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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$0.00
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansZoho Desk
Star Rating
(7,115)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in ticket creation user experience with a score of 8.7, while ManageEngine ServiceDesk Plus lags behind at 8.2. Reviewers mention that the intuitive interface of Zoho Desk makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that ManageEngine ServiceDesk Plus shines in asset management with a remarkable score of 9.8, compared to Zoho Desk's 8.7. Users on G2 appreciate the comprehensive asset tracking features that allow for better visibility and control over IT assets.
- G2 users highlight that Zoho Desk offers superior response automation capabilities, scoring 8.4, while ManageEngine ServiceDesk Plus scores higher at 8.7. Users say that the automation features in ManageEngine help streamline repetitive tasks, enhancing overall efficiency.
- Users report that ManageEngine ServiceDesk Plus provides better multi-channel coverage with a score of 8.3, while Zoho Desk scores slightly lower at 8.2. Reviewers mention that the ability to handle various communication channels effectively is crucial for their support operations.
- Reviewers mention that Zoho Desk has a more user-friendly self-service experience, scoring 8.6 compared to ManageEngine's 8.1. Users say that the knowledge base and community forums in Zoho Desk are easier to navigate, leading to higher customer satisfaction.
- Users on G2 report that ManageEngine ServiceDesk Plus excels in incident management with a score of 9.0, while Zoho Desk scores 8.0. Reviewers mention that the incident management features in ManageEngine are robust, allowing for better tracking and resolution of issues.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.7
5,653
Ease of Use
8.5
216
8.5
5,731
Ease of Setup
8.1
158
8.1
5,006
Ease of Admin
8.4
157
8.3
4,714
Quality of Support
8.1
201
8.3
5,084
Has the product been a good partner in doing business?
8.3
149
8.4
4,255
Product Direction (% positive)
8.2
208
8.9
5,419
Features by Category
Ticket and Case Management
8.5
32
8.6
3311
|
Verified
8.7
33
8.5
3287
|
Verified
8.6
32
8.3
3059
|
Verified
8.9
31
8.3
2912
|
Verified
8.4
32
8.2
2626
|
Verified
8.5
33
8.4
2906
|
Verified
8.6
32
8.5
2912
|
Verified
8.1
31
8.3
2499
|
Verified
Generative AI
6.8
13
7.4
960
6.9
13
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
8.4
32
8.3
2853
|
Verified
9.1
33
8.6
3070
|
Verified
7.9
27
8.2
2382
|
Verified
7.1
24
8.0
2144
|
Verified
6.5
24
7.8
1906
|
Verified
Platform
7.5
28
8.1
2278
|
Verified
7.9
32
8.2
2724
|
Verified
8.5
34
8.4
2824
|
Verified
7.8
31
8.1
2238
|
Verified
8.2
34
8.2
2784
|
Verified
8.3
33
8.4
2941
|
Verified
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
321
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.9
32
8.2
2724
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Zoho Desk are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.3%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
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I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
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2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
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