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Compare ManageEngine ServiceDesk Plus and Web+Center 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Free for 2 techs or licensed
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in Asset Management with a score of 9.8, highlighting its comprehensive tracking capabilities, while Web+Center, although strong, scores lower at 8.6, indicating it may lack some advanced features.
- Reviewers mention that the Ticketing System in ManageEngine ServiceDesk Plus is rated at 9.0, with users appreciating its intuitive interface and robust functionality, whereas Web+Center's ticketing system, rated at 9.3, is noted for its ease of use but lacks some of the advanced automation features found in ManageEngine.
- G2 users highlight that ManageEngine's Change Management feature scores an impressive 8.7, with reviewers praising its effectiveness in tracking changes, while Web+Center's score is not available, suggesting it may not offer a comparable feature set.
- Users on G2 report that ManageEngine ServiceDesk Plus provides superior Workflow Management with a score of 9.6, allowing for seamless process integration, while Web+Center, with a score of 8.7, is seen as less flexible in this area.
- Reviewers mention that the Quality of Support for ManageEngine is rated at 8.2, with some users expressing concerns about response times, while Web+Center shines with a score of 9.2, indicating a more responsive support team.
- Users say that ManageEngine's Generative AI features, particularly in AI Text Generation and AI Text Summarization, score lower at 7.8 and 8.0 respectively, while Web+Center impresses with scores of 9.2 in both areas, suggesting a more advanced implementation of AI capabilities.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.6
216
9.0
21
Ease of Use
8.5
216
8.5
21
Ease of Setup
8.1
157
8.5
13
Ease of Admin
8.4
157
9.2
13
Quality of Support
8.1
201
9.2
20
Has the product been a good partner in doing business?
8.3
149
8.9
11
Product Direction (% positive)
8.2
208
8.9
21
Features by Category
Ticket and Case Management
8.5
32
7.9
18
|
Verified
8.7
33
8.0
18
|
Verified
8.6
32
7.8
15
|
Verified
8.9
31
8.2
16
8.4
32
6.7
5
8.5
33
7.7
14
8.6
32
8.0
15
8.1
31
7.6
11
|
Verified
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.1
15
|
Verified
9.1
33
8.3
12
|
Verified
7.9
27
8.1
6
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
8.5
9
|
Verified
7.9
32
9.2
11
|
Verified
8.5
34
9.4
11
|
Verified
7.8
31
10.0
5
|
Verified
8.2
34
7.6
13
|
Verified
8.3
33
7.4
14
|
Verified
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Web+Center are categorized as Service Desk and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools and Incident Management
Web+Center has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Web+Center has no discussions with answers
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