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Compare ManageEngine ServiceDesk Plus and SAP Solution Manager 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ease of use with a score of 8.5, while SAP Solution Manager struggles with a lower score of 6.7. Reviewers mention that the intuitive interface of ManageEngine makes ticket creation and management straightforward, enhancing user satisfaction.
- Reviewers mention that ManageEngine ServiceDesk Plus offers superior ticket collaboration features, scoring 8.5 compared to SAP Solution Manager's lower performance in this area. Users appreciate the seamless communication and collaboration tools that facilitate teamwork on tickets.
- G2 users highlight the robust reporting capabilities of ManageEngine ServiceDesk Plus, with a score of 8.8, which outshines SAP Solution Manager's score of 8.5. Reviewers say that the detailed analytics and customizable dashboards help teams make informed decisions quickly.
- Users on G2 report that ManageEngine ServiceDesk Plus provides excellent automation features, particularly in ticket routing and prioritization, scoring 8.6 and 8.5 respectively. In contrast, SAP Solution Manager's automation features are perceived as less effective, leading to potential delays in incident management.
- Reviewers mention that ManageEngine ServiceDesk Plus has a strong asset management feature, scoring 8.7, while SAP Solution Manager's asset management is rated lower at 7.5. Users appreciate the comprehensive tracking and management of assets within ManageEngine, which enhances operational efficiency.
- Users say that ManageEngine ServiceDesk Plus shines in its customer support quality, with a score of 8.2, compared to SAP Solution Manager's 7.0. Reviewers report that the responsive support team of ManageEngine significantly improves their overall experience with the software.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SAP Solution Manager
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SAP Solution Manager
No trial information availableRatings
Meets Requirements
8.6
216
8.5
10
Ease of Use
8.5
216
6.7
10
Ease of Setup
8.1
157
Not enough data
Ease of Admin
8.4
157
Not enough data
Quality of Support
8.1
201
7.0
10
Has the product been a good partner in doing business?
8.3
149
Not enough data
Product Direction (% positive)
8.2
208
10.0
9
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.7
9
|
Verified
8.8
38
|
Verified
7.5
8
|
Verified
8.9
39
|
Verified
8.5
8
|
Verified
Service Desk
9.2
41
|
Verified
7.1
7
|
Verified
8.9
41
|
Verified
7.6
7
|
Verified
8.8
40
|
Verified
8.3
8
|
Verified
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
9.0
5
|
Verified
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
SAP Solution Manager has no discussions with answers
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