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Compare ManageEngine ServiceDesk Plus and TeamDynamix IT Service Management 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(240)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Change Management feature, scoring 8.7, which reviewers mention provides a robust framework for managing changes effectively. In contrast, TeamDynamix IT Service Management scored lower at 7.6, indicating a less comprehensive approach to change management.
- Reviewers mention that ManageEngine's Asset Management capabilities are superior, with a score of 8.7, allowing for detailed tracking and management of IT assets. TeamDynamix, however, received a score of 7.0, suggesting that its asset management features may not be as extensive or user-friendly.
- G2 users highlight the Quality of Support as a strong point for TeamDynamix, which scored 9.3, with many reviewers praising their responsive and helpful customer service. In comparison, ManageEngine ServiceDesk Plus scored 8.2, indicating that while support is good, it may not match the level of service provided by TeamDynamix.
- Users on G2 report that ManageEngine's Reports & Analytics feature is highly effective, scoring 8.8, with reviewers appreciating the depth of reporting options available. TeamDynamix, with a score of 7.7, may not offer the same level of detail or customization in its reporting capabilities.
- Reviewers mention that the Ticket Collaboration feature in TeamDynamix is particularly strong, scoring 9.0, which users say enhances teamwork and communication around ticket resolution. ManageEngine scored 8.5 in this area, indicating it is effective but may not facilitate collaboration as seamlessly as TeamDynamix.
- Users say that ManageEngine ServiceDesk Plus shines in its Workflow capabilities, scoring 8.5, which allows for customizable workflows that adapt to various business needs. TeamDynamix, with a score of 7.5, may not provide the same level of flexibility or user control over workflows.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
TeamDynamix IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.6
216
8.5
50
Ease of Use
8.5
216
8.4
50
Ease of Setup
8.1
157
7.4
32
Ease of Admin
8.4
157
7.9
33
Quality of Support
8.1
201
9.3
49
Has the product been a good partner in doing business?
8.3
149
9.5
31
Product Direction (% positive)
8.2
208
9.5
46
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
38
|
Verified
7.6
31
|
Verified
8.8
38
|
Verified
7.0
28
|
Verified
8.9
39
|
Verified
7.7
34
|
Verified
Service Desk
9.2
41
|
Verified
8.9
34
|
Verified
8.9
41
|
Verified
8.1
33
|
Verified
8.8
40
|
Verified
8.0
35
|
Verified
Management
8.6
37
|
Verified
7.4
29
|
Verified
8.6
35
|
Verified
8.0
27
|
Verified
8.6
35
|
Verified
7.8
23
|
Verified
8.7
36
|
Verified
7.2
23
|
Verified
8.1
34
|
Verified
6.3
15
|
Verified
Functionality
9.1
38
|
Verified
8.9
29
|
Verified
8.5
38
|
Verified
7.8
19
|
Verified
8.8
36
|
Verified
7.9
24
|
Verified
8.5
38
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Incident Management
8.7
93
8.0
22
8.6
95
8.2
21
8.8
99
8.7
23
7.9
91
8.9
22
8.1
89
8.5
21
Reporting
8.3
95
8.4
22
8.5
86
8.0
17
8.0
74
8.1
21
Access & Usability
7.2
74
6.6
17
8.1
80
8.3
21
8.6
91
7.6
19
7.9
67
8.2
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and TeamDynamix IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
TeamDynamix IT Service Management has no discussions with answers
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