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Compare ManageEngine ServiceDesk Plus and Splashtop Remote Support 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Starting at $22.00 1 Concurrent technician seat
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSplashtop Remote Support
Star Rating
(235)4.8 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Support excels in user experience, with many praising its easy deployment and smooth remote connections. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a favorite for daily operations.
- Users say that ManageEngine ServiceDesk Plus offers a comprehensive suite of features, particularly for inventory management and problem logging. Reviewers highlight its extensive integrations with other tools, which enhance its functionality and make it a powerful option for helpdesk needs.
- According to verified reviews, Splashtop Remote Support stands out for its affordable pricing, significantly lower than many competitors. Users have noted that it saves them considerable costs while providing essential remote access and support features all in one application.
- Reviewers mention that ManageEngine ServiceDesk Plus has a steeper learning curve, with some users facing challenges in configuration. However, they also note that once set up, it provides a robust platform for managing support tickets and workflows.
- G2 reviewers highlight the ease of setup and administration in Splashtop Remote Support, with many finding the initial setup process smooth and the admin features straightforward for modifying user access. This simplicity is a significant advantage for teams looking to implement remote support quickly.
- Users report that while ManageEngine ServiceDesk Plus has strong ticket prioritization and notification features, it sometimes struggles to match the specific workflow needs of users, leading to mixed experiences in day-to-day usability compared to the more intuitive interface of Splashtop Remote Support.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Splashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
8.6
216
9.6
194
Ease of Use
8.5
216
9.5
194
Ease of Setup
8.1
158
9.5
165
Ease of Admin
8.4
157
9.4
151
Quality of Support
8.1
201
9.4
156
Has the product been a good partner in doing business?
8.3
149
9.6
145
Product Direction (% positive)
8.2
208
9.4
182
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.4
67
Not enough data
9.0
62
Not enough data
8.6
60
Not enough data
9.2
64
Not enough data
8.7
59
Not enough data
9.1
65
Maintenance
Not enough data
8.8
59
Not enough data
7.9
52
Communication
Not enough data
8.7
58
Not enough data
5.7
47
Not enough data
5.2
45
Not enough data
6.9
49
Security
Not enough data
8.6
56
Not enough data
8.5
56
Device Support
Not enough data
8.7
57
Not enough data
9.1
58
Not enough data
8.8
58
Performance
Not enough data
7.9
51
Generative AI
Not enough data
Feature Not Available
Incident Management
8.7
93
Feature Not Available
8.6
95
6.6
18
8.8
99
6.9
17
7.9
91
8.1
25
8.1
89
Feature Not Available
Reporting
8.3
95
8.0
20
8.5
86
Feature Not Available
8.0
74
Feature Not Available
Access & Usability
7.2
74
8.8
50
8.1
80
Feature Not Available
8.6
91
7.0
19
7.9
67
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Splashtop Remote Support are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Incident Management, and Help Desk
Splashtop Remote Support is categorized as Remote Support, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
24.1%
Computer Software
7.6%
Computer & Network Security
6.3%
Construction
4.0%
Accounting
3.6%
Other
54.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Splashtop Remote Support has no discussions with answers
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