Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and OpenText Service Management Automation X (SMAX) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansOpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText SMAX excels in Change Management with a score of 9.2, indicating a robust framework for managing changes effectively, while ManageEngine ServiceDesk Plus has a slightly lower score of 8.7, suggesting it may not be as comprehensive in this area.
- Reviewers mention that ManageEngine ServiceDesk Plus shines in Reports & Analytics with a score of 8.8, providing detailed insights and customizable reports, whereas OpenText SMAX has a score of 8.3, which may limit the depth of analytics available to users.
- G2 users highlight that OpenText SMAX offers superior Asset Management capabilities with a score of 9.8, making it a preferred choice for organizations needing detailed asset tracking, compared to ManageEngine's score of 8.6, which may not meet the same level of detail.
- Users on G2 report that ManageEngine ServiceDesk Plus has a better Ease of Use rating of 8.5, making it more user-friendly for technicians, while OpenText SMAX has a score of 7.9, which could present a steeper learning curve for new users.
- Reviewers mention that OpenText SMAX provides excellent Workflow Management with a score of 9.6, allowing for seamless process automation, while ManageEngine ServiceDesk Plus scores lower at 8.7, indicating potential limitations in workflow customization.
- Users say that ManageEngine ServiceDesk Plus offers a more effective Ticket Notifications system with a score of 8.8, ensuring timely updates for users, while OpenText SMAX's score of 8.5 suggests it may not be as responsive in notifying users about ticket status changes.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
OpenText Service Management Automation X (SMAX)
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
OpenText Service Management Automation X (SMAX)
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.5
67
Ease of Use
8.5
216
7.9
67
Ease of Setup
8.1
157
7.3
40
Ease of Admin
8.4
157
7.6
40
Quality of Support
8.1
201
7.9
66
Has the product been a good partner in doing business?
8.3
149
8.3
40
Product Direction (% positive)
8.2
208
7.8
63
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
9.2
6
|
Verified
8.8
38
|
Verified
8.5
8
|
Verified
8.9
39
|
Verified
8.1
7
|
Verified
Service Desk
9.2
41
|
Verified
9.3
7
|
Verified
8.9
41
|
Verified
8.8
8
|
Verified
8.8
40
|
Verified
9.0
7
|
Verified
Management
8.6
37
|
Verified
8.3
8
|
Verified
8.6
35
|
Verified
8.7
5
|
Verified
8.6
35
|
Verified
7.9
7
|
Verified
8.7
36
|
Verified
7.9
7
|
Verified
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
8.8
8
|
Verified
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
8.3
7
|
Verified
8.5
38
|
Verified
8.1
7
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.6
14
8.6
95
8.2
14
8.8
99
8.5
14
7.9
91
8.1
13
8.1
89
8.3
11
Reporting
8.3
95
7.9
13
8.5
86
7.8
13
8.0
74
8.3
11
Access & Usability
7.2
74
7.6
11
8.1
80
8.5
13
8.6
91
8.2
11
7.9
67
7.4
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and OpenText Service Management Automation X (SMAX) are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
OpenText Service Management Automation X (SMAX) has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
OpenText Service Management Automation X (SMAX) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
