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Compare ManageEngine ServiceDesk Plus and Serviceaide ChangeGear 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansServiceaide ChangeGear
Star Rating
(105)3.9 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Serviceaide ChangeGearSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticket Creation User Experience with a score of 8.2, while Serviceaide ChangeGear falls slightly behind with a score of 8.0. Reviewers mention that the intuitive interface of ServiceDesk Plus makes it easier for technicians to create and manage tickets efficiently.
- Reviewers mention that ManageEngine's Response Automation feature is highly rated at 8.7, allowing for quicker ticket resolutions. In contrast, Serviceaide ChangeGear's automation capabilities are rated lower, which users say can lead to delays in ticket handling.
- G2 users highlight ManageEngine's superior Constant Monitoring capabilities, scoring 8.9, compared to ChangeGear's 7.1. Users report that the proactive monitoring tools in ServiceDesk Plus help in identifying issues before they escalate, enhancing overall service reliability.
- Users on G2 appreciate ManageEngine's Knowledge Base/Ticket Integration at 8.1, which allows for seamless access to information while handling tickets. In contrast, Serviceaide ChangeGear's integration is rated lower at 7.4, with reviewers mentioning that this can hinder the efficiency of support teams.
- Reviewers mention that ManageEngine's Asset Management feature is robust, scoring 8.7, while Serviceaide ChangeGear's asset management is rated at 8.1. Users say that the detailed tracking and reporting capabilities in ServiceDesk Plus provide better insights into asset utilization.
- Users report that ManageEngine ServiceDesk Plus offers a more comprehensive Help Desk experience with a score of 9.1, compared to ChangeGear's 8.4. Reviewers highlight the extensive features and user-friendly design of ServiceDesk Plus, which contribute to a more effective help desk operation.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Serviceaide ChangeGear
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Serviceaide ChangeGear
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.5
95
Ease of Use
8.5
216
8.1
95
Ease of Setup
8.1
158
7.4
71
Ease of Admin
8.4
157
7.6
64
Quality of Support
8.1
201
8.3
88
Has the product been a good partner in doing business?
8.3
149
8.4
63
Product Direction (% positive)
8.2
208
8.5
91
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.9
28
|
Verified
8.8
38
|
Verified
8.4
24
|
Verified
8.9
39
|
Verified
8.6
26
|
Verified
Service Desk
9.2
41
|
Verified
8.6
23
|
Verified
8.9
41
|
Verified
8.8
24
|
Verified
8.8
40
|
Verified
8.7
21
|
Verified
Management
8.6
37
|
Verified
8.6
19
|
Verified
8.6
35
|
Verified
8.2
19
|
Verified
8.6
35
|
Verified
8.3
17
|
Verified
8.7
36
|
Verified
8.0
17
|
Verified
8.1
34
|
Verified
8.3
17
Functionality
9.1
38
|
Verified
9.3
19
|
Verified
8.5
38
|
Verified
8.2
10
8.8
36
|
Verified
7.7
13
|
Verified
8.5
38
|
Verified
8.0
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
7.3
13
|
Verified
9.2
30
|
Verified
7.8
20
|
Verified
9.1
31
|
Verified
8.5
23
|
Verified
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
9.1
22
|
Verified
8.7
30
|
Verified
8.9
22
|
Verified
8.9
29
|
Verified
7.9
19
|
Verified
Generative AI
7.6
12
6.4
6
7.6
12
6.4
6
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.5
49
8.6
95
8.3
51
8.8
99
8.2
58
7.9
91
7.4
49
8.1
89
7.4
39
Reporting
8.3
95
7.8
53
8.5
86
6.9
42
8.0
74
6.9
38
Access & Usability
7.2
74
6.7
22
8.1
80
8.2
48
8.6
91
8.2
50
7.9
67
8.1
30
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Serviceaide ChangeGear are categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Help Desk
Serviceaide ChangeGear has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceaide ChangeGear
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
13.5%
Hospital & Health Care
13.5%
Financial Services
7.7%
Utilities
6.7%
Telecommunications
4.8%
Other
53.8%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Serviceaide ChangeGear has no discussions with answers
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