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ManageEngine ServiceDesk Plus
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$39.00 Per Month
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansManageEngine ServiceDesk Plus vs SolarWinds Service Desk
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use, set up, and administer. Reviewers also preferred doing business with SolarWinds Service Desk overall.
- ManageEngine ServiceDesk Plus and SolarWinds Service Desk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.6
691
Ease of Use
8.5
216
9.0
692
Ease of Setup
8.1
158
8.6
567
Ease of Admin
8.4
157
8.9
580
Quality of Support
8.1
201
8.9
665
Has the product been a good partner in doing business?
8.3
149
9.0
560
Product Direction (% positive)
8.2
208
9.0
675
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.7
106
|
Verified
8.8
38
|
Verified
8.5
110
|
Verified
8.9
39
|
Verified
8.4
120
|
Verified
Service Desk
9.2
41
|
Verified
9.3
127
|
Verified
8.9
41
|
Verified
9.2
126
|
Verified
8.8
40
|
Verified
8.7
120
|
Verified
Management
8.6
37
|
Verified
8.2
67
|
Verified
8.6
35
|
Verified
8.8
66
|
Verified
8.6
35
|
Verified
8.5
65
|
Verified
8.7
36
|
Verified
8.1
57
|
Verified
8.1
34
|
Verified
7.5
48
|
Verified
Functionality
9.1
38
|
Verified
9.1
71
|
Verified
8.5
38
|
Verified
8.2
55
|
Verified
8.8
36
|
Verified
8.7
62
|
Verified
8.5
38
|
Verified
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
8.4
77
|
Verified
9.2
30
|
Verified
8.5
86
|
Verified
9.1
31
|
Verified
8.8
91
|
Verified
6.4
6
4.3
10
Management Tools
9.2
32
|
Verified
9.0
97
|
Verified
8.7
30
|
Verified
8.7
98
|
Verified
8.9
29
|
Verified
8.4
84
|
Verified
Generative AI
7.6
12
5.9
25
7.6
12
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.6
428
8.6
95
8.6
424
8.8
99
8.8
458
7.9
91
8.3
412
8.1
89
8.5
396
Reporting
8.3
95
8.4
445
8.5
86
8.2
356
8.0
74
8.1
330
Access & Usability
7.2
74
7.2
359
8.1
80
8.5
400
8.6
91
8.3
340
7.9
67
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SolarWinds Service Desk are categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Help Desk
SolarWinds Service Desk is categorized as IT Asset Management and Software Asset Management Tools
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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