Compare ManageEngine ServiceDesk Plus and osTicket 
Featured Products
At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(245)4.2 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansManageEngine ServiceDesk Plus vs osTicket
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. However, reviewers preferred doing business with osTicket overall.
- Reviewers felt that osTicket meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
osTicket
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.6
219
8.8
41
Ease of Use
8.5
219
8.2
41
Ease of Setup
8.1
161
8.0
29
Ease of Admin
8.4
159
8.3
29
Quality of Support
8.1
203
6.9
27
Has the product been a good partner in doing business?
8.3
151
8.4
24
Product Direction (% positive)
8.2
211
8.8
39
Features by Category
Ticket and Case Management
8.5
32
8.6
32
|
Verified
8.7
33
8.7
32
|
Verified
8.7
33
8.0
31
|
Verified
8.9
32
8.4
29
|
Verified
8.4
33
8.0
24
8.5
33
7.7
30
8.6
32
8.3
31
|
Verified
8.1
31
7.3
17
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.1
24
|
Verified
9.1
33
9.0
27
7.9
27
5.3
10
|
Verified
7.1
24
5.3
10
6.5
24
4.0
7
Platform
7.5
28
5.4
16
7.9
32
7.1
23
|
Verified
8.5
34
8.8
25
|
Verified
7.8
31
6.8
13
|
Verified
8.2
34
7.2
26
|
Verified
8.3
33
7.8
27
|
Verified
Administration
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Management
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.8
68
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and osTicket are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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