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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
from $39 Tier based pricing
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansPulseway
Star Rating
(119)4.6 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
from $39 Tier based pricing
Learn more about PulsewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Asset Management capabilities, scoring 9.8, which reviewers mention provides comprehensive tracking and management of IT assets, making it a strong choice for mid-market companies.
- Reviewers mention that Pulseway shines in Mobile Device Access, with a score of 9.3, allowing users to manage their IT infrastructure on-the-go, which is particularly beneficial for small businesses needing flexibility.
- G2 users highlight that ManageEngine ServiceDesk Plus has a robust Ticketing System with a score of 9.3, which reviewers say offers a user-friendly interface and effective ticket management, making it suitable for teams that prioritize customer support.
- Users on G2 report that Pulseway's Remote Access feature, scoring 10.0, is highly praised for its reliability and ease of use, allowing IT teams to troubleshoot issues quickly, which is essential for small businesses with limited resources.
- Reviewers mention that ManageEngine ServiceDesk Plus has a strong focus on ITIL Policy Compliance, scoring 9.6, which users say is crucial for organizations looking to adhere to industry standards and improve service delivery.
- Users say that Pulseway's Performance Monitoring capabilities, with a score of 9.9, are exceptional, providing real-time insights and alerts that help small businesses maintain optimal system performance, which is a key factor for operational efficiency.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Pulseway
Business
from $39
Tier based pricing
From 20 Monitored Systems
- Remote Monitoring and Management
- Instant Alerts
- Native Mobile Apps
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Pulseway
Free Trial is available
Ratings
Meets Requirements
8.6
216
9.0
104
Ease of Use
8.5
216
9.2
104
Ease of Setup
8.1
158
9.0
96
Ease of Admin
8.4
157
9.3
89
Quality of Support
8.1
201
9.0
98
Has the product been a good partner in doing business?
8.3
149
9.4
87
Product Direction (% positive)
8.2
208
9.0
103
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Compliance
Not enough data
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Compatibility
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Management
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
51
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.4
54
|
Verified
Not enough data
8.6
44
Not enough data
8.8
49
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
8.9
53
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.9
15
Not enough data
9.9
17
Not enough data
9.2
15
Not enough data
9.9
14
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.5
14
Not enough data
9.2
15
Not enough data
8.9
14
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
9.8
18
9.2
30
|
Verified
9.7
17
9.1
31
|
Verified
9.2
15
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
8.7
13
8.7
30
|
Verified
9.6
13
8.9
29
|
Verified
9.2
12
Generative AI
7.6
12
5.0
7
7.6
12
5.0
7
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.6
33
Not enough data
9.5
34
Not enough data
8.6
32
Monitoring and Management
Not enough data
9.0
32
Not enough data
8.8
27
Not enough data
8.3
29
Not enough data
9.4
34
Not enough data
9.7
34
Not enough data
9.1
31
Cloud environment support
Not enough data
7.9
25
Not enough data
8.5
29
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
32
Not enough data
8.2
31
Not enough data
7.3
25
Not enough data
9.2
32
Not enough data
8.6
27
Not enough data
8.7
29
Maintenance
Not enough data
9.4
34
Not enough data
7.1
26
Communication
Not enough data
7.9
29
Not enough data
4.7
24
Not enough data
4.6
24
Not enough data
5.5
26
Security
Not enough data
7.3
28
Not enough data
7.9
27
Device Support
Not enough data
9.1
31
Not enough data
8.9
32
Not enough data
8.7
33
Performance
Not enough data
8.5
33
Functionality
Not enough data
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Performance
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.4
33
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Pulseway are categorized as Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Pulseway is categorized as Server Monitoring, Remote Monitoring & Management (RMM), Server Backup, Patch Management, Remote Support, Endpoint Management, Online Backup, Network Monitoring, and PC Backup
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pulseway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
28.9%
Computer & Network Security
11.4%
Computer Software
5.3%
Hospital & Health Care
4.4%
Financial Services
3.5%
Other
46.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What can Pulseway monitor?
1 Comment
SM
Servers, PC's, Windows, Mac, Linux, etc.Read more
Pulseway has no more discussions with answers
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