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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (46.1% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansMicrosoft System Center
Star Rating
(585)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ticket creation user experience with a score of 8.2, while Microsoft System Center falls slightly behind with a score of 8.6 for its ticketing system. Reviewers mention that the intuitive interface of ManageEngine makes it easier for technicians to create and manage tickets efficiently.
- Reviewers mention that ManageEngine ServiceDesk Plus offers superior automation features, scoring 8.7 in response automation, compared to Microsoft System Center's score of 8.8. Users on G2 appreciate the seamless ticket routing and prioritization capabilities in ManageEngine, which enhance workflow efficiency.
- G2 users highlight the strong asset management capabilities of both products, with ManageEngine scoring 8.7 and Microsoft System Center scoring 8.6. However, users report that ManageEngine's asset tracking features are more user-friendly, making it easier to manage and monitor assets effectively.
- Users say that ManageEngine ServiceDesk Plus shines in its reporting and analytics features, scoring 8.8, while Microsoft System Center scores 8.7. Reviewers mention that the customizable dashboards in ManageEngine provide better insights into ticketing trends and performance metrics.
- Reviewers mention that ManageEngine ServiceDesk Plus has a higher ease of use rating (8.5) compared to Microsoft System Center (7.7). Users report that the straightforward setup process and user-friendly interface of ManageEngine make it a preferred choice for teams looking for quick deployment.
- Users on G2 report that ManageEngine ServiceDesk Plus has a more robust knowledge base integration, scoring 8.0, compared to Microsoft System Center's 8.1. Reviewers mention that the ability to easily access and integrate knowledge articles directly into tickets enhances the support experience in ManageEngine.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Microsoft System Center
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Microsoft System Center
No trial information availableRatings
Meets Requirements
8.6
216
8.6
478
Ease of Use
8.5
216
7.7
477
Ease of Setup
8.1
158
7.0
320
Ease of Admin
8.4
157
7.9
323
Quality of Support
8.1
201
8.0
444
Has the product been a good partner in doing business?
8.3
149
8.1
298
Product Direction (% positive)
8.2
208
7.4
461
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.7
62
|
Verified
8.8
38
|
Verified
8.6
63
|
Verified
8.9
39
|
Verified
8.7
65
|
Verified
Service Desk
9.2
41
|
Verified
8.7
58
|
Verified
8.9
41
|
Verified
8.5
59
|
Verified
8.8
40
|
Verified
8.3
59
|
Verified
Management
8.6
37
|
Verified
8.9
16
|
Verified
8.6
35
|
Verified
8.5
16
|
Verified
8.6
35
|
Verified
8.6
13
|
Verified
8.7
36
|
Verified
8.7
13
|
Verified
8.1
34
|
Verified
8.3
13
Functionality
9.1
38
|
Verified
8.6
13
|
Verified
8.5
38
|
Verified
8.5
14
8.8
36
|
Verified
9.0
16
|
Verified
8.5
38
|
Verified
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
Not enough data
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Monitoring
Not enough data
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Generative AI
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
12
Platform
Not enough data
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Security
Not enough data
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Microsoft System Center are categorized as IT Service Management (ITSM) Tools
Unique Categories
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
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