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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Ticketing System with a score of 9.1, making it easier for teams to manage and prioritize tickets effectively. In contrast, ManageEngine ServiceDesk Plus MSP has a slightly lower score of 9.3 for Ticket Prioritization, indicating a more robust feature in that specific area.
- Reviewers mention that SolarWinds offers superior Knowledge Base/Ticket Integration with a score of 8.5, which enhances the user experience by providing relevant information directly within tickets. Meanwhile, ManageEngine's score of 6.7 suggests that users may find its integration less seamless.
- G2 users highlight the Automation capabilities of SolarWinds Service Desk, scoring 8.1, which allows for efficient ticket routing and management. In comparison, ManageEngine's automation features are rated lower, indicating potential limitations in streamlining processes.
- Users on G2 appreciate SolarWinds' Incident Reports feature, scoring 9.2, which provides detailed insights into incident trends and resolutions. ManageEngine's performance in this area is not specified, but the lack of a comparable score suggests it may not offer the same depth of reporting.
- Reviewers say that SolarWinds Service Desk's Quality of Support is rated at 8.9, indicating a strong customer service experience. In contrast, ManageEngine's support rating of 8.3 suggests that users may encounter more challenges when seeking assistance.
- Users report that SolarWinds Service Desk shines in Change Management with a score of 8.7, which is crucial for organizations looking to manage IT changes effectively. ManageEngine does not provide a comparable score, which may indicate a gap in this essential functionality.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableSolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.6
691
Ease of Use
8.2
10
9.0
692
Ease of Setup
7.8
6
8.6
567
Ease of Admin
8.3
6
8.9
580
Quality of Support
8.3
9
8.9
665
Has the product been a good partner in doing business?
8.9
6
9.0
560
Product Direction (% positive)
6.5
10
9.0
675
Features by Category
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.4
77
|
Verified
Not enough data
8.5
86
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
Not enough data
9.0
97
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
84
|
Verified
Generative AI
Not enough data
5.9
25
Not enough data
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
428
9.3
5
8.6
424
8.9
6
8.8
458
7.3
5
8.3
412
6.7
5
8.5
396
Reporting
8.3
6
8.4
445
7.8
6
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
8.3
5
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and SolarWinds Service Desk are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, and Software Asset Management Tools
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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