Compare ManageEngine ServiceDesk Plus and Request Tracker 
Featured Products
At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$25.00 1 User Per Month
ManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansManageEngine ServiceDesk Plus vs Request Tracker
- Reviewers felt that ManageEngine ServiceDesk Plus meets the needs of their business better than Request Tracker.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over Request Tracker.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.6
219
7.3
8
Ease of Use
8.5
219
7.1
8
Ease of Setup
8.1
161
Not enough data
Ease of Admin
8.4
159
Not enough data
Quality of Support
8.1
203
7.5
6
Has the product been a good partner in doing business?
8.3
151
Not enough data
Product Direction (% positive)
8.2
211
7.1
8
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Management
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Bug Monitoring
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.8
68
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Request Tracker are categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Unique Categories
ManageEngine ServiceDesk Plus has no unique categories
Request Tracker is categorized as Bug Tracking and Shared Inbox
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
Request Tracker has no discussions with answers
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