Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and Proactivanet 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansProactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System with a score of 9.0, providing a robust platform for managing tickets effectively. In contrast, Proactivanet shines with its Automate Ticket Routing feature, scoring 9.4, which enhances efficiency in directing tickets to the appropriate teams.
- Reviewers mention that Proactivanet's Knowledge Base integration is highly rated at 9.0, making it easier for users to find solutions quickly. Meanwhile, ManageEngine's Knowledge Base scored lower at 8.0, indicating room for improvement in this area.
- G2 users highlight the superior Quality of Support from Proactivanet, which received a score of 9.5, compared to ManageEngine's 8.2. This suggests that Proactivanet may provide more responsive and helpful customer service.
- Users on G2 report that ManageEngine ServiceDesk Plus has a strong Asset Management feature with a score of 9.8, which is crucial for tracking IT assets. Proactivanet also performs well in this area but with a slightly lower score, indicating ManageEngine's edge in asset tracking capabilities.
- Reviewers say that Proactivanet's Time Tracking feature is particularly effective, scoring 9.3, which helps teams manage their time efficiently. In comparison, ManageEngine's time tracking capabilities are rated lower at 8.5, suggesting that users may find Proactivanet's tools more beneficial for time management.
- Users report that ManageEngine's Mobile User Support is rated at 7.2, indicating some limitations in mobile functionality. In contrast, Proactivanet offers better mobile support with a score of 8.2, making it a more suitable choice for teams that require mobile access to their service desk.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Proactivanet
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Proactivanet
No trial information availableRatings
Meets Requirements
8.6
216
9.4
61
Ease of Use
8.5
216
9.3
62
Ease of Setup
8.1
158
8.9
60
Ease of Admin
8.4
157
9.1
56
Quality of Support
8.1
201
9.5
60
Has the product been a good partner in doing business?
8.3
149
9.6
55
Product Direction (% positive)
8.2
208
10.0
61
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Incident Management
8.7
93
9.4
46
8.6
95
9.4
46
8.8
99
9.5
47
7.9
91
9.0
44
8.1
89
9.0
41
Reporting
8.3
95
8.7
45
8.5
86
9.3
46
8.0
74
8.8
43
Access & Usability
7.2
74
8.2
39
8.1
80
9.2
44
8.6
91
9.4
45
7.9
67
9.0
37
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Proactivanet are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Incident Management, and Help Desk
Proactivanet is categorized as IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Proactivanet has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
