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Compare ManageEngine ServiceDesk Plus MSP and SysAid 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in its ticket creation user experience, scoring 8.8, which reviewers mention makes it intuitive and user-friendly, while ManageEngine ServiceDesk Plus MSP has a slightly lower score of 8.6, indicating room for improvement in this area.
- Reviewers mention that SysAid's automation features, particularly in ticket routing, are highly effective with a score of 9.1, whereas ManageEngine's ticket prioritization shines with a score of 9.3, suggesting it has a more robust system for managing urgent tickets.
- G2 users highlight SysAid's strong reporting capabilities, scoring 8.9, which reviewers say provides comprehensive insights, while ManageEngine's reporting features, although solid at 8.8, are noted to be less user-friendly according to some users.
- Users on G2 report that SysAid's asset management features are particularly strong, with a score of 8.8, allowing for effective tracking and management, while ManageEngine's asset management is rated the same but lacks some advanced features that users desire.
- Reviewers mention that SysAid's self-service options are rated highly at 8.8, making it easier for users to resolve issues independently, while ManageEngine's self-service capabilities, although functional, do not provide the same level of user satisfaction.
- Users say that SysAid's quality of support is rated at 9.0, with many reviewers praising the responsiveness and helpfulness of the support team, while ManageEngine's support, rated at 8.3, is seen as adequate but not as proactive or comprehensive as SysAid's.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.9
587
Ease of Use
8.2
10
8.9
590
Ease of Setup
7.8
6
8.5
519
Ease of Admin
8.3
6
8.8
516
Quality of Support
8.3
9
9.0
579
Has the product been a good partner in doing business?
8.9
6
9.1
508
Product Direction (% positive)
6.5
10
9.1
558
Features by Category
Ticket and Case Management
Not enough data
8.9
43
Not enough data
8.7
45
Not enough data
8.4
45
Not enough data
8.2
43
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
45
Not enough data
8.2
45
Not enough data
8.7
45
Not enough data
8.7
44
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
8.8
270
|
Verified
Service Desk
Not enough data
9.5
287
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.9
255
|
Verified
Management
Not enough data
8.7
251
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
262
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
9.3
5
8.9
418
8.9
6
9.1
426
7.3
5
8.4
388
6.7
5
8.5
375
Reporting
8.3
6
8.6
415
7.8
6
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
8.3
5
9.0
384
Not enough data
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and SysAid are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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