA
it's my first time to use many chat botRead more
Is it possible to send voice messages? Or is it even considerable from your side in the future?
1 Comment
BA
Yes I believe that would be another better idea...Read more
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