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Compare ManageEngine ServiceDesk Plus and osTicket 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in Quality of Support with a score of 8.2, while osTicket falls short with a score of 6.9. Reviewers mention that the responsiveness and helpfulness of the support team in ManageEngine significantly enhance the user experience.
- Reviewers say that the Ticket Creation User Experience is more favorable in osTicket, scoring 8.6 compared to ManageEngine's 8.2. Users appreciate the intuitive interface and ease of ticket submission in osTicket, making it more accessible for small businesses.
- G2 users highlight that ManageEngine ServiceDesk Plus offers superior Asset Management capabilities with a score of 9.8, while osTicket's score of 7.3 indicates a lack of comprehensive asset tracking features. Reviewers mention that ManageEngine's detailed asset tracking helps in better resource management.
- Users on G2 report that ManageEngine's Automation features, scoring 8.4, provide a more streamlined workflow compared to osTicket's 8.0. Reviewers mention that the ability to automate ticket routing and notifications in ManageEngine saves time and reduces manual errors.
- Reviewers mention that the Knowledge Base integration in osTicket, scoring 8.0, is more user-friendly than ManageEngine's 8.1. Users appreciate the ease of accessing help articles directly from the ticketing interface in osTicket, which enhances self-service capabilities.
- Users say that ManageEngine ServiceDesk Plus shines in Reporting with a score of 8.4, while osTicket's score of 7.2 indicates limitations in reporting features. Reviewers mention that the customizable dashboards and detailed analytics in ManageEngine provide valuable insights for decision-making.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
osTicket
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.6
216
8.8
41
Ease of Use
8.5
216
8.2
41
Ease of Setup
8.1
158
8.0
29
Ease of Admin
8.4
157
8.3
29
Quality of Support
8.1
201
6.9
27
Has the product been a good partner in doing business?
8.3
149
8.4
24
Product Direction (% positive)
8.2
208
8.8
39
Features by Category
Ticket and Case Management
8.5
32
8.6
32
|
Verified
8.7
33
8.7
32
|
Verified
8.6
32
8.0
31
|
Verified
8.9
31
8.4
29
|
Verified
8.4
32
8.0
24
8.5
33
7.7
30
8.6
32
8.3
31
|
Verified
8.1
31
7.3
17
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.1
24
|
Verified
9.1
33
9.0
27
7.9
27
5.3
10
|
Verified
7.1
24
5.3
10
6.5
24
4.0
7
Platform
7.5
28
5.4
16
7.9
32
7.1
23
|
Verified
8.5
34
8.8
25
|
Verified
7.8
31
6.8
13
|
Verified
8.2
34
7.2
26
|
Verified
8.3
33
7.8
27
|
Verified
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and osTicket are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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