# ManageEngine ServiceDesk Plus, Request Tracker vs Jira Service Management Comparison

| | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 249 | 10 | 977 | 
| **Largest Market Segment** | Mid-Market (59.8% of reviews) | Enterprise (44.4% of reviews) | Mid-Market (43.2% of reviews) | 
| **Entry Level Price** | Starts at $1195  (For 10 technicians annually) | $25.00 1 User Per Month | 0/agent/month   | 

---
## Top Pros & Cons

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

### Request Tracker

**Not enough data**

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (221 reviews) | 7.3 (8 reviews) | 8.7 (865 reviews) | 
  | **Ease of Use** | 8.5 (221 reviews) | 7.1 (8 reviews) | 8.2 (872 reviews) | 
  | **Ease of Setup** | 8.1 (162 reviews) | Not enough data | 8.0 (478 reviews) | 
  | **Ease of Admin** | 8.4 (159 reviews) | Not enough data | 8.0 (366 reviews) | 
  | **Quality of Support** | 8.1 (205 reviews) | 7.5 (6 reviews) | 8.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (151 reviews) | Not enough data | 8.7 (343 reviews) | 
  | **Product Direction (% positive)** | 8.1 (213 reviews) | 7.1 (8 reviews) | 8.7 (830 reviews) | 

---
## Pricing

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

### Request Tracker

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Month

Description: Per User, Per Month

Key Features:
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users

[Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 103 |

#### Ticket and Case Management

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (32 reviews) | Not enough data | 9.0 (85 reviews) | 
| **Ticket response user experience** | 8.7 (33 reviews) | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | 8.7 (33 reviews) | Not enough data | 8.9 (85 reviews) | 
| **Response Automation** | 8.9 (32 reviews) | Not enough data | 8.9 (80 reviews) | 
| **SLA Management** | 8.4 (33 reviews) | Not enough data | 8.8 (82 reviews) | 
| **Attachments/Screencasts** | 8.5 (33 reviews) | Not enough data | 8.8 (82 reviews) | 
| **Ticket Collaboration** | 8.6 (32 reviews) | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | 8.1 (31 reviews) | Not enough data | 8.5 (77 reviews) | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (13 reviews) | Not enough data | 7.9 (54 reviews) | 
| **AI Text Summarization** | 6.9 (13 reviews) | Not enough data | 7.9 (53 reviews) | 

#### Agentic AI - Help Desk

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Customer Portal** | 8.4 (32 reviews) | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | 9.1 (33 reviews) | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | 7.9 (27 reviews) | Not enough data | 8.3 (73 reviews) | 
| **Social Integration** | 7.1 (24 reviews) | Not enough data | 8.1 (71 reviews) | 
| **Voice** | 6.5 (24 reviews) | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (28 reviews) | Not enough data | 8.1 (84 reviews) | 
| **Customization ** | 7.9 (32 reviews) | Not enough data | 8.4 (86 reviews) | 
| **User, Role, and Access Management** | 8.5 (34 reviews) | Not enough data | 8.9 (89 reviews) | 
| **Integration** | 7.8 (31 reviews) | Not enough data | 8.8 (84 reviews) | 
| **Reporting** | 8.2 (34 reviews) | Not enough data | 8.7 (84 reviews) | 
| **Dashboards** | 8.3 (33 reviews) | Not enough data | 8.7 (81 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 204 |

#### Administration

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Change Management** | 8.8 (39 reviews) ✓ Verified | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (38 reviews) ✓ Verified | Not enough data | 8.5 (160 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.9 (39 reviews) ✓ Verified | Not enough data | 8.9 (171 reviews) ✓ Verified | 

#### Service Desk

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Help Desk** | 9.2 (42 reviews) ✓ Verified | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | 8.9 (41 reviews) ✓ Verified | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | 8.9 (41 reviews) ✓ Verified | Not enough data | 8.8 (179 reviews) ✓ Verified | 

#### Management

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Reporting** | 8.6 (38 reviews) ✓ Verified | Not enough data | 9.0 (154 reviews) ✓ Verified | 
| **Administration Console** | 8.6 (35 reviews) ✓ Verified | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | 8.6 (35 reviews) ✓ Verified | Not enough data | 8.7 (148 reviews) ✓ Verified | 
| **Asset Management** | 8.7 (36 reviews) ✓ Verified | Not enough data | 8.6 (144 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (34 reviews) ✓ Verified | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Ticketing System** | 9.1 (39 reviews) ✓ Verified | Not enough data | 9.2 (160 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (38 reviews) ✓ Verified | Not enough data | 8.8 (150 reviews) | 
| **Alerting** | 8.8 (36 reviews) ✓ Verified | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | 8.5 (39 reviews) ✓ Verified | Not enough data | 8.9 (154 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (81 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | N/A | N/A |

#### Productivity Tools

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Request Tracker** | 7.6/10 | 5 |
| **Jira Service Management** | N/A | N/A |

#### Bug Reporting

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **User Reports & Feedback** | Not enough data | Not enough data | Not enough data | 
| **Tester Reports & Feedback** | Not enough data | Not enough data | Not enough data | 
| **Team Reports & Comments** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Analytics** | Not enough data | 7.3 (5 reviews) | Not enough data | 
| **Bug History** | Not enough data | Not enough data | Not enough data | 
| **Data Retention** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 164 |

#### Monitoring

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Constant Monitoring** | 8.9 (29 reviews) ✓ Verified | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (30 reviews) ✓ Verified | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (31 reviews) ✓ Verified | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | 6.4 (6 reviews) | Not enough data | 8.5 (69 reviews) | 

#### Management Tools

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Ticket Assignment** | 9.2 (32 reviews) ✓ Verified | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | 8.7 (30 reviews) ✓ Verified | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.9 (29 reviews) ✓ Verified | Not enough data | 9.0 (135 reviews) ✓ Verified | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (12 reviews) | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | 7.6 (12 reviews) | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.5 (60 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |
| **Request Tracker** | N/A | N/A |
| **Jira Service Management** | 8.4/10 | 361 |

#### Incident Management

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.7 (95 reviews) | Not enough data | 8.7 (308 reviews) | 
| **Ticket Prioritization** | 8.6 (95 reviews) | Not enough data | 8.8 (314 reviews) | 
| **Ticket Notifications** | 8.8 (99 reviews) | Not enough data | 8.8 (327 reviews) | 
| **Knowledge Base** | 7.9 (91 reviews) | Not enough data | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (89 reviews) | Not enough data | 8.5 (275 reviews) | 

#### Reporting

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Dashboards** | 8.3 (95 reviews) | Not enough data | 8.5 (311 reviews) | 
| **Time Tracking** | 8.5 (86 reviews) | Not enough data | 8.4 (301 reviews) | 
| **Surveys** | 8.0 (74 reviews) | Not enough data | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Mobile** | 7.2 (75 reviews) | Not enough data | 8.1 (226 reviews) | 
| **Self Service** | 8.1 (81 reviews) | Not enough data | 8.6 (281 reviews) | 
| **Active Directory** | 8.6 (91 reviews) | Not enough data | 8.5 (235 reviews) | 
| **Multi-Channel Access** | 7.9 (69 reviews) | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (76 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.4 (73 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Request Tracker (2):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Jira Service Management (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine ServiceDesk Plus | Request Tracker | Jira Service Management | 
|---|---|---|---|
| **Small-Business** | 8.7% | 22.2% | 18.9% | 
| **Mid-Market** | 59.8% | 33.3% | 43.2% | 
| **Enterprise** | 31.5% | 44.4% | 37.9% | 

### By Industry

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

#### Request Tracker

- **Internet:** 22.2%
- **Oil & Energy:** 11.1%
- **Information Technology and Services:** 11.1%
- **Higher Education:** 11.1%
- **Consumer Services:** 11.1%
- **Computer Software:** 11.1%
- **Computer & Network Security:** 11.1%
- **Banking:** 11.1%

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

---
## Alternatives

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (581 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (225 reviews)

### Alternatives to Request Tracker

- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7817 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (892 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12418 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Backlog](https://www.g2.com/products/backlog/reviews) — 4.6/5 stars (432 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4305 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

---
## Top Discussions

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Request Tracker

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-request-tracker-vs-jira-service-management)