Compare ManageEngine ServiceDesk Plus and Vivantio 
Featured Products
At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Starting at $59.00 1 Agent License Per Month
ManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioManageEngine ServiceDesk Plus vs Vivantio
When assessing the two solutions, reviewers found Vivantio easier to use and do business with overall. Reviewers felt that the products are equally easy to set up and administer.
- Reviewers felt that Vivantio meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that Vivantio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vivantio over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.6
219
8.7
277
Ease of Use
8.5
219
8.6
278
Ease of Setup
8.1
161
8.1
146
Ease of Admin
8.4
159
8.4
143
Quality of Support
8.1
203
9.0
255
Has the product been a good partner in doing business?
8.3
151
8.9
137
Product Direction (% positive)
8.2
211
9.1
272
Features by Category
Ticket and Case Management
8.5
32
8.8
140
8.7
33
8.6
139
8.7
33
8.5
133
8.9
32
8.6
131
8.4
33
8.7
135
8.5
33
8.6
134
8.6
32
8.6
131
8.1
31
8.3
124
Generative AI
6.8
13
7.5
66
6.9
13
7.6
66
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.4
129
9.1
33
8.7
135
7.9
27
7.3
81
7.1
24
7.0
81
6.5
24
7.1
77
Platform
7.5
28
7.5
100
7.9
32
8.1
117
8.5
34
8.5
122
7.8
31
7.8
108
8.2
34
8.0
125
8.3
33
8.3
125
Administration
8.8
39
|
Verified
8.6
38
8.8
38
|
Verified
8.0
39
8.9
39
|
Verified
8.2
48
Service Desk
9.2
42
|
Verified
8.8
49
8.9
41
|
Verified
8.8
50
8.9
41
|
Verified
8.3
47
Management
8.6
38
|
Verified
8.3
48
8.6
35
|
Verified
8.8
45
8.6
35
|
Verified
8.9
39
8.7
36
|
Verified
8.5
37
8.1
34
|
Verified
8.5
29
Functionality
9.1
39
|
Verified
8.8
49
8.5
38
|
Verified
8.8
41
8.8
36
|
Verified
8.6
40
8.5
39
|
Verified
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
95
8.5
133
8.6
95
8.8
148
8.8
99
8.7
155
7.9
91
8.1
132
8.1
89
8.1
126
Reporting
8.3
95
8.3
150
8.5
86
8.2
139
8.0
74
8.0
117
Access & Usability
7.2
74
7.4
110
8.1
80
8.4
142
8.6
91
8.5
119
7.8
68
8.2
106
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Vivantio are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management
Vivantio is categorized as Customer Self-Service, Customer Service Automation, IT Asset Management, HR Service Delivery, and HR Case Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Consumer Services
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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