# ManageEngine ServiceDesk Plus, Microsoft Intune Enterprise Application Management vs ManageEngine Endpoint Central Comparison

| | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 249 | 266 | 1,104 | 
| **Largest Market Segment** | Mid-Market (59.8% of reviews) | Enterprise (41.4% of reviews) | Mid-Market (65.6% of reviews) | 
| **Entry Level Price** | Starts at $1195  (For 10 technicians annually) | No pricing available | Free | 

---
## Top Pros & Cons

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

### Microsoft Intune Enterprise Application Management

Pros:
- Centralized Management (21 reviews)
- Security (21 reviews)

Cons:
- Setup Complexity (13 reviews)
- Complexity (12 reviews)

### ManageEngine Endpoint Central

Pros:
- Ease of Use (472 reviews)
- Patch Management (407 reviews)

Cons:
- Missing Features (154 reviews)
- Feature Issues (119 reviews)

---
## Ratings Comparison
| Rating | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (221 reviews) | 9.0 (193 reviews) | 8.8 (930 reviews) | 
  | **Ease of Use** | 8.5 (221 reviews) | 8.6 (194 reviews) | 8.7 (970 reviews) | 
  | **Ease of Setup** | 8.1 (162 reviews) | 8.3 (150 reviews) | 8.6 (886 reviews) | 
  | **Ease of Admin** | 8.4 (159 reviews) | 8.6 (136 reviews) | 8.8 (852 reviews) | 
  | **Quality of Support** | 8.1 (205 reviews) | 8.4 (185 reviews) | 8.4 (872 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (151 reviews) | 8.9 (133 reviews) | 8.9 (816 reviews) | 
  | **Product Direction (% positive)** | 8.1 (213 reviews) | 9.4 (186 reviews) | 9.3 (913 reviews) | 

---
## Pricing

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

### Microsoft Intune Enterprise Application Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine Endpoint Central

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: Free upto 25 endpoints

Key Features:
- Onboarding and Enrollment 
- Device Provisioning
- Two Factor Authentication

[Browse all 5 editions](https://www.g2.com/products/manageengine-endpoint-central/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Ticket and Case Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (32 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.7 (33 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.7 (33 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.9 (32 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.4 (33 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.5 (33 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.6 (32 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.1 (31 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (13 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.9 (13 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Customer Portal** | 8.4 (32 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 9.1 (33 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.9 (27 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.1 (24 reviews) | Not enough data | Not enough data | 
| **Voice** | 6.5 (24 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (28 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.9 (32 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.5 (34 reviews) | Not enough data | Not enough data | 
| **Integration** | 7.8 (31 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (34 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (33 reviews) | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Administration

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Change Management** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | 8.8 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reports & Analytics** | 8.9 (39 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Service Desk

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Help Desk** | 9.2 (42 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Incident Reports** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Process Workflow** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Reporting** | 8.6 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administration Console** | 8.6 (35 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Access Management** | 8.6 (35 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | 8.7 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Policy Dictation** | 8.1 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Functionality

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Ticketing System** | 9.1 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance Logging** | 8.5 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Alerting** | 8.8 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automation** | 8.5 (39 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | 8.2/10 | 98 |
| **ManageEngine Endpoint Central** | 8.1/10 | 361 |

#### Scope

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.8 (64 reviews) | 8.6 (285 reviews) | 
| **Multi-OS Support** | Not enough data | 8.5 (68 reviews) | 8.6 (299 reviews) | 

#### Security

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.3 (66 reviews) | 8.7 (309 reviews) | 
| **Endpoint Protection** | Not enough data | 8.9 (68 reviews) | 8.2 (291 reviews) | 
| **Remote Wiping** | Not enough data | 9.0 (63 reviews) | 8.0 (260 reviews) | 

#### Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (70 reviews) | 8.5 (283 reviews) | 
| **Device Configuration** | Not enough data | 9.1 (70 reviews) | 8.6 (293 reviews) | 
| **Device Compliance** | Not enough data | 8.9 (68 reviews) | 8.7 (287 reviews) | 
| **Usage Information** | Not enough data | 8.8 (64 reviews) | 8.7 (279 reviews) | 
| **Data Separation** | Not enough data | 8.5 (57 reviews) | 8.1 (248 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | 7.9 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (8 reviews) | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (15 reviews) | 7.7 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (8 reviews) | 7.0 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (8 reviews) | 7.2 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (9 reviews) | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.7 (8 reviews) | 7.5 (22 reviews) | 

### Endpoint Protection Platforms

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Administration

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Compliance** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Device Control** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **System Isolation** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Automated Remediation** | Not enough data | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Behavioral Analysis** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Monitoring

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Constant Monitoring** | 8.9 (29 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Timely Alerts** | 9.2 (30 reviews) ✓ Verified | Not enough data | Not enough data | 
| **TIcket Accuracy** | 9.1 (31 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI Monitoring** | 6.4 (6 reviews) | Not enough data | Not enough data | 

#### Management Tools

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Ticket Assignment** | 9.2 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Standardization** | 8.7 (30 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lifecycle Visualization** | 8.9 (29 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (12 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (12 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | 8.7/10 | 33 |

#### ServiceNow Apps

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 8.4 (25 reviews) | 
| **Value** | Not enough data | Not enough data | 8.8 (27 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | 8.0/10 | 50 |
| **ManageEngine Endpoint Central** | 7.2/10 | 314 |

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.0 (47 reviews) | 7.2 (309 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### Incident Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.7 (95 reviews) | Not enough data | Not enough data | 
| **Ticket Prioritization** | 8.6 (95 reviews) | Not enough data | Not enough data | 
| **Ticket Notifications** | 8.8 (99 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 7.9 (91 reviews) | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (89 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Dashboards** | 8.3 (95 reviews) | Not enough data | Not enough data | 
| **Time Tracking** | 8.5 (86 reviews) | Not enough data | Not enough data | 
| **Surveys** | 8.0 (74 reviews) | Not enough data | Not enough data | 

#### Access & Usability

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Mobile** | 7.2 (75 reviews) | Not enough data | Not enough data | 
| **Self Service** | 8.1 (81 reviews) | Not enough data | Not enough data | 
| **Active Directory** | 8.6 (91 reviews) | Not enough data | Not enough data | 
| **Multi-Channel Access** | 7.9 (69 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | N/A | N/A |

#### System Control

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine Endpoint Central** | 7.8/10 | 409 |

#### Analysis

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 7.5 (325 reviews) | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 7.7 (312 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.8 (381 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 8.2 (325 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 8.7 (371 reviews) | 
| **IT Knowledge Management** | Not enough data | Not enough data | 8.1 (333 reviews) | 

#### Security

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 8.2 (334 reviews) | 
| **Patch Management** | Not enough data | Not enough data | 9.0 (395 reviews) | 
| **Disaster Recovery** | Not enough data | Not enough data | 7.2 (300 reviews) | 
| **Service Management** | Not enough data | Not enough data | 8.2 (336 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 7.8 (309 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (10 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (9 reviews) | 

---
## Categories

**Unique to ManageEngine ServiceDesk Plus (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Microsoft Intune Enterprise Application Management (2):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to ManageEngine Endpoint Central (7):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Endpoint Protection Platforms](https://www.g2.com/categories/endpoint-protection-platforms), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine ServiceDesk Plus | Microsoft Intune Enterprise Application Management | ManageEngine Endpoint Central | 
|---|---|---|---|
| **Small-Business** | 8.7% | 17.6% | 10.5% | 
| **Mid-Market** | 59.8% | 41.0% | 65.6% | 
| **Enterprise** | 31.5% | 41.4% | 23.9% | 

### By Industry

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

#### Microsoft Intune Enterprise Application Management

- **Information Technology and Services:** 28.9%
- **Computer & Network Security:** 5.9%
- **Computer Software:** 5.4%
- **Financial Services:** 5.4%
- **Non-Profit Organization Management:** 3.8%
- **Higher Education:** 3.3%
- **Pharmaceuticals:** 2.9%
- **Telecommunications:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 2.1%
- **Other:** 37.2%

#### ManageEngine Endpoint Central

- **Information Technology and Services:** 15.0%
- **Financial Services:** 6.6%
- **Hospital & Health Care:** 4.6%
- **Banking:** 4.5%
- **Manufacturing:** 4.4%
- **Computer Software:** 3.6%
- **Computer & Network Security:** 3.4%
- **Government Administration:** 3.4%
- **Construction:** 2.4%
- **Insurance:** 2.0%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1171 reviews)

### Alternatives to Microsoft Intune Enterprise Application Management

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1171 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (204 reviews)
- [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (137 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (760 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (382 reviews)
- [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) — 3.8/5 stars (376 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)

### Alternatives to ManageEngine Endpoint Central

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1171 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3972 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (760 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (427 reviews)
- [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (137 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (245 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

---
## Top Discussions

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Microsoft Intune Enterprise Application Management

- Title: [What is Microsoft Intune used for?](https://www.g2.com/discussions/what-is-microsoft-intune-used-for) — 4 comments
  > **Top comment:** "Managing devices in a hybrid environment.  Including device compliance, configuration, software deployment and security baselines. It also ties into M365..."
- Title: [Is Microsoft Intune free?](https://www.g2.com/discussions/is-microsoft-intune-free) — 3 comments
  > **Top comment:** "Free for 30 days. There are other pricing packages available.
"
- Title: [Wjat is the best way to win?](https://www.g2.com/discussions/32819-wjat-is-the-best-way-to-win) — 2 comments, 1 upvote
  > **Top comment:** "You can't win if you don't play the game."

### ManageEngine Endpoint Central

- Title: [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) — 3 comments
  > **Top comment:** "Manage Engine desktop central is the wonderful sistem for asset management, for patch management and for MDM .  "
- Title: [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) — 1 comment, 1 upvote
  > **Top comment:** "Manage Engine is a brand and managed by Zoho Corporation"
- Title: [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) — 1 comment
  > **Top comment:** "ManageEngine Destop is an excellent way to manage updates and security on your devices. The generosity of allowing up to 25 devices free is a wonderful..."
- Title: [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) — 1 comment
  > **Top comment:** "Unified Endpoint Management"
- Title: [What is the easiest way to apply the policies and assignments to a new system?](https://www.g2.com/discussions/what-is-the-easiest-way-to-apply-the-policies-and-assignments-to-a-new-system) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Sabin,

You can group a specific computers ( via the custom group feature) automatically based on a set of rules, and deploy policies to those..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-microsoft-intune-enterprise-application-management-vs-manageengine-endpoint-central)