# ManageEngine ServiceDesk Plus vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in user experience, with many praising its **easy deployment** and smooth remote connections. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a favorite for daily operations.
- **Users say** that ManageEngine ServiceDesk Plus offers a comprehensive suite of features, particularly for **inventory management** and problem logging. Reviewers highlight its extensive integrations with other tools, which enhance its functionality and make it a powerful option for helpdesk needs.
- **According to verified reviews** , Splashtop Remote Support stands out for its **affordable pricing** , significantly lower than many competitors. Users have noted that it saves them considerable costs while providing essential remote access and support features all in one application.
- **Reviewers mention** that ManageEngine ServiceDesk Plus has a steeper learning curve, with some users facing challenges in configuration. However, they also note that once set up, it provides a robust platform for managing support tickets and workflows.
- **G2 reviewers highlight** the ease of setup and administration in Splashtop Remote Support, with many finding the initial setup process smooth and the admin features straightforward for modifying user access. This simplicity is a significant advantage for teams looking to implement remote support quickly.
- **Users report** that while ManageEngine ServiceDesk Plus has strong ticket prioritization and notification features, it sometimes struggles to match the specific workflow needs of users, leading to mixed experiences in day-to-day usability compared to the more intuitive interface of Splashtop Remote Support.



| | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 249 | 254 | 
| **Largest Market Segment** | Mid-Market (59.8% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | Starts at $1195  (For 10 technicians annually) | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.6 (221 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 8.5 (221 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 8.1 (162 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 8.4 (159 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 8.1 (205 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (151 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 8.1 (213 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |
| **Splashtop Remote Support** | N/A | N/A |

#### Ticket and Case Management

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (32 reviews) | Not enough data | 
| **Ticket response user experience** | 8.7 (33 reviews) | Not enough data | 
| **Workflow** | 8.7 (33 reviews) | Not enough data | 
| **Response Automation** | 8.9 (32 reviews) | Not enough data | 
| **SLA Management** | 8.4 (33 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.5 (33 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (32 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.1 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 6.8 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 6.9 (13 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Customer Portal** | 8.4 (32 reviews) | Not enough data | 
| **Email to Case** | 9.1 (33 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (27 reviews) | Not enough data | 
| **Social Integration** | 7.1 (24 reviews) | Not enough data | 
| **Voice** | 6.5 (24 reviews) | Not enough data | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Mobile User Support** | 7.5 (28 reviews) | Not enough data | 
| **Customization ** | 7.9 (32 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (34 reviews) | Not enough data | 
| **Integration** | 7.8 (31 reviews) | Not enough data | 
| **Reporting** | 8.2 (34 reviews) | Not enough data | 
| **Dashboards** | 8.3 (33 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Change Management** | 8.8 (39 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.8 (38 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (39 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Help Desk** | 9.2 (42 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.9 (41 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.6 (38 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.6 (35 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.6 (35 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.7 (36 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (34 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Ticketing System** | 9.1 (39 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.5 (38 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.5 (39 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |
| **Splashtop Remote Support** | N/A | N/A |

#### Monitoring

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Constant Monitoring** | 8.9 (29 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.2 (30 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (31 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.4 (6 reviews) | Not enough data | 

#### Management Tools

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Ticket Assignment** | 9.2 (32 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.7 (30 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.9 (29 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 7.6 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (12 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.4 (71 reviews) | 
| **File Sharing** | Not enough data | 8.9 (63 reviews) | 
| **Session Recording** | Not enough data | 8.6 (60 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (67 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (68 reviews) | 

#### Maintenance

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (60 reviews) | 
| **Remote Printing** | Not enough data | 7.9 (52 reviews) | 

#### Communication 

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | 8.7 (58 reviews) | 
| **VoIP** | Not enough data | 5.8 (48 reviews) | 
| **Video Conference Call** | Not enough data | 5.3 (46 reviews) | 
| **Screen Annotations** | Not enough data | 6.9 (49 reviews) | 

#### Security

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (57 reviews) | 
| **Compliance** | Not enough data | 8.5 (56 reviews) | 

#### Device Support

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.7 (57 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.1 (58 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (58 reviews) | 

#### Performance

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (95 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.6 (95 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 8.8 (99 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 7.9 (91 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (89 reviews) | Feature Not Available | 

#### Reporting

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 8.3 (95 reviews) | 8.0 (21 reviews) | 
| **Time Tracking** | 8.5 (86 reviews) | Feature Not Available | 
| **Surveys** | 8.0 (74 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 7.2 (75 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 8.1 (81 reviews) | Feature Not Available | 
| **Active Directory** | 8.6 (91 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 7.9 (69 reviews) | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to ManageEngine ServiceDesk Plus (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine ServiceDesk Plus | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 8.7% | 60.3% | 
| **Mid-Market** | 59.8% | 36.0% | 
| **Enterprise** | 31.5% | 3.8% | 

### By Industry

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3968 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)

---
## Top Discussions

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-splashtop-inc-splashtop-remote-support)