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Compare ManageEngine ServiceDesk Plus and TOPdesk 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Patch Management feature, achieving a perfect score of 10.0, which reviewers mention as crucial for maintaining system security and compliance.
- Reviewers mention that TOPdesk shines in Quality of Support, scoring 9.0, with many users highlighting the responsiveness and helpfulness of the support team as a significant advantage over competitors.
- G2 users indicate that ManageEngine ServiceDesk Plus has a robust Ticketing System with a score of 9.0, where users appreciate the intuitive interface and effective Ticket Assignment capabilities, making it easier to manage workloads.
- Users on G2 report that TOPdesk's Incident Management features, particularly Automate Ticket Routing and Ticket Notifications, are superior, with scores of 9.0 and 9.3 respectively, streamlining their incident response processes.
- Reviewers mention that ManageEngine ServiceDesk Plus offers a comprehensive Reports & Analytics module with a score of 8.8, allowing users to generate detailed insights, which is essential for tracking performance and making data-driven decisions.
- Users say that TOPdesk's Self Service functionality, scoring 8.7, is highly appreciated for its user-friendly design, enabling end-users to resolve issues independently, which enhances overall efficiency in service management.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
TOPdesk
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.5
24
Ease of Use
8.5
216
8.0
23
Ease of Setup
8.1
158
7.3
5
Ease of Admin
8.4
157
Not enough data
Quality of Support
8.1
201
8.8
20
Has the product been a good partner in doing business?
8.3
149
8.3
5
Product Direction (% positive)
8.2
208
9.5
24
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.8
10
|
Verified
8.8
38
|
Verified
8.3
10
|
Verified
8.9
39
|
Verified
8.8
10
|
Verified
Service Desk
9.2
41
|
Verified
8.8
10
|
Verified
8.9
41
|
Verified
8.3
10
|
Verified
8.8
40
|
Verified
8.2
10
|
Verified
Management
8.6
37
|
Verified
8.3
10
|
Verified
8.6
35
|
Verified
8.7
9
|
Verified
8.6
35
|
Verified
8.5
10
|
Verified
8.7
36
|
Verified
8.3
10
|
Verified
8.1
34
|
Verified
8.5
9
|
Verified
Functionality
9.1
38
|
Verified
9.0
10
|
Verified
8.5
38
|
Verified
8.0
9
8.8
36
|
Verified
8.8
10
|
Verified
8.5
38
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.8
19
8.6
95
8.4
20
8.8
99
9.1
19
7.9
91
8.6
18
8.1
89
8.1
18
Reporting
8.3
95
8.2
19
8.5
86
8.4
19
8.0
74
8.3
17
Access & Usability
7.2
74
8.6
15
8.1
80
8.8
18
8.6
91
8.8
16
7.9
67
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
TOPdesk has no discussions with answers
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