Compare ManageEngine ServiceDesk Plus MSP and SysAid 
Featured Products
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSysAid
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in user experience, highlighting its user-friendly design and the ability to automate ticketing processes. Users appreciate the AI features that assist in ticket resolution and provide weekly performance insights, making it easier to track IT department activities.
- According to verified reviews, ManageEngine ServiceDesk Plus MSP offers strong customization options, allowing users to modify workflows to fit their organization's needs. This flexibility is praised for streamlining processes, although some users note that it may require more configuration effort compared to SysAid.
- Reviewers mention that SysAid's implementation process is notably quick and intuitive, with many users appreciating the seamless onboarding experience. In contrast, ManageEngine ServiceDesk Plus MSP has received feedback indicating that while it is manageable, the setup can be less straightforward for some users.
- Users say that SysAid provides excellent support quality, with a score that reflects its responsiveness and helpfulness. This is contrasted by ManageEngine ServiceDesk Plus MSP, which, while still rated positively, has received feedback indicating that its support could be improved in terms of speed and effectiveness.
- G2 reviewers highlight SysAid's strong performance in automation and self-service capabilities, which significantly reduce IT workload. Users find these features enhance efficiency, whereas ManageEngine ServiceDesk Plus MSP, while customizable, may not offer the same level of automation, leading to a more manual workload for some users.
- According to recent feedback, SysAid's ticket prioritization and notification features are well-received, with users appreciating the clarity and organization they bring to ticket management. In comparison, ManageEngine ServiceDesk Plus MSP offers multiple ticket views that cater to different user preferences, but some users feel that it lacks the same level of intuitive notification systems.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.9
594
Ease of Use
8.2
10
9.0
597
Ease of Setup
7.8
6
8.5
524
Ease of Admin
8.3
6
8.8
519
Quality of Support
8.3
9
9.0
585
Has the product been a good partner in doing business?
8.9
6
9.1
511
Product Direction (% positive)
6.5
10
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
271
|
Verified
Service Desk
Not enough data
9.5
291
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
256
|
Verified
Management
Not enough data
8.7
252
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
267
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
9.3
5
8.9
418
8.9
6
9.1
426
7.3
5
8.4
388
6.7
5
8.5
375
Reporting
8.3
6
8.6
415
7.8
6
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
8.3
5
9.0
385
Not enough data
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and SysAid are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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