Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and Odoo Help Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (81.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansOdoo Help Desk
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Odoo Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ticket creation user experience with a score of 8.2, while Odoo Help Desk shines even brighter with a score of 9.2, indicating a more intuitive interface for users when creating tickets.
- Reviewers mention that ManageEngine's workflow management is rated at 8.5, significantly higher than Odoo's 6.9, suggesting that ManageEngine provides a more robust and efficient workflow for handling tickets and incidents.
- G2 users highlight the superior SLA management capabilities of ManageEngine ServiceDesk Plus, scoring 8.1 compared to Odoo's 6.9, which indicates that ManageEngine offers better tools for ensuring service level agreements are met.
- Users on G2 appreciate the asset management features of ManageEngine, which scored an impressive 9.8, while Odoo's asset management received a lower score, suggesting that ManageEngine provides more comprehensive tools for tracking and managing assets.
- Reviewers mention that ManageEngine's quality of support is rated at 8.2, which is notably higher than Odoo's 6.4, indicating that users may find more reliable and effective support when using ManageEngine.
- Users say that the reporting capabilities of ManageEngine ServiceDesk Plus are rated at 8.8, which is higher than Odoo's 7.7, suggesting that ManageEngine offers more detailed and useful reporting tools for analyzing service desk performance.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Odoo Help Desk
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Odoo Help Desk
No trial information availableRatings
Meets Requirements
8.6
216
7.3
11
Ease of Use
8.5
216
7.7
11
Ease of Setup
8.1
157
7.3
11
Ease of Admin
8.4
157
6.9
6
Quality of Support
8.1
201
6.3
10
Has the product been a good partner in doing business?
8.3
149
7.7
5
Product Direction (% positive)
8.2
208
8.8
10
Features by Category
Ticket and Case Management
8.5
32
9.0
7
8.7
33
8.6
7
8.6
32
6.9
7
8.9
31
7.2
6
8.4
32
6.7
7
8.5
33
8.1
7
8.6
32
8.3
7
8.1
31
8.6
7
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.1
7
9.1
33
8.6
7
7.9
27
6.0
7
7.1
24
5.7
7
6.5
24
5.3
6
Platform
7.5
28
7.4
7
7.9
32
6.0
7
8.5
34
8.8
7
7.8
31
6.9
6
8.2
34
7.6
7
8.3
33
7.9
7
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Odoo Help Desk are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Odoo Help Desk has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Wholesale
9.1%
Retail
9.1%
Medical Devices
9.1%
Media Production
9.1%
Marketing and Advertising
9.1%
Other
54.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Odoo Help Desk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
