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Compare MantisBT and osTicket 
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At a Glance
Market Segments
Small-Business (42.3% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
MantisBT
Star Rating
(80)4.0 out of 5
Market Segments
Small-Business (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MantisBTosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansMantisBT vs osTicket
When assessing the two solutions, reviewers found osTicket easier to use. However, reviewers felt that MantisBT is easier to set up and do business with overall. Both products were equally easy to administer.
- Reviewers felt that osTicket meets the needs of their business better than MantisBT.
- When comparing quality of ongoing product support, reviewers felt that MantisBT is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over MantisBT.
Pricing
Entry-Level Pricing
MantisBT
No pricing availableosTicket
No pricing availableFree Trial
MantisBT
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.4
71
8.8
41
Ease of Use
7.9
71
8.2
41
Ease of Setup
8.4
41
8.0
29
Ease of Admin
8.3
39
8.3
29
Quality of Support
7.6
46
6.9
27
Has the product been a good partner in doing business?
8.9
29
8.4
24
Product Direction (% positive)
6.3
70
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Bug Reporting
8.6
13
Not enough data
8.8
13
Not enough data
8.5
13
Not enough data
Bug Monitoring
8.7
13
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
MantisBT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.2%
Computer Software
19.2%
Banking
11.5%
Internet
5.1%
Marketing and Advertising
3.8%
Other
41.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Discussions
What is the use of Mantis Bug Tracker?
1 Comment
AV
We use it to track any type of request made by both an internal and external client. It also helps me to version the system and know which package of...Read more
MantisBT has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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