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Compare ManageEngine ServiceDesk Plus and ServiceNow IT Service Management 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its ticket creation user experience, scoring 8.2, while ServiceNow IT Service Management shines with a remarkable score of 9.8, indicating a more intuitive interface for users when creating tickets.
- Reviewers mention that ServiceNow's response automation feature is highly rated at 9.4, significantly outperforming ManageEngine's score of 8.7, suggesting that ServiceNow offers more advanced automation capabilities for handling tickets efficiently.
- G2 users highlight that ManageEngine's asset management feature is robust with a score of 8.7, but ServiceNow's asset management surpasses it slightly at 8.9, indicating a more comprehensive approach to tracking and managing assets.
- Users on G2 report that ServiceNow's SLA management is rated at 8.3, which is slightly better than ManageEngine's 8.1, suggesting that ServiceNow provides more effective tools for managing service level agreements.
- Reviewers mention that ManageEngine's ticket collaboration feature scores 8.5, which is on par with ServiceNow, but users report that ServiceNow's overall workflow management is superior, scoring 9.1, indicating a more streamlined process for handling tickets.
- Users say that while both platforms offer mobile support, ServiceNow's mobile user support is rated at 8.1, compared to ManageEngine's lower score of 7.0, suggesting a more user-friendly mobile experience with ServiceNow.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
ServiceNow IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.6
216
8.9
774
Ease of Use
8.5
216
8.5
993
Ease of Setup
8.1
158
8.1
553
Ease of Admin
8.4
157
8.6
299
Quality of Support
8.1
201
8.5
702
Has the product been a good partner in doing business?
8.3
149
8.8
295
Product Direction (% positive)
8.2
208
8.8
752
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
9.0
233
|
Verified
8.8
38
|
Verified
8.7
223
|
Verified
8.9
39
|
Verified
8.8
235
|
Verified
Service Desk
9.2
41
|
Verified
9.1
244
|
Verified
8.9
41
|
Verified
9.2
245
|
Verified
8.8
40
|
Verified
9.0
235
|
Verified
Management
8.6
37
|
Verified
8.9
226
|
Verified
8.6
35
|
Verified
8.9
213
|
Verified
8.6
35
|
Verified
8.8
215
|
Verified
8.7
36
|
Verified
8.8
210
|
Verified
8.1
34
|
Verified
8.5
198
Functionality
9.1
38
|
Verified
9.3
231
|
Verified
8.5
38
|
Verified
8.8
220
8.8
36
|
Verified
8.7
220
|
Verified
8.5
38
|
Verified
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
8.9
29
|
Verified
8.9
223
|
Verified
9.2
30
|
Verified
9.0
232
|
Verified
9.1
31
|
Verified
9.1
235
|
Verified
6.4
6
7.5
31
Management Tools
9.2
32
|
Verified
9.2
235
|
Verified
8.7
30
|
Verified
9.0
227
8.9
29
|
Verified
8.7
219
|
Verified
Generative AI
7.6
12
8.3
106
7.6
12
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
8.7
93
9.0
302
8.6
95
8.9
301
8.8
99
9.1
307
7.9
91
8.7
296
8.1
89
8.7
289
Reporting
8.3
95
8.7
300
8.5
86
8.7
278
8.0
74
8.4
172
Access & Usability
7.2
74
8.0
235
8.1
80
8.7
288
8.6
91
8.5
256
7.9
67
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Help Desk
ServiceNow IT Service Management is categorized as Configuration Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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