Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and ManageEngine SupportCenter Plus 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (41.7% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in ticket creation user experience with a score of 8.2, while ManageEngine SupportCenter Plus shines in ticket response user experience, scoring 9.0. Reviewers mention that the intuitive interface of ServiceDesk Plus makes it easier for technicians to create tickets quickly.
- Reviewers say that ManageEngine ServiceDesk Plus offers superior workflow management with a score of 8.5, compared to SupportCenter Plus's 7.7. Users highlight the customizable workflows in ServiceDesk Plus that allow for better alignment with their specific processes.
- G2 users mention that the asset management capabilities of ManageEngine ServiceDesk Plus are robust, scoring 9.8, while SupportCenter Plus falls behind with a score of 8.6. Reviewers appreciate the detailed asset tracking features in ServiceDesk Plus that help in maintaining an accurate inventory.
- Users on G2 report that ManageEngine ServiceDesk Plus provides better reporting and analytics features, scoring 8.8, compared to SupportCenter Plus's 7.9. Reviewers say the dashboards in ServiceDesk Plus are more visually appealing and easier to interpret, aiding in decision-making.
- Reviewers mention that ManageEngine ServiceDesk Plus has a higher quality of support, scoring 8.2, while SupportCenter Plus only scores 7.0. Users appreciate the responsiveness and helpfulness of the support team in ServiceDesk Plus, which enhances their overall experience.
- Users say that ManageEngine ServiceDesk Plus offers better automation features, particularly in ticket routing and prioritization, with scores of 8.6 and 8.5 respectively, while SupportCenter Plus scores lower in these areas. Reviewers highlight the efficiency gained from these automation features in ServiceDesk Plus, which reduces manual workload.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
ManageEngine SupportCenter Plus
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
ManageEngine SupportCenter Plus
No trial information availableRatings
Meets Requirements
8.6
216
7.5
10
Ease of Use
8.5
216
8.3
10
Ease of Setup
8.1
158
Not enough data
Ease of Admin
8.4
157
Not enough data
Quality of Support
8.1
201
7.0
9
Has the product been a good partner in doing business?
8.3
149
Not enough data
Product Direction (% positive)
8.2
208
7.7
10
Features by Category
Ticket and Case Management
8.5
32
9.0
7
8.7
33
8.1
8
8.6
32
7.7
8
8.9
31
7.9
8
8.4
32
7.7
8
8.5
33
7.3
8
8.6
32
8.1
8
8.1
31
6.3
8
Generative AI
6.8
13
6.5
8
6.9
13
6.5
8
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.3
8
9.1
33
7.7
8
7.9
27
6.7
8
7.1
24
5.6
8
6.5
24
5.2
8
Platform
7.5
28
6.5
8
7.9
32
7.5
8
8.5
34
8.8
8
7.8
31
6.3
8
8.2
34
7.9
8
8.3
33
7.9
8
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and ManageEngine SupportCenter Plus are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What is ManageEngine SupportCenter Plus used for?
1 Comment
DK
HelpDesk ticketing solutionRead more
ManageEngine SupportCenter Plus has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
